JOE A. ADAIR II

*** ****** *** **, ************, VA 23188

acpmw2@r.postjobfree.com 804-***-****

Operations/Personnel/Hospitality Management Professional

Professional Profile

A highly accomplished business professional with the proven skills and abilities involving the areas of

Customer Service Management, Hospitality and Tourism Management, Sales Management and Training and

Development programs. Seeking to apply my knowledge, skills and abilities in the field of Hospitality

Management and Sales Operations

Professional Summary

Personnel Management/Training and Development

• Personnel Management experience with over 31 years in on line management positions including large

and small groups

• Experience with recruitment, interviewing and training team members of up to and including one

hundred twenty five total staff assigned

• Ability to monitor and develop team member performance to include, but not limited to, providing

supervision, scheduling work assignments, conducting counseling and evaluations and delivering

recognition and reward programs

• Extensive training and experience in organizational training and development, personnel training and

development, safety, security and maintenance programs

Customer Service Management/Hospitality Management

• Experience with the handling of all customer service issues including successfully resolving conflicts

and proposing appropriate solutions to provide positive customer satisfaction and results

• Ability to develop a World Class Customer service environment for all customers and communicate

that ideal and vision to all subordinate personnel and assigned staff

• Experience in maintaining a professional customer oriented environment with regard to products sold

including appropriate marketing programs, development of customer rewards programs and special

recognition programs for staff.

• Experience and skills in managing all Customer Service operations to include, but not limited to, guest

pre-arrival and arrival procedures, systems management, budget and forecasting, department

management, policy and procedure implementation and enforcement and meetings and banquet

participation and facilitations

• Experience and ability to develop Customer Loyalty Programs resulting in enhanced customer

satisfaction and increased customer returns and rebooking

• Experience and ability to enhance customer satisfaction regarding reservation accuracy

Operations Management

• Ability to maintain all associated company policies and procedures, sales ordering, inventory and cash

control procedures and to complete all necessary reporting requirements as outlined by those policies

and to communicate those policies to subordinate personnel effectively

• Ability to manage administrative projects and ensure adherence to established quality standards

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• Experience in monitoring and assessing service and satisfaction trends, evaluating and addressing

issues and making improvements accordingly as necessary

• Experience in maintaining operations at peak performance in accordance with approved standards

including managing hotel in the absence of General Manager/Assistant General Manager

Resume: Joe A. Adair II

Sales Management

• Accomplished over $600,000 in personal sales volume for the period May2010- May 2011

• Accomplished over $370,000 in personal sales volume for period September 2008- December 2009

• Developed and maintained successful internet sales and marketing program producing a 25% increase

in customer contact and sales opportunity during period of May 2010-July2011

Professional Experience

Front Desk MOD/Guest Services/Night Auditor 11/14-

Current Hilton Garden Inn Williamsburg, Virginia

Discovery Program Sales Consultant

07/2014- 11/2014 Wyndham Vacation Ownership Williamsburg, Virginia

Night Manager/ Guest Services Supervisor/ Night Auditor

03/2012 – 07/2014 Hilton Garden Inn, Williamsburg, VA

Internet Sales Consultant / New and Used Car Sales Associate

05/2010 – 07/2011 POMOCO Group, Inc.,

Hampton, VA

Sales Associate/Assistant Store Manager

09/2008 -12/2009

Original Mattress Factory, Virginia Beach, VA

Rite Aid Pharmacy Assistant Store Manager

10/2007-09/2008

Williamsburg, VA

JL-JKM Enterprizes dba Yorktown McDonalds

11/2005-10/2007

Yorktown, VA

Education

Liberty University- Lynchburg, VA

Bachelor of Science Psychology Military Resiliency (Expected Graduation May 2016)

Strayer University – Newport News, VA

Bachelor of Science Business Administration – January 2013- October 2014

Excelsior College – Albany, NY

Associates in Science Liberal Arts – September 1984

ASSOCIATIONS

American Legion Post 39 Williamsburg, VA

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