Customer Service Sales
Resume:
JOE A. ADAIR II
*** ****** *** **, ************, VA 23188
***.*.*****@*****.*** 804-***-****
Operations/Personnel/Hospitality Management Professional
Professional Profile
A highly accomplished business professional with the proven skills and abilities involving the areas of
Customer Service Management, Hospitality and Tourism Management, Sales Management and Training and
Development programs. Seeking to apply my knowledge, skills and abilities in the field of Hospitality
Management and Sales Operations
Professional Summary
Personnel Management/Training and Development
• Personnel Management experience with over 31 years in on line management positions including large
and small groups
• Experience with recruitment, interviewing and training team members of up to and including one
hundred twenty five total staff assigned
• Ability to monitor and develop team member performance to include, but not limited to, providing
supervision, scheduling work assignments, conducting counseling and evaluations and delivering
recognition and reward programs
• Extensive training and experience in organizational training and development, personnel training and
development, safety, security and maintenance programs
Customer Service Management/Hospitality Management
• Experience with the handling of all customer service issues including successfully resolving conflicts
and proposing appropriate solutions to provide positive customer satisfaction and results
• Ability to develop a World Class Customer service environment for all customers and communicate
that ideal and vision to all subordinate personnel and assigned staff
• Experience in maintaining a professional customer oriented environment with regard to products sold
including appropriate marketing programs, development of customer rewards programs and special
recognition programs for staff.
• Experience and skills in managing all Customer Service operations to include, but not limited to, guest
pre-arrival and arrival procedures, systems management, budget and forecasting, department
management, policy and procedure implementation and enforcement and meetings and banquet
participation and facilitations
• Experience and ability to develop Customer Loyalty Programs resulting in enhanced customer
satisfaction and increased customer returns and rebooking
• Experience and ability to enhance customer satisfaction regarding reservation accuracy
Operations Management
• Ability to maintain all associated company policies and procedures, sales ordering, inventory and cash
control procedures and to complete all necessary reporting requirements as outlined by those policies
and to communicate those policies to subordinate personnel effectively
• Ability to manage administrative projects and ensure adherence to established quality standards
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• Experience in monitoring and assessing service and satisfaction trends, evaluating and addressing
issues and making improvements accordingly as necessary
• Experience in maintaining operations at peak performance in accordance with approved standards
including managing hotel in the absence of General Manager/Assistant General Manager
Resume: Joe A. Adair II
Sales Management
• Accomplished over $600,000 in personal sales volume for the period May2010- May 2011
• Accomplished over $370,000 in personal sales volume for period September 2008- December 2009
• Developed and maintained successful internet sales and marketing program producing a 25% increase
in customer contact and sales opportunity during period of May 2010-July2011
Professional Experience
Front Desk MOD/Guest Services/Night Auditor 11/14-
Current Hilton Garden Inn Williamsburg, Virginia
Discovery Program Sales Consultant
07/2014- 11/2014 Wyndham Vacation Ownership Williamsburg, Virginia
Night Manager/ Guest Services Supervisor/ Night Auditor
03/2012 – 07/2014 Hilton Garden Inn, Williamsburg, VA
Internet Sales Consultant / New and Used Car Sales Associate
05/2010 – 07/2011 POMOCO Group, Inc.,
Hampton, VA
Sales Associate/Assistant Store Manager
09/2008 -12/2009
Original Mattress Factory, Virginia Beach, VA
Rite Aid Pharmacy Assistant Store Manager
10/2007-09/2008
Williamsburg, VA
JL-JKM Enterprizes dba Yorktown McDonalds
11/2005-10/2007
Yorktown, VA
Education
Liberty University- Lynchburg, VA
Bachelor of Science Psychology Military Resiliency (Expected Graduation May 2016)
Strayer University – Newport News, VA
Bachelor of Science Business Administration – January 2013- October 2014
Excelsior College – Albany, NY
Associates in Science Liberal Arts – September 1984
ASSOCIATIONS
American Legion Post 39 Williamsburg, VA
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