Customer Service Administrative Assistant
Resume:
VERONICA A VALDEZ
Katy, Texas 77493
*************@*****.***
Profile:
Administrative support professional offering versatile office management skills and proficiency
in Microsoft Office programs. Strong planner and problem solver who readily adapts to change,
works independently and exceeds expectations. Able to juggle multiple priorities and meet tight
deadlines without compromising quality.
Objective:
To find a position in a results-oriented organization were my experience and education can be
utilized for continued advancement and growth.
Key Skills:
Computer Skills:
•E-Mail Software (Outlook, Thunderbird, etc)
•Internet Browser (Internet Explorer, Firefox, etc)
•Peripheral Devices (Scanners, Printers, etc)
•Personal Computers
•Presentation Software (PowerPoint, Flash, etc)
•Spreadsheet Software (Calc, Excel)
•Utility Software (Virus, File Compression, etc)
•Word Processing Software (Word, WordPerfect, etc)
English - Excellent ( Read Write Speak )
Spanish - Excellent ( Read Write Speak )
Type 45 words per minute
Education:
Clear Creek High School, Texas
High School Diploma/GED
Certifications Awards:
Collector of the Month
High Balance of the Month
Customer Service of the Month
Work History:
Randstad/Halliburton
Bilingual Administrative Specialist/Legal Dept
Oct 16,2014 –Feb 02, 2015
Input of Invoice(s) on a daily basis
Sending e-mail(s) to F & A Managers
Creating a spreadsheet for Invoices to be posted
Team connect input on a daily base
Scanning, accounting figuring on all attorney fee paper work
OIC Services- TPI Staffing, HOUSTON, Texas
Administrative Assistant
Oct 02, 2012 - Jun 09, 2014
Data Entry daily,
Preparation of Documents for Certificates for Cargo shipped nationwide.
Created and Input Invoices on Peachtree Data base
Copy Filing Printing e-mails from customers daily interact on daily basis. Etc.
Preparation of documents.
Certifications Input of daily Reports.
Daily Entry on Rigs destinations
Builders First Source, HOUSTON, Texas
Bilingual Administrative Assistant
Jun 08, 2012 - Dec 04, 2012
Answered multiple lines (switchboard operator), Data Entry, Assisted daily in the Human
Resources
Accounts Payable, E-Filing, Copies, Management of Front Office: Welcomed and greeted all
arriving customers and vendors etc.
PFS Group, HOUSTON, Texas
Professional Medical Debt Collector
Jun 08, 2008 - Mar 12, 2012
Medical Bill Collector, Collecting Large amount of past due balances
Entering in Medi-Tech Hospital System
Handling large volume of incoming and outgoing calls approximately 230 +
Data Entry Cubs (hospital data system) etc.
J.Steele& Associates(Contractor), Houston, Texas
Mortgage Collector
Dec 04, 2007 - Mar 03, 2009
Collected high dollar mortgage loans
Collected payments
Negotiated payment arrangements
Handled high call volume
HEALTH HELP, LLC (Contractor), Houston, Texas
Customer Service Representative
Feb 02, 2007 - Jun 03, 2007
Handled over 120 customers a day in Precert Department
Approved and verified Insurance for Humana
Issued Approval Codes
Data Entry Daily
American Dental Care LLC, Houston, Texas
Bilingual Collection Manager
Aug 02, 2004 - Feb 01, 2007
Collections, Data Entry
Outbound and Inbound calls
Collecting past due balances ach-as with Tele-Check
Answered multiple lines-switchboard operator
VERONICA A VALDEZ
3031 Thicket Path Way
Katy, Texas 77493
*************@*****.***
References:
Bilma Garcia
Co-worker/Manager
American Dental Care
********@*****.***
Erika Navarrette
Co-worker /Human Resource
Builders First Source
***************@****.***
Lyndia Villarreal
Executive Adiministrative Ass
Fast Track Roofing & Remodeling
***********@*****.***
Juan Imperial
Manager/Co worker
PFS Group LLC
*********@********.***
Contact this candidate