Customer Service Sales
Resume:
Kendra Smith
Parker, CO 80138
**************@*****.***
Personal Profile
Creative Sales Associate with a passion and love for the beauty industry
and great skin. Provides outstanding customer service and loyalty to
clients and represented product. Has a proven track record of exceeding
revenue targets through the use of product expertise and relationship
building. Demonstrates strength and natural talent in relationship
development, marketing, innovative thinking and listening. Models
leadership in establishing confidence, trust, and loyalty with clients and
team members by providing direct and open communication. Successfully
exceeds revenue goals through client referrals and repeat business. A
driven leader, who seeks opportunities, pursues challenges and thrives in a
creative and fun work environment.
Professional Experience
Escape Spa
Licensed Esthetician, 2008 to present (part-time, evenings and weekends)
. Established and designed Escape Spa as a part time business
. Expert in makeup application, facials, and at home skincare regimen
. Sustains targeted revenue goals through relaxing skincare treatments,
selling of homecare regimen, generous client referral program,
excellent customer service, and outstanding follow-up
. Built a clientele data base of 150+ clients in less than two years
through precise marketing, client outreach and follow-up
. Receives an average of three new clients per month through referrals
. Specializes in acne, aging skin, client product training and
maintenance of good skin care
The Leadership and Learning Center (educational consulting firm)
Next Steps Specialist, 2011 to present
. Facilitates client outreach during national events, designing look and
feel of booth, marketing flyers, promotional items and outreach to
clients
. Serves as product expert, providing clients with an in-depth analysis
of products available based upon needs, and challenges
. Continuously develops new strategies to reach out to clients and
further develop the relationship during event, after event and prior to
event
. Provides support to team members struggling to close leads by joining
them in conference calls, offering product training, suggesting ideas
and in severe cases taking over the lead
. Makes follow-up calls to event participants and schedules out
activities to continue outreach
. Listens to client needs and provides a product solution
. Exceeds targeted revenue goal each year
Professional Development Coordinator,
The Leadership and Learning Center07/05 to 2011
.Served on top sales team for five years, exceeding yearly revenue goals
including target goal of $2.9 million for 2009-2010 fiscal year
. Compose and sustain client and consultant partnerships within
Northeast territory among new and existing clientele by managing
massive data base, creating new tasks for each opportunity, diligent
client follow up, and execution of proposal process
. Work in a team environment to implement creative and innovative
marketing strategies for the Northeast territory, serving as team lead
on project management committees, and running weekly data reports to
drive future sales goals
. Create and maintain multiple new partnerships by expanding new
resources and product development within Northeast territory
. Efficient in Outlook, Excel, Microsoft Office and CRM
Tradeshow Sales Representative, Laclede
2005-2007 (part-time on weekends)
. Coordinated and facilitated trade show events for dental-hygiene
organization, building name recognition among consumers
. Fashioned marketing materials and campaigns for booth display,
enticing potential clients and generating new business
. Identified needs of prospective clients through education of proper
dental hygiene and the benefits of Biotene products versus leading
competitors
Education
Colorado Advanced Esthetics
2008-2010 Licensed Esthetician
. Licensed Esthetician- 640 hr.
. Laser and safety certified- 40 hr.
. Microdermabrasion certified- 14 hr.
. Chemical peels certified- 24 hr.
Arapahoe Community College
2000-2002 A.A. Psychology
References
(Additional references upon request)
Brooke Little, The Leadership and Learning Center
Senior Conference Account Executive
*************@*****.***
Matt Masson, The Leadership and Learning Center
Operations Manager
*******@*****.***
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