Customer Service Sales
Resume:
Dear Sir/Maam,
Please consider me an applicant for the position of Customer Service
Consultant which I recently learned vacant. By requirements, my resume is
attached.
I have a good understanding of customer related job from having worked as
Sales and Marketing Executives in several sectors of consumer retail and
distribution business. In the latter position at JINBEI AUTO
PHILIPPINES, I maintain effectiveness in Sales & Marketing; Managing
Accounts, and Supporting Customer Service product brands for ten years
covering Cagayan de Oro City, and Provinces of Misamis Oriental and
Bukidnon, follows up on any sales quotations made for clients, negotiating
terms with the client at a cost best suited for them.
Area of expertise includes client relations and account management
contributing to development of marketing campaigns by leveraging retail
strategies.
I would appreciate the opportunity to work in a large, progressive firm
like your company, known throughout the region. I therefore hope to meet or
talk with you in the near future.
Sincerely,
Jean V. Arevalo
Enclosure:Resume
JEAN V. AREVALO
176 Lapasan Hi-way,
9000 Cagayan de Oro City
Mobile: 090********
********@*****.***
[pic]
PERSONAL BACK GROUND
Sex
: Female
Status
: Single
Date of Birth
: October 16, 1976
Citizenship
: Filipino
Religion
: Catholic
Father's Name :
Fedirico P. Arevalo
Occupation
: Businessman
Mother's Name :
Lourdes V. Arevalo
Occupation
: Teacher
Address
: Zayas Carmen Cagayan de Oro City
EDUCATINAL BACKGROUND
College:
Liceo de Cagayan University
Carmen Cagayan de Oro City
Associate in Radiologic Technology
1992 -1994
Secondary:
Capitol University
Corrales Ext. Cagayan de Oro City
1989 - 1992
Elementary:
East City Central School
Lapasan Cagayan de Oro City
1984 -1989
Character References
Mr. Neil Que
General Manager
Enginepro Motor Corp
Cagayan de Oro City
Contact# 091********
Hon. Ian Acenas
Vice Mayor
Cagayan de Oro City
Contact# 091********
Henry J. Tan
Proprietor
MODTRADE "LEVIS "
Cagayan de Oro City
Contact# 091********
KEY SKILLS, CORE COMPETENCIES & STRENGTHS
. Sales skills by effective and persistent negotiation determined to close
sales deals and increase sales. Independently sets personal goals and
deadlines to reach sales targets.
. Commitment and familiarity of the job and developing a win-win attitude
and professionalism.
. Quality management in terms of customer focus and efficiency under
extended work hours.
. Customer Service, Meeting Sales Goals, Closing Skills, Territory
Management, Prospecting Skills, Negotiation, Presentation Skills, and
Client Relationships.
. Evaluating and resolving customer complaints by investigating problems;
developing solutions; preparing reports; making recommendations to
management.
PROFESSIONAL EXPERIENCE
CAR SALES REPRESENTATIVE
JINBEI AUTO PHILIPPINES, Cagayan de Oro City Branch - January 2012 to
Present
+ Main Responsibilities and Achievements
. Sales Representative responsible in managing Accounts, and Supporting
Customer Service of motor vehicles/cars covering Cagayan de Oro City,
and Provinces of Misamis Oriental and Bukidnon. Major clients include:
Pilipinas Kao Incorporated (KAO), Philippine Sinter Corporation (PSC),
Bukidnon Second Electric Cooperative (BUSECO), Coca-Cola Bottlers
Philippines (CCBPI), LBC, and Bukidnon Hospital.
. Established and maintained relationships with new and existing
customers through meeting, emails and by phone.
. Services existing accounts, obtains orders, and establishes new
accounts by planning and organizing daily work schedule to call on
existing or potential sales outlets and other trade factors.
. Enhances sales accomplishments and competence by planning delivery of
solutions; answering technical and procedural issues and processes
fort team members.
. Advised customers regarding payment options; loans and leasing banking
terms.
. Negotiated delivery and price variations.
Office Work:
. Updated management daily records of sales and orders - tracked
progress of existing orders by contacting or liaising with suppliers.
. Effectively took care of relevant paperwork.
. Kept track of quantities of cars on display.
Research Work:
. Maintained familiarity with used vehicles/cars and stayed updated
regarding competitor's products.
. Kept up to date on changes in pricing, leasing programs, different
incentives, campaigns and tradeshows.
. Adjusts content of sales presentations by studying the type of sales
outlet or trade factor.
. Keeps management informed by submitting activity and results reports,
such as daily call reports, weekly work plans, and monthly and annual
territory analyses.
. Recommends changes in products, service, and policy by evaluating
results and competitive developments.
SALES EXECUTIVE -HOTELS, RESTAURANT INSTITUTE
ANAK CIANO INC., Cagayan de Oro City (2008 to 2011)
Support and Collaborate with management and providing assistance in opening
new accounts, and maintaining existing accounts in hotels, restaurants &
institute.
. Initiating sales performance with hospitals &
restaurants.
. Developing new accounts in Balingasag, Misamis
Oriental, Agora Market City and Carmen, Cagayan de Oro
City wet markets.
JUNIOR SALES REPRESENTATIVE
TANDUAY DISTILLERS, INC., (2002 - 2003)
Provide professional sales and marketing plans, processing of queries,
tender sales, invoices, and claims. Respond to concerns, and effectively
resolved customer complaints.
. Assisted sales team in the upgrading of existing sales marketing along
with opening new accounts.
. Maintained daily, weekly, and monthly sales and service reports and
data management.
DEL MONTE PHILIPPINES, INC.,
Canning Operations
Bugo, Cagayan de Oro City (1997 to 1998)
Process worker responsible to check quality, arrange, and sort pineapples
for packing and canning operations; ensure equipment and processing areas
clean and sanitized. Ensure semi-finished and finished products are
properly and handled in accordance with standard operating procedures.
SALES REPRESENTATIVE
MODTRADE CAGAYAN
Cagayan de Oro City (1992 to 1996)
Reporting to top management and part of the team in review product pricing
and support of products launches of key accounts to jointly establish and
conveying sales forecasts to manufacturing to met manufacturing and
logistics to ensure timely product delivery. Assisting in determining sales
forecasts for proposed new products and justify new product development.
Interfaced with customers to identify billing needs, responses to
inquiries, feedback and complaints, and facilitate payment of outstanding
balances and enhancing customer-satisfaction ratings by expediting all
claims and ensuring a high degree of accuracy.
Secure repeat business by providing persuasive communication skills and
ability to build client relationships. Grow with sales and marketing staff
into top-performing team to significantly contribute to increasing sales.
Sales & Marketing Representative responsible in managing Accounts and
Supporting Customer Service of consumer product brands for ten years
covering Cagayan de Oro City, and Provinces of Misamis Oriental and
Bukidnon. Area of expertise include client relations and account management
contributing to development of marketing campaigns by leveraging print and
retail strategies.
. Identifying customer needs facilitating marketing and sales
requirements.
. Credit analysis, account management and customer service
. Manage customer interface; cultivating strong customer relations and
client loyalty by effective and timely product delivery and reporting.
. Proficiency with Microsoft Office products (Microsoft Word, Excel,
PowerPoint, Access, and Outlook).
. Performed credit analysis to determine the approval of customers'
lines of credit.
. Resolved issues involving account discrepancies.
. Answered the calls of customers and product related questions and
addressing customer queries.
. Document control in generating, keeping, achieving and retrieving
relevant communication and correspondence records, records of calls,
including receiving and recording the status of customer feedback and
complaints.
. Prepared reports of key accounts and meetings.
. Scheduled payment arrangements and supplier meetings.
. Coordinated inventory control and price adjustments.
Contact this candidate