Customer Service Medical

Katrina Coleman

****-* ********* **.

***********@*****.*** 919-***-****

OBJECTIVE

I have years of solid customer service, receptionist skills, also a few years of

Medical office skills that have improved employee retention and customer

satisfaction. I have the ability to learn more and willing to help the company

grow. Based on my hands-on experience my work ethics from my previous

employment makes me a great candidate for this position. . I also, have the ability

to work proficiently, complete and handle whatever task or project I'm assigned.

EDUCATION

Miller-Motte College, Raleigh N.C

• Medical Orientation Entry level in

the use of Media soft word,

• Law & Ethics Excel, Power

Point, Typing 40 wpm

• Medical Terminology Entry level in

Billing & Coding

• Anatomy 1&2 Entry level in

Insurance Specialist

• Certificate in CPR & AED

Qualification summary

Organizational skills,

Great customer service skills with the ability to work well with others or alone

Great demeanor

Hard worker, very motivated

Reliable

EXPERIENCE

(Sales consultant) Marshall Raleigh, N.C.

10/12/2009- Current

Part of Support team, Performing projects

Changing Floor Plan for the seasons

Cashier, Customer service

Xerox

Right source, Customer Service Agent

02/07/2011- 07/27/2011

Update member profile, Answering General Questions

Mail Order Agent

Using multi-task skills with accuracy and proficiency

Humana Specialty Benefits (Dental) Agent

11/28/201*-**-**-****

Give dental plan eligibility information

Update Information, Answer general questions

Give claim status

ACTIVITIES

Volunteer, Perth Amboy Hospital

Dietary-giving patient there menu

Filing patient records in X-rays

Pediatrics-keeping supplies in stock

Volunteer, Board of Education

Performing clerical task

Using multi-task skills with accuracy and proficiency

Coordinate school events

Volunteer, JEWISH VOCATIONAL SCHOOL Teacher Assistant, Low-literacy in

Math and English

Help Student retain information for GED Test

Assistant in office duties

Certificate Award for Most Helpful

Certificate Award for Excellence in Alternative Work Experience Program

References upon request

Contact this candidate