Customer Service Assistant
Resume:
REYNANTE B. TABERNERO
*** *** ******* ******, ****** Batangas
Lot 5 Block 3, F. Bernabe St. Airport Vil., Brgy. Moonwalk
Paranaque City
acpmpg@r.postjobfree.com
DESIRED POSITION : HR Assistant
Objective In pursuit of a job that will provide learning experiences in a
company or organization where I can contribute my
skills for its growth and stability
College Batangas State University
Bachelor of Science in Psychology
Batangas City
2008-2012
Customer Service Representative
Concentrix (Formerly IBM Daksh Business Process Service Philippines Inc.)
4/F Blg F., UP Ayala Technohub, Commonwealth Ave., Quezon City
February 2013 - April 2015
Financial Account (UK) (October 2013 -April 2015)
Voice account
Debit Card Dispute Department
. Answering inbound calls of customers and colleagues.
. Helping the clients on how to raise disputes on a certain
transaction which can be disputed depends on the given
process of refund.
. Dealing with customers on a how to raise complaints depends
on the error of a colleague, third party and the bank itself.
. Giving advises on how to help customers in an undisputed kind
of transaction.
Account Switch Department
. Answering inbound calls of customers, colleagues and other
internal and external banks.
. Processing (reset, amending, cancelling) Individual Account
Switching application through full, partial and manual
switches of customers current accounts from external bank to
internal bank
. Making outbound calls to customers, colleagues and other
internal and external banks
Back Office Account (March - October 2013)
. Checking of customers' Individual Savings Account
. Processing and updating of customers 'Individual Savings
Account transfer from an external bank to the internal bank
. Receiving funds transfer from customers old Individual Saving
Account in external bank to the internal bank
. Chasing external bank for the customers' fund transfers using
outbound telephone calls.
Human Resource Assistant Trainee
Atlantic Gulf and Pacific Company of Manila, Inc
San Roque, Bauan Batangas
May 2012 - December 2012
Recruitment Department (May-August 2012)
. Analysis/Evaluation of manpower needs of the
company/organization.
. Assists manpower needs of the company/organization in
recruitment end to end processing:
a. Posts, giving of fliers and conducts job fairs for the vacant
positions.
b. Evaluation of resumes of the applicants.
c. Calling candidates/applicants for the vacant positions using
the telephone etiquette.
d. Conducts exams to the applicants.
e. Conducts initial interviews.
f. Refer/endorse the applicants to the concern personnel for the
final interview.
g. Processing and filing of important papers and documents as
requirements.
h. Conducts orientations for qualified applicants.
i. Assists signing of contracts and job order.
. Updating/encoding of 201 files of the employees to the Human
Resource Information System
. Keeping confidential records of the employees of the
company/organization.
Time Keeping Section ( August-December 2012)
. Receiving files and document for the time keeping section
. Updating time of in and out of the employees to the system
. Updating and filing Official Business and Personal Business of
the employees
. Encoding overtime requests to the system
Organizational Development Department (Aug-December 2012)
. Taking pictures using Canon DSLR camera to hired employees for
the AG&P Identification Card
. Editing pictures of the hired employees in Adobe Photoshop
application
. Making and releasing identification card
Batangas Regional Hospital
Medical Social Service Department
Student Trainee in Clinical Setting
Batangas City
November 2011 - January 2012
. Monitoring incoming and outgoing patients
. Updating information of the patients/clients from different
wards
Skills Computer Literate
o Microsoft Word
o Microsoft Excel
o Microsoft PowerPoint
o Adobe Photoshop
o Microsoft Publisher
Oral and Written Communication
Interpersonal Communication
Physical and Analytic skills
Seminars Attended Mental Health Problems: The Undefined and Hidden
Burden
Culture and Arts Building, University of Batangas
Hilltop, Batangas City
February 27, 2009
Mental Health Education Program
Lipa City
August 27, 2010
Psychotherapy with Essentials of Assessment and
Evaluation of Personality
Provincial Gymnasium, Trece Martires City
January 28, 2011
Research and Statistics
Audio Visual Building
Batangas State University
Personal Data Age : 27 years old
Birth date : November 28, 1987
Birth place : Mabini, Batangas
Civil Status : Single
Citizenship : Filipino
Religion : Baptist Christian
Height : 5'6
Weight : 127 lbs.
I hereby certify that the above information is true and correct
according to the best of my knowledge and belief.
REYNANTE B. TABERNERO
Applicant
JOB EXPERIENCES
ON-THE-JOB TRAINING EXPERIENCE
EDUCATIONAL ATTAINMENT
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