Customer Service Representative
Resume:
Daphne Woods-Cage
Inglewood, CA
**********@*****.***
Objective
To seek a position as a Customer Service Representative, where I may be able to use and enhance the
training skills provided for opportunity and growth.
Qualifications
Excellent leadership skills, telephone etiquette, customer service, and call center experience
Excellent interpersonal, written, and oral communication skills
Able to maintain the highest level of confidentiality
Able to work in a team environment and as an individual
Able to prioritize and organize daily duties
Able to Multi-task and adapt to change
Proficient computer skills ex: Microsoft Office
Education
Computer Systems Institute
3/2009- 4/2010
Chicago, Illinois
Diploma: Electronic Claims Processing
Medical Terminology
ICD-9-CM Diagnostic
Medical Insurance and Reimbursement
CPT Procedural Coding System
Hospital Billing and Coding
Introduction to Health Record Systems
Simulated Professional Practice
Richland Community College
8/2005- 7/2006 Decatur, Illinois
Business Management Certificate
Key Boarding
Introduction to Business
Accounting
Business Communication
Marketing
Microsoft Word
Entrepreneur
Management
Food and Sanitation License
Experience
Automated Health Systems Customer Service
5/14/2013 - 8/6/2014 Schaumburg, Ill
Assisted with training new staff members as CSR’s
Assisted clients in finding Primary Care Physicians
Knowledge of Illinois Medicaid
Enrolled clients in HMO programs
Aetna, Meridian, Family Health Network, and Harmony
Detailed in a fast-paced high production office
Assisted with answering advanced telephone systems
Educated clients on the application process of enrollment for the State of North Dakota
Chicagoland Commissary LLC Shift Leader
10/3/2011 - 5/31/2012 Chicago, Ill
Greeted customers as they entered the store
Assisted the store Manager with Interviewing, hiring, training and maintaining the store records of all new
employees
Managed the sale floor during Peak hour of operations
Completed weekly schedules for store personnel
Maintained the daily cash management functions
Monitored the performance and customer service of employees
Completed weekly food and paper inventory
Dunkin Donuts Baskin Robins Shift Leader
10/6/2008 - 8/31/2010 Berwyn, Ill
Resolved customer’s complaints and issues
Identified prices of goods by memory or scanner
Bagged, boxed, and/or wrapped purchased items
Managed daily cash accounts
Assisted the employees with the morning open and closing of the tills
Managed the process of exchanges and refunds
Assisted management in counting monies at the end and beginning of each shift
Portillos Cashier
10/1/2007- 4/28/2008 Chicago, Ill
Entered transactions into the cash register and provided customers with total bill
Sorted and counted currency and coins
Processed Credit Card payments
Processed gift card purchases
Stocked shelves and kept work area tidy and clean
References Available Upon Request
Contact this candidate