Director of center operations

Nanci Hay

** ****** ****, ******, ** *****( ( 912-***-**** ( ( *********@*****.***

Administrative / Reception / Data Entry / Office Administration

Versatile and detail-oriented professional with excellent qualifications to

support diverse functions involving administrative assistance, office

administration, reception, and other day-to-day business activities. Highly

skilled at performing effectively both independently and as part of a team

in demanding and fast-paced environments to complete projects and tasks

while adhering to all deadlines and quality standards. Self-motivated

individual with exceptional interpersonal and communication skills to

establish and maintain productive working relationships.

Areas of Strength

( Administrative/Office Functions ( Phone/In-Person Communication (

Healthcare / Medical / Child Care

( Value-Added Customer Service ( Meticulous Attention To Details (

Training/Mentoring/Supervising

( Excellent Decision-Making Skills ( Professional/Pleasant Demeanor

( Performing Well Under Pressure

( Highly Reliable and Dependable ( Multi-Tasking/Prioritizing Work (

Building Rapport / Relationships

Professional Experience

Center Director / Office Support, Jasper Springs Child Care Center, Garden

City, GA 2004 - Present

Accountable for demonstrating a high degree of initiative, strong

coordination and communication abilities, and leadership skills to oversee

and support day-to-day administrative, customer service, and business

functions. Directly responsible for AR/AP, payroll, employee scheduling and

supervision, event planning, purchasing, financial and records management,

child safety, and external communications with state officials, parents,

and outside vendors.

. Display exceptional capacity to meet deadlines, build rapport with

individuals at all levels and backgrounds, and to support business needs

by facilitating an environment that consistently achieves/exceeds

expectations.

. Exhibit ability to communicate clearly and effectively while utilizing

excellent coordination and facilitation skills to lead and evaluate the

status of needs and to ensure timely completion of all projects and

responsibilities.

. Understand and maintain compliance with applicable rules and regulations,

fire safety, records administration, and building and equipment needs.

Serve as a trusted resource and counselor to parents and staff as needed.

. Accurately maintain files, documents, databases, and reports to provide

highly reliable information quickly. Use organizational, time management,

and multi-tasking skills to ensure timely completion of all

tasks/assignments.

. Directly responsible for automating center records, ledgers, state

immunizations, and accounts receivable and payable. Regularly coordinate

programs, special events, and oversee various center improvement projects.

. Encourage positive interactions and cooperation between children,

maintain high standards for child safety, and use interpersonal skills to

establish positive relationships with all staff members, children, and

parents.

. Recognized by management for anticipating problems and presenting

effective solutions/recommendations, team collaboration and leadership,

exceeding expectations, and consistently delivering outstanding results.

Additional Experience:

. Medical Receptionist, Savannah Oncology Center, Savannah, GA (1991 -

2001)

Education

Administrative / Data Entry Program Certificate, Century College,

Tallahassee, FL

Training: Director's Training (Bright from the Start), Fire Safety, Child

Abuse & Neglect, CPR & CE Certificates

Computer / Skills:

. Microsoft Office (Word/Excel/PowerPoint), Business Systems/Databases,

Payroll, AP/AR, Information/Data Research, Reports, Records,

Presentations, Healthcare/Medical Systems, Data Entry, and PC/Windows Apps

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