Sales Service

SANGITA SINGH

**-** ****** **., ***. *B ~ Forest Hills, NY 11375 ~ 212-***-**** ~

*********@*****.***

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Professional Profile

Professional and articulate graduate with record of success in educational

service and sales at the local, regional, and national levels. Creative

problem-solver with the ability to drive revenue growth, resolve conflict,

improve morale, and consistently exceeds matrices. Detail oriented and

highly proficient in all MS Office applications, strong computer knowledge,

typing and CRM software.

. One of four selected for campus representation in National Leadership

Summit held in Nashville, TN.

. Five time recipient of the Top Performer Award for excellence in

service to students, which resulted in invite to Wayne, PA for three

day Leadership Workshop.

. Promoted promptly in recognition of the Outstanding Achievement Award

for merit.

Education

University of Phoenix - Jersey City, NJ

2007-2009

M.S. in Psychology

City University of New York - Baruch College - New York, NY

2000-2004

B.B.A. in Business Marketing and Management

Experience

ART INSTITUTE of NEW YORK CITY- New York, NY 2014-

Present

Associate Director of Admissions

. Orchestrates interviews with students and parents to determine

appropriateness of candidates for admission based upon career goal

compatibility.

. Experience working with International students and the visa process.

. Accurately forecasts projected new enrollments on a periodic basis for

Director of Admissions.

. Consistently conducts follow-up with all enrollments to assure

successful matriculation. Assist other departments with data

collection.

. Achieved weekly, monthly and quarterly sales and service goals set by

management.

. Carries out all activities in accordance with the highest ethical

standards. Adhere to all state, and federal accreditation and

Institute rules and regulations regarding student recruitment.

. Organizes various recruitment and retention events.

THE INTERNATIONAL CULINARY CENTER- New York, NY 2013-

2014

Associate Director of Admissions

. Developed and implemented recruitment activities including: open

houses, regional presentations, training sessions, orientation events,

career days, welcome week etc.

. Orchestrated interviews with students and parents to determine

appropriateness of candidates for admission based upon career goal

compatibility.

. Communicated all admissions decisions with applicants and coordinating

all communication to newly admitted students.

. Manages on- and off-campus recruiting and retention activities.

ART INSTITUTE of NEW YORK CITY- New York, NY 2009-

2012

Assistant Director of Admissions

. Participated in recruitment and enrollment activities including: open

houses, regional presentations, training sessions, orientation

programs, career days, etc.

. Orchestrated interviews with students and parents to determine

appropriateness of candidates for admission based upon career goal

compatibility.

. Accurately forecasts projected new students on a periodic basis for

Director of Admissions.

. Consistently managed follow-up with all enrollments to assure

successful matriculation. Assist other departments with data

collection.

. Conducted all activities in accordance with the highest ethical

standards. Adhere to all state, and federal accreditation and

Institute rules and regulations regarding student recruitment.

UNIVERSITY of PHOENIX, JERSEY CITY CAMPUS - Jersey City, NJ

2007-2009

Educational Counselor

. Responsible for recruitment and advisement for the university. Inform

and assist prospective students and their parents about academic

programs and admissions requirements.

. Conducted information sessions on the programs and career paths for

potential students and parents.

. Achieved monthly performance matrix based on calls, service time, lead

to contact, and lead activity.

. Counseled students on issues related to admission, financial aid, and

student life in person or via telephone.

. Present program offerings in the best light to prospects in order to

evoke confidence and motivation for completing degree program.

KAPLAN TEST PREP AND ADMISSIONS - New York, NY

2004-2007

Operations Analyst (01/06)

. Managed and liaised all Kaplan Institutional orders for Simon and

Schuster books and software while effectively serving client.

. Processed service escalations concerning purchases within departmental

policies and procedures.

. Database management: tracked daily finances, customer inquiries, and

regularly-generated center issues.

. Leads Acquisition: Imported money and leads from e-commerce, centers,

and telephone sales support.

. Assisted accounting with check and credit card processing/refunding.

. Trained new employees on the daily tasks involved in operations,

service, sales, and Kap-item divisions.

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