Customer Service Human Resources

Amanda Fountain

North Brunswick, NJ ***** 732-***-**** ************@****.***

Profile

Focused and organized professional with over 6 years of progressively responsible experience in office

administration and customer service.

Strengths

• Excellent interpersonal communication skills, Adaptable to new environments

• Strong desire and drive to achieve goals whatever the adversities

• Proven time management and organizational skills with attention to detail

• Can grasp new subjects and skills quickly, maintain good interpersonal relationships

• Excellent communication and interpersonal dexterity while dealing with business end users to discuss

client requirements

• Exceptional focus and follow-through abilities, innovative thinker, creative, and meticulous.

Employment

HR Onboarding Coordinator/Associate, Orion Systems Integrated Monmouth Junction, NJ 2014-

2014

• Worked hand-in-hand with the Recruiting Department to support new hires in the successful execution of

the on-boarding process and provided reports as required.

• Acted as a primary contact for employee benefits. Coordinate employee benefits enrollments, benefits

administration; answering employee questions and helping to facilitate the use of the corporate health and

wellness benefits Manages data within the company HRIS system, ensuring data is up to date and

accurate Assist with the day-to-day efficient operations of the HR office

• Submitted the online investigation requests and assists with new employee background checks.

• Maintained Daily tasks involve: Job verifications, employee references, and assisted with unemployment

claims.

• Updated HR spreadsheet with employee change requests and processes paperwork Human Resources

records by recording new hires, transfers, and terminations.

• Ensured that all Immigration documentations were up to date (Green Cards, H1B Visa etc.)

• Verified I-9 documentation and maintains that they are current

• Made photocopies, faxes documents and performs other clerical functions

Conducted audits of personnel files for required documents

•

Human Resources Coordinator, HexaCorp LLC Somerset, NJ 2011-2014

• Involved in documentation needs for the US Citizenship and Immigration Services such as: LCA Filing,

RFE responses, H-1B Filing, EAC updating, maintaining the Public Access Files (PAF)

• Provided reports as required, and prepare reminder letters in relation to overdue certificates

• Explained employment benefits and general terms and conditions of employment to employees and

department representatives; conduct initial new employee orientation for purposes of ensuring

appropriate completion of payroll and benefits documentation.

• Proficient in ensuring that business goals are met through the hiring of qualified employees by collecting,

screening, and scheduling interviews

• Assisted with the day-to-day efficient operations of the HR office

• Maintained Daily tasks involve: Bank Deposits, Job verifications, employee references,

• Maintained Human Resources records by recording new hires, transfers, terminations, regularly update

employee personnel records

• Filtered profiles using; SharePoint 2007/2010 (Application Tracking System)

• Monitored/reviewed unemployment claims. Provides information by answering questions and request

• Maintained employee benefits programs

• Ensured legal compliance by monitoring and implementing applicable human resource federal and state

requirements; conducting investigations; maintaining records

• Maintained management guidelines by preparing, updating, and recommending human resource policies

and procedures.

• High level of proficiency with MS Outlook, Office, MS Word, and Excel Software. Familiarity with

internet navigation and on-line recruiting technology tools such as: Monster, Dice, Linked-In, Indeed,

Career Builder etc...

• Extensive experience in cold calling, for various internal organizational positions

• Performed all clerical duties required for the team to operate efficiently including: Scanning documents

for electronic filing, File/retrieve company documents, switchboard (answer, screen, transfer inbound

calls)

• Purchased office equipment/supplies, Ensured operation of equipment by: maintaining inventories and

calling for repairs.

• Opened, sorted, and distributed incoming mail/correspondence, including faxes and emails.

Prepared/shipped outgoing packages

• Coordinated all business travel arrangements (rent cars, book flights, and hotels)

• Assisted with planning and execution of all society events

• Maintained corporate apartment: Make sure lease is up to date, purchase food, and cleaning

Achievements

• Successfully created and implemented HexaCorp’s Human Resources Manual

• Successfully created and implemented HexaCorp’s Employee Manual

• Coordinated packing, shipping, and tracking of annual new client acquisition direct mail gift to 400

contacts.

• Planned company annual client holiday party (2012 & 2013), including budget management, venue and

caterer selection, entertainment screening, event timeline, decorations, and gifts.

Front Desk Manager, Regency Jewish Heritage Center Somerset, NJ 2007-

2011

• Directed a 15 line switchboard while supplying patient information to visitors

• Compiled, stored and retrieved patient information, while keeping package logs and contract books

updated

• Renewed and updated MD and Nursing staff license credentials

• Interviewed, hired and trained front desk staff; develop employee schedules

• Maintained payroll timesheets and distribute bi-weekly paychecks

• Prepared documents for administrators and staff using MS Office

• Coordinated department head meetings, including room and meal arrangements

• Shipped/received/and sorted mail/packages through fed-ex, UPS, and Parcel Post

• Organized files, copy and fax, perform pricing inquiries

Customer Service Specialist, Dollar Tree North Brunswick NJ 2004-2005

• Opened Store and prepared registers for daily usage

• Inventoried merchandise and replenished shelves and displays

• Performed cashier function and guarded for safe count

• Greeted and assisted customers

Operations Specialist, United Parcel Service Edison, NJ 2002-2003

• Supervised daily activities of drivers and package handlers

• Dispatched drivers and supplied work order sheets for different locations

• Data entry/ inbound call center/ processed messages and complaints

through internet

• Verified and submitted time cards through PTE payroll

• Completed nightly paperwork.

Education

New Brunswick High School, New Brunswick, NJ High School Diploma

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