Customer Service High School

C h a r o n d a M a t t h ew s

**** *** ****, ***. ***, Orion, MI 48359, 313-***-****, ********@*****.***

ADMINISTRATIVE & CUSTOMER SUPPORT SPECIALIST

3+ years experience providing hands on clerical and customer service support to managerial level professionals and a

diverse client base.

3+ years experience providing excellent customer service in busy, high pressure positions in restaurant and hotel services.

Proven track record for adept handling of front office duties including interface with public, switchboard, mail handling and

file maintenance.

PROFESSIONAL EXPERIENCE

Minacs- Southfield, MI 2014- Current

Utilized strong communication skills to handle high volume calls

Troubleshoot technical problems with IOS devices

Maintained a high level of team orientation with co-workers at all times

Olive Garden-Auburn Hills, MI Server, 2013-2014

• Waited tables and assisted guests with food and beverage selections

• Processed payments

• Assist with food detail and presentation

LEGAL AID & DEFENDER ASSOCIATION INCORPORATED DETROIT, MI

Intake Screener/Receptionist, 2008 2011

Utilized strong communication skills to handle high volume intake screening responsibilities for community based law firm

Prepared litigation files

Reviewed and processed new case openings

Functioned as main receptionist and managed mail flow in fast paced environment

Prioritized competing tasks to ensure maximum support for busy attorney group

COURTYARD MARRIOTT Pontiac, MI

Front Desk Agent & Receptionist, 2007 2008

Assisted guests with reservations and related inquiries

Performed night audit duties

Handled currency and reconciled cash drawer

Maintained a high level of team orientation with co workers at all times

RED LOBSTER RESTAURANT WATERFORD, MI

Server, 2003 2007

Waited tables and assisted guests with food and beverage selections

Processed payments

Assisted with food detail and presentation

EDUCATION

KAPLAN UNIVERSITY Online

Paralegal Studies, 2011 Present

PONTIAC NORTHERN HIGH SCHOOL Pontiac, MI

High School Diploma 2001

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