Telecom Account Analyst

Work Experience

Quest Diagnostics/Solstas Lab Partners June 2010-present

Client Connectivity Implementation Coordinator

. Coordinate the installation or disconnection, maintenance, and updates

to the electronic telephone system and other related equipment for

client locations via helpdesk management and ticketing system-Service

Desk.

. Work with Telecom and internet vendors daily via email, internet

portals and phone calls to maintain service level agreements and

contract terms.

. MACD, wireless, and general telecom break/fix on the enterprise campus

and at remote locations for POTS and broadband, T1, and PRI circuits.

. Aid in troubleshooting and ordering of all lines and wireless devices

as well as asset tracking for wireless devices by working in Verizon

wireless web portal/database.

. Act as liaison between IT and Accounting departments for coordinating

telecom invoice approval, tracking, and payment.

. Utilize Telecom Inventory Database to track, verify and document

connectivity inventory.

. Utilize Telecom Inventory Database to track cost savings on

disconnected inventory.

. Involved in processing and auditing company telecommunications

invoices.

. Performing wireless device monitoring and administration (Act as

Single Point of Contact for large Verizon wireless account).

. Other duties and responsibilities as assigned (WebEx administrator,

Intercall Conferencing administrator, book travel through Egencia,

expense tracking in Concur and general administrative assistant

duties.)

Classic Automotive Restoration Specialists Inc. Feb 2008-July 2009

Marketing

. Web design and maintenance

. Website optimization for key word searches

. Tracking of web traffic with Google Analytics

. Creation and Maintenance of Social Media-Facebook, You Tube and Flickr

. Monthly reports on web traffic and CPC campaigns using Google Ads and

Analytics

. Build and maintain CPC campaigns using Google Ads

. Assist in the development and design of print media such as flyers and

magazine ads

. Correspondence with media outlets for advertising and PR purposes

. New customer acquisition and customer relations

. Organize and plan show events and participation such as SEMA or Super

Chevy Tour

. Maintain B2B relationships

. Act as liaison to local community.

Special Skills Education

Worked on multiple telecom University of North Carolina

integration projects for Wilmington

company acquisitions Wilmington, NC

Part of a team to reduce Bachelors of Science in

telecom spend by $1.5 M Business Administration: Grad

annually Date Dec. 2005

Developed working relationships Concentration: Marketing and

with Telecom/Internet providers Operations Management

CRM Software-Salesforce

Project Management

Software-SharePoint, Clarity

Helpdesk management and

ticketing system-Service Desk,

IssueTrak

Multiple databases-Microsoft

Access, vendor portals, in

house built databases.

Corporate Travel - Egencia

Expense Reporting- Concur

Web Meeting Software-WebEx

Conference calling-InterCall

Learned Dreamweaver and build

C.A.R.S. website in 8 weeks

Published classic vehicle

photographer

Amber Washam /*******@*****.***

Amber Washam

1001-D Robin Hood Rd. High Point, NC 27262

Phone: 336-***-****

Email: *******@*****.***

AW

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