IT leadership professional

Wayne P. Cox

*** -***-**** *****.***@******.***

Profile

Accomplished Information Technology leader who leverages strong communication and technical skills to

achieve business objectives. Known as a strategic and global thinker who defines and implements a shared

vision that encourages creativity, productivity, results and quality.

Professional Experience

CPA Ontario June 2013 – Dec 2014

CPA Ontario serves and supports more than 80,000 members and approximately 20,000 students in their

qualification of the accounting designation and ongoing professional development.

Director, Business Applications

Responsible for leadership of the 5 member Business Applications team. Business applications included

customized Microsoft Dynamics CRM, Microsoft Dynamics GP, Sharepoint 2013 and Blackboard LMS. The

Business Applications team is responsible for the maintenance, support and development of all the

applications for the business. The business applications team consists of a DBA (Microsoft SQL Server),

Web and CRM Developer (ASP.NET/C#), a BI architect and a Blackboard administrator. Managed the multi-

million dollar budget of the department.

Implemented several releases of the Microsoft Dynamics CRM 2011 system and online portal

component (ASP.NET/C#) for CPA’s students, members and applicants to manage their account,

resulting in a better experience for the customer and reduced calls into the call centre.

Directed implementation of a BI solution for the business, collecting business requirements and

managing the development and testing. Project consisted of the construction of a data warehouse, data

marts, cubes and reports. The BI team took the initiative to develop a sample cube to demonstrate to

the business BI capabilities. This sample cube was ultimately adopted by the business. We then

assisted the business with the specifications of other cubes/data marts.

Presented design of a companywide intranet to the Leadership Team which resulted in buy-in and

approval. Directed development of the intranet from concept to deployment in Microsoft Sharepoint

2013. Company intranets are known to provide a better work experience for employees resulting in

increased productivity.

Researched and deployed SQL Server monitoring tool (Spotlight on SQL) to allow the database team to

proactively tune database performance. This tool helped prevent issues from affecting external

customers, providing them with a better experience and decreased calls into the call centre.

Maintained a 99.7% uptime, including scheduled maintenance, of all systems within the Business

Applications area of responsibility. Working closely with the IT Infrastructure team, any unscheduled

downtime was reacted to immediately and rectified quickly.

Managed timely and accurate creation of T2202A tax receipts for approximately 10,000 students.

Project required extracting data from the CRM system and writing custom scripts to format the data for

official tax receipts.

Canadian Satellite Radio (Sirius XM Radio Canada) 2007 – 2013

SiriusXM is the only satellite radio in Canada – offering 130 channels of commercial-free music, talk, comedy

and sports.

Senior Manager, IT Operations 2012 – 2013

Led the 7 member BRM support team consisting of a DBAs, application operations members and release

management responsibilities. Liaised with the Price-Waterhouse Audit team to provide data to enable yearly

Wayne P. Cox

416 -751-2046 *****.***@******.***

and quarterly audits on both Sirius and XM systems. Worked closely with the Accounting team to provide

necessary reporting from the billing and finance systems.

Wayne P. Cox

416 -751-2046 *****.***@******.***

Spearheaded the implementation of the Sirius billing system in Canada, to take over the day-to-day

operation from Sirius XM US. This required 3 months of training in the US, followed by 9 months of

system construction. This system is an Oracle product called BRM, and is comprised of Unix

application, Oracle DB and Web interface components.

Senior Manager, Application Development and Reporting 2007 – 2012

Led organization’s application development and reporting department to enhance the subscriber’s

experience, reduce company costs and provide the right information to make key business decisions.

Responsible for creating, implementing and maintaining a rotating 24/7 support schedule of all systems –

reporting, applications, database and web sites. Critical management duties included problem solving,

mentoring staff, meeting with clients and vendors, ensuring appropriate staffing levels, managing the $500K

departmental budget and preparing and delivering performance reviews.

Directed and managed a focused 3 member team of MSSQL database and .NET application

development professionals to build, enhance and customize the company ’s billing system, internal and

external web sites and financial and business reporting. These enhancements and fixes enabled the company

to provide the customer base with a better online experience driving a subscription increase.

Managed the development of an enterprise reporting system utilizing SQL Server Integration Services

and SQL Server Reporting Services. Utilized a third-party tool called Excelsius to provide a dashboard

of subscriber statistics to Executive Management.

Spearheaded development and deployment of a secure web service library across the organization to

enhance the company’s billing system, eStore and CRM layer. This library was developed in VB.NET

and C#.NET. This provided the organization increased flexibility in the graphical layer of the various web

sites and support applications, resulting in a significant decrease in calls to the call centre and providing

subscribers an enhanced experience.

Led development and deployment of several complex data-driven web sites, utilizing the web service

library. Some of these include MyXM, a web site for end-users to view and make changes to their

account, which is currently servicing over 30,000 subscribers, and a Listener Care suite, which provides

listener care representatives enhanced tools to assist subscribers, decreasing call handle time by 25%

and resulting in revenue generation. Developed in VB.NET and C#.NET.

Postlinx Corporation (subsidiary of Pitney Bowes) 2000 – 2006

PostLinx is a leading data-to-mail and direct marketing communications service provider.

Manager, Information Technology 2000 – 2006

Managed and participated in the day-to-day operations of the company’s IT Department to meet and exceed

customer’s expectations. Conduct year-end employee, salary reviews and appropriate staffing levels.

Responsible for departmental budget. Supported the entire organization’s network and hardware backbone

ensuring 99.9% availability in a 24/5 operation. Utilized proprietary print software (PrintSoft PReS), MSSQL,

.NET and Visual Foxpro. IT Team size varied from 10 to 18 during my tenure.

Increased productivity by 50% while lowering costs by identifying new technologies within the industry.

Played a vital role in the research and implementation of the ERP solution. Integrated production

control systems with the ERP system which resulted in quicker, more efficient and more accurate invoice

production. Decreased invoice preparation time by 50%.

Led design and development teams to create and implement software to build custom MRFP booklets

for numerous mutual fund organizations. While adhering to strict legislation from the Ontario Securities

Commission, the MRFP booklets were successfully distributed allowing the mutual fund companies to

avoid any and all penalties.

Wayne P. Cox

416 -751-2046 *****.***@******.***

Increased productivity in IT and laser printing departments by implementing a software solution (Active

Batch) to automate daily, weekly and monthly processing applications as well as the creation of print

spool files. Solution also resulted in more accurate processing due to automation.

Vitally supported internal applications including inventory, timesheet and production control to ensure

functionality and maintained business continuity for all departments across the organization.

Presented with award from the CMA for ingenuity for development of an order management and

fulfilment system of CD ROM applications. The fulfilment system packaged the CD’s in the most cost

effective manner, allowing customers to save considerable money on postage.

Directed physical move of organization to a facility of over 150,000 square feet. The move consisted of

15 servers and over 100 desktops. Recommended and implemented improvements to network during

move.

Led data team to ISO certification. Assisted in overall ISO initiative achieving auditor status and

conducting companywide audits. Resulted in additional customers due to strict quality control.

EDS/SHL Systemhouse 1997 – 2000

Program Manager

CP Railway Company 1989 – 1997

Senior System Specialist

Education, Courses and Key Skills

B.A., Computer Science and Geography, York University

Information Systems Professor, Centennial College, 1998 - 2000

Managerial Courses

Successfully Managing People Effective Writing

Project Management Workshop Effective Presentation

Technical Skills

With 25 years in the IT industry, I have experienced a wide range of technologies. Able to quickly learn and

adapt to new software, systems and development tools. Current skills are listed below.

SQL Server 2005, 2008, 2012 ASP.NET

Windows Visual Studio .Net (VB, C#)

Linux Redhat Web Services

Solaris Microsoft Dynamics CRM

Oracle SSRS/SSIS

Java

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