Business Analyst with Management background

MARK MCINTOSH FABER

*********@*****.*** / Batavia, OH / 513-***-****

SUMMARY:

Effective leader with comprehensive technical and business skills from various analyst based roles. Self-starter who is

willing to step into and provide results in more challenging scenarios/environments and gains intrinsic satisfaction

resolving business/technical challenges. Experienced with identifying and documenting best practices and procedures for

stakeholders.

Functional Skills: Gathering Requirements, Functional Specifications, Process Analysis & Redesign, Critical

Thinking & Evaluation, Facilitation, Solutions Development and Implementation,

Requirement Analysis, Establishing Priorities & Scheduling, In Depth Analysis, Report

Generation, Process Efficiency, Relationship Management, Communication Skills,

Employee Training & Mentoring, Risk Controls

Insurance Specific: Property & Casualty Insurance, Collector Vehicle, Claims, Policy Language, Agency

Engagement, Program Agent Management, Pricing

BA Tools: MS Office Suite(s), Visio, MS Project

Languages: SQL, Visual Basic

QA/Testing: HP Quality Center, Test Plans, Data Validation

Computer Skills: Lotus Notes (view building), Microsoft Outlook, Adobe Acrobat, Internet applications

Databases: MS Access, Cognos/Query Studio

Methodologies: Waterfall, Agile

Functional Specs: Low Fidelity Wire Frames, Process Flow Diagram, Use Cases, Data Feed Specification,

Decision Tree, Business Case, Data Dictionaries,

Company Specific: Revision Request Summary, Forms Inference Matrix & Form Fill Logic, Blaze Matrix,

Stakeholder Engagement Matrix, Conversion Mapping Rules, Business Case

PROFESSIONAL EXPERIENCE:

American Modern – Regulatory & Business Operations Division

2013-2015 Cincinnati, Ohio

Business & Requirements Analytics Manager

- Implemented a business analyst department (7 new associates) within the existing product implementation

process to bridge the gap between business, technical, and quality assurance groups which improved

delivery quality (3 point improvement), increased efficiency (25% improvement in throughput), and

decreased stakeholder distraction.

- Worked with Property & Casualty, Financial Institutes Division, & Commercial product lines

- Established workflows, staffing models, processes, best practices, checklists and scorecards.

- Improved overall workflow management for entire product implementation process through effective date

projection tool, quarterly reports, workflow management tools, and process redesigns.

- Elicited feedback through regular stakeholder meetings to ensure engagement and expectation alignment.

- Analyzed existing workflow planning process and successfully made the case to transition to a more agile

approach.

- Prepared and presented code requests to cross-functional data stewardship team.

- Established revised tax and fee implementation and documentation process.

- Established and executed risk controls as appropriate.

- Area maintained a 98% quality rate while increasing production by over 30% from prior year to date.

American Modern – Personal Lines Product Division

2006-2013 Cincinnati, Ohio

2012-2013 Product Manager – West Region Product Manager & Collector Vehicle Line of Business Lead

- Managed products totaling $40M including Motorcycle, Watercraft, Snowmobile, and Collector Vehicle for the

western states of the US (total of 15 states).

- Continued as the Collector Vehicle line of business lead. Overall responsibility is to work with other regions to

promote product and ensure nationwide consistent application of philosophical and real program structures

while allowing for regional deviation to take advantage/mitigate regional based nuances.

- Facilitated cross product training for all regions on the recreational products.

- Based on stakeholder feedback, drove substantial product review/redesign of Motorcycle and Watercraft

products to bring them into a more competitive stance in order to expand profitably.

- Continue to drive towards a regional combined ratio profit goal.

- Establish monitoring/managerial reports to track profit and growth efforts.

- Facilitated requirements elicitation session to define the newly created Line of Business Lead and worked with

upper management to finalize and publish.

2006-2012 Product Manager & Analyst – Collector Vehicle Product

- Supported daily activities and long term goals focused on profitable growth (grew from ~$6.5M to ~$30M

while maintaining sub 95 combined ratio) and the expansion of the Collector Vehicle product as a whole. Key

functions included:

o writing business cases and presenting to senior level executives for larger IT efforts;

o elicitation & implementation of 2008 revisions geared at landing large conversion of business;

o management of off-system agent business;

o developed & managed the 2009 product redesign/filing effort – complete product redesign including

forms, rating, and rules;

o subject matter expert for the revisions/designs of the policy admin/quoting systems (Legacy, mLP3,

and Online Quote Tool);

included facilitating collaborative efforts to improve requirement standardization;

o supported internal and external partners;

External Agents, Collector Vehicle Team, Sales, Underwriting, Conversions, Profitability

Analysts, Claims, and Filings Analysts

o trained additional associates and directing work effort;

o developed and executed monthly/quarterly reporting including frequency & severity; and

o prioritized of resources to support corporate objectives.

American Modern – Casualty Claims Division

2004-2006 Cincinnati, Ohio

Advanced Adjuster

- handled motorcycle, ATV, travel trailer, fifth wheel, and motorhome through January 2005. Was one of two

adjuster for all collector vehicle claims nationwide.

Farmer’s Insurance – Marine Claim COE

2000-2004 Baltimore, Maryland

Senior Marine Claims Adjuster

- initially employed as a Claims Associate, promoted after three months to Marine Claims Adjuster and was

subsequently promoted to Senior Marine Claims Adjuster after 18 months.

COMPUTER SKILLS:

Excel – some Visual Basic HP Quality Center Adobe Acrobat

experience Microsoft Project 2000 Cognos/Query Studio

Access, Word, Power Point Lotus Notes (view building) Internet applications

Visio Microsoft Outlook Some SQL exposure

EDUCATION/TRAINING:

Towson University, Bachelor of Science in Business Management concentration in Learning/Development

AIC Designation (AIC 33, 34, 35, 36)

Project Management Principles training

Visual Basic training

Introductory SQL training

Various business analyst focused webinars/seminars from SQE, Jama, Bridging-the-Gap.com, etc.

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