Human Resources Manager

Dan Kapetanov - MSHR, SPHR

801-***-**** **********@*****.***

HUMAN RESOURCES PROFESSIONAL

A dedicated HR leader with 15+ years of hands-on leadership and a solid track record of delivering results in multiple industries such

as Retail, Call Centers, Manufacturing, and Medical Clinics - Aligning HR programs and services with business strategy. As an

executive member of senior leadership teams, have enabled business strategy and support transformation with appropriate

interventions to accomplish business goals while developing future leaders.

RELEVANT EXPERIENCE

Director over the following departments: Employee Relations, Compensation, Benefits, Training, Payroll, and Recruiting.

Business Skills: Deployment of HR Strategy, Budget Performance, Process Improvement, Recognition Programs, Compliance with

State & Federal Laws, Governance of Policy & Procedures, Unemployment Insurance, Onboarding, Leadership Development, HR

Alignment with Operational and Organizational Vision.

HR On-site Leader

Xerox Business Services; Sandy, UT June 2012-Present

Responsible for all HR functions for two call center facilities totaling 1,500 employees. Also

assigned HR employee relations for the States of Colorado and Indiana totaling 10 facilities.

Managing daily issues with employee relations, coaching, leadership development, strategic

planning, investigations, policies and procedures, DOL, legal compliance, etc…

Increased professional environment by implementing dress code, drug-alcohol-tobacco

policies then created processes to aid leaders in holding employees accountable.

Implemented a leadership development program where all new leaders are trained in

company policies; FMLA, ADAAA, Workers Compensation, discipline, and coaching.

Created analytical reports showing turnover rates and root causes using process

improvement techniques. Identified main reason for turnover was due to poor relation-

ships between the employee and their immediate supervisor. Implemented leadership

training courses and decreased turnover by 20 % with a savings of just over $300,000.

Facilitated succession planning programs for up and coming leaders.

Director of Human Resources

Pyramid Quality Solutions & Innovations Inc.; Brigham City, Utah Sept. 2011-June 2012

Developed and implemented policies & procedures. Implemented process improvement

programs. Directed all hiring, discipline, investigations, and employee relations.

Wrote the company’s policies and procedures manual.

Led six sigma measurement techniques in eliminating waste.

Created a culture of leadership development, rewards, and positive feedback.

Oversaw and managed all ADP and HRIS systems.

Left organization due to a Reduction in Force – company lost their contract.

HR On-site Manager & Process Improvement Leader

Quality Bicycle Products, Inc.; Ogden, Utah March 2010-Sept. 2011

Responsible for all hiring, leadership development, team building, strategic planning,

statistical measurements, operational results, employee relations, employment law,

benefits, and awards & recognition programs.

Through process improvement efforts, saved over $400,000 the first year.

Created a culture of rewards, fun, celebrations, measurements, and hard work.

Left organization for a HR Director position.

Plant Manager

Talking Rain Bottling Company; Preston, WA July 2008-Dec. 2009

Managed all departments on the second shift of a water and juice bottling company.

I was responsible for all of manufacturing processes, labs, shipping, and maintenance.

Broke numerous manufacturing records through improving processes.

Lowered safety incidents through consistent training and reward programs.

Responsible for all hiring, discipline, promotions, and overall culture and morale.

Left organization to relocate back to Utah to be with my family.

General Manager/HR Director

Keller Williams Realty; Ogden, UT and Federal Way, WA Oct. 2002-July 2008

As the GM and HR Director for a Real Estate Office with 105 agents, I was responsible for

all hiring, motivation, budgets, profit and loss, marketing, sales training, strategic

planning, and the overall success of the business.

Grew the office from 80 to 105 agents targeted recruiting processes.

My teams averaged over $9 million in sales each year.

Received the Rookie of the Year award my first year in Real Estate, 2004.

Left organization due to the housing market downturn in the Country.

HR Director

Mount Ogden Eye Center; Ogden, UT July 2000-Sept. 2002

Responsible for all HR functions for a staff of 30 employees and 4 doctors.

Created policy & procedures manuals.

Recruited high caliber staff in doctors and business leaders.

Developed leadership training courses.

Instrumental in championing a go to market business strategy that resulted in the

increase of sales by $800,000 in one year.

Created a culture of employee involvement and recognition.

Left organization due to a Reduction in Force.

EDUCATION/CERTIFICATION

Master of Science - Human Resources Utah State University Dec. 2013

Bachelor of Science - Business Administration University of Phoenix June 1993

Senior Professional in Human Resources (SPHR) HRCI Jan. 2014

Society for Human Resource Management (SHRM) Member

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