Customer Service Sales
Resume:
Morgan Heath
*** ****** **** ******, ********, FL 33813
610-***-**** • ************@*****.***
OBJECTIVE
To grow and develop myself and my career through the corporate world.
EDUCATION
West Chester University West Chester, PA
Masters of Public Administration, Human Resources Management August 2014-Present
Related Academic Coursework:
• Research Methods
• Staffing and Development
• Public Sector Human Resource Management
• Policy Analysis/Program Evaluation
Albright College Reading, PA
Bachelor of Science in Business Administration, Marketing and Management May 25, 2014
Coleman Scholar Fall 2010 –May 2014
Provost Scholar Fall 2010 – May 2014
Related Academic Coursework:
•
• Marketing Strategies and Policies • Marketing Research
• Marketing Management • International Marketing
• Principles of Economics • Management Principles
RELATED EXPERIENCE
Acceleration Academy Lakeland, FL
Graduate Candidate Advocate January 2015- Present
• Serve as a teaching assistant or coaching assistant where needed to support student learning
• Be an advocate for graduation candidates in assisting with finding solutions and services through center
staff for the academic and non-academic barriers to succeed
• Support and coach graduation candidates to obtain passing or better scores on required assessments
• Support academic development through participation in professional development and in class support
across disciplines
• Collaborate with other instructional staff to assist and advocate for graduation candidates within
interdisciplinary and project based curricula and alternative assessments such as portfolios
LA Fitness Downingtown, PA
Club Staff October 2014-December 2014
• Maintains safe and clean reception and gym area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and
continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Scans customer key tags to enter into fitness center
• Greets all members and answers any member inquiries
Premier Orthopaedic Malvern,PA
Receptionist July 2014- October 2014
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains telecommunication system by following manufacturer's instructions for house phone and
console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and
continuing needs.
• Contributes to team effort by accomplishing related results as needed.
Hurley Dermatology West Chester, PA
Receptionist May 2014- July 2014
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains telecommunication system by following manufacturer's instructions for house phone and
console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and
continuing needs.
• Contributes to team effort by accomplishing related results as needed.
Albright College Financial Aid Office Reading, PA
Customer Service Representative August 2013-May 2014
• Responded to telephone, e-mail, and in-person queries from students, parents, faculty, staff, and general
public about various college processes with regard to college programs, services, and courses offered
that are eligible for financial aid.
• Collected reviews, and verifies incoming documents for completeness and accuracy according to
established federal, state, and college eligibility requirements.
• Scanned documents into automated database.
Harry Bitzberger Insurance Agency at State Farm West Chester, PA
Customer Service Representative May 2013- August 2013
• Established client relationships and follow up with customers, as needed.
• Provided prompt, accurate, and friendly customer service. Service can include responding to inquiries
regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and
billing clarification.
• Responsible for the sales and marketing of bank products
• Provided telephone support for clients
• Maintained electronic customer records and updateded client profiles
• Scheduled appointments for customer insurance and financial reviews
CVS Caremark West Chester, PA
Sales Associate June 2011 – August 2013
• Assisted in sales and answered questions about products, services, and merchandise
• Provided excellent customer service by performing cash and credit transactions as well as ensuring
discounts were applied properly
• Processed customer returns accurately and returned merchandise to stock
Body Central Granite Run, PA
Sales Associate May 2012 – August 2012
• Designed eye catching floor displays for marketing merchandise
• Processed in-store credit applications accurately and timely, to ensure maximum customer satisfaction
• Provided excellent customer service by assisting customers with their needs and by addressing their
concerns in a professional manner
ADDITIONAL EXPERIENCE
Albright College Advancement Division Reading, PA
Fund for Albright Phonathon Representative Fall 2012 – May 2012
• Resolved customer complaints and answered questions in person and over the phone
State Farm Insurance Concordville, PA
Image Processor December 2010 – January
2011
• Performed administrative duties including filing and scanning claims into database with a consistently high
level of accuracy
• Maximized time management while simultaneously answering multi-line telephone, filing, and developing
documents for the Director
• Entered statistics into database to track input accuracy
Regal Downingtown Cinema 16 Downingtown, PA
Concessions March 2009 – March 2010
• Performed cash and credit transactions of up to $1000
• Participated in creative sales initiative by pairing customer selected merchandise with other compatible
items
• Learned details of most items in stock, improving the accuracy of answering customer requests, including
what merchandise the store carries and the differences between products
CAMPUS INVOLVEMENT
Albright College Volleyball Team Reading, PA
Player/Captain Fall 2010 – Fall 2014
SKILLS
Computer: Microsoft Word, Excel, PowerPoint, Access, OneNote; Adobe Photoshop
Language: Basic Spoken Spanish
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