Customer Service Representative

J.R. Brooks

***** ********** *-* #***

************@**.*** Houston, Texas 77077 Telephone: 281-***-****

EDUCATION:

Houston Community College, Houston, TX

Currently pursuing a Bachelor Degree in Engineering

SKILLS:

MS Word (95- Windows 8) * Internet * Excel * Power point * Outlook * 10 key by touch * Type 30-40 wpm * ASMI * Spreadsheets * Coping * Faxing * Email * Scanning * Data Entry (Alpha & Numeric/ 9500 keystrokes) *MAC* Oracle * Shipping and Receiving* Inventory*

EXPERIENCE:

5/14 to 5/15 Burnett Staffing, Houston, Texas

Brinks - Messenger/Driver

Responsible for leading the armored vehicle crew and contents during scheduled runs. Delivery and picking up valuables at customer locations and ensuring smooth customer transactions in an armed environment.

Deliver or pick up and reconcile the valuables at a customer’s location. Maintain radio communication with the vehicle crew and dispatch personnel to ensure a secure transaction. Maintained the highest degree of security and control of the customer shipment at all times. Maintain a courteous and professional demeanor while performing daily customer interactions. Remain alert and prepared at all times, not only protecting the crew or premises against attack, but also watching for the accidental mishandling of packages that might result in a loss. Reconcile customer deposits and receipts of all valuables handled throughout the daily scheduled run. Observe all security and safety procedures. Able to work weekends, holidays and/or extended hours. Cross-train and perform other duties as assigned.

U.S. Steel – Utility Technician

Assist in continuous monitoring, operating, inspecting, and testing of all equipment, pipelines, underground storage tanks and measurement systems. Ability to work nights, weekends, holidays and change schedule when needed.

Actively participate in the damage control and public awareness programs, developing relationships with land owners and responding to one-calls.

Performed non-routine maintenance to such equipment and processes as air conditioning, high voltage repairs, and testing; pump, valve, and actuator repairs, including, alignment, bearing and seal repairs; cavern testing and monitoring; hydrostatic testing; environmental monitoring; modified and improved existing equipment; measurement equipment, turbine generator, storage tanks and other unique devices. Identified, locate and purchase spare parts and/or supplies in the most effective and timely manner.

7/08 to 5/14 HEB, Houston, Texas

Inventory Control Supervisor/Customer Service Representative

Control expenses, shrinkage and inventory levels in the store. Provide a clean, fun and safe environment for their employees and customers. Order product, stock shelves, set plan-o-grams and create promotional displays. Maintaining regular inventory count and keeping a record of all store goods. Receiving and stacking store merchandise and verifying the same with the items listed in the purchase order.

Keep periodic balance sheets of amounts and numbers of transactions. Issue receipts, refunds, credits, or change due to customers. Issue trading stamps, and redeem food stamps and coupons. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Process merchandise returns and exchanges. Receive payment by cash, check, credit cards, vouchers, or automatic debits.

1/10 to 6/11 KCS Staffing, Houston, Texas

Process Technician/Field Technician

Reviewed project instructions and specifications to identify, modify and plan requirements fabrication, assembly and testing.

Conferred with technicians and submit reports of test results to engineering department and recommend design or material changes.

Tested equipment, using test devices attached to generator, voltage regulator, or other electrical parts, such as generators or spark plugs.

Set up prototype and test apparatus and operate test controlling equipment to observe and record prototype test results.

Estimated cost factors including labor and material for purchased and fabricated parts and costs for assembly, testing, or installing.

Handled malfunctions in the machines and equipment are diagnosed and repair.

Performed test and repairs of the instruments at the client’s site according to the service and maintenance contract.

REFERENCES: Available upon request.

Contact this candidate