Customer Service High School

Brittnie M. Steele

Mailing Address: PSC ** box **18 APO AP 96326

Phone: 210-***-****

Cell: 080-****-****

Email: ***************@*****.***

EXPERIENCE SUMMARY:

I am a certified Medical Front Office Administer from Florida Gulf Coast College. I am a

skilled typist; I type over 100 WPM or 8400 KPH & my ten key is around 11426.09 KPH.

I pride myself on being able to quickly adapt to any job and change in my career field. I

am a quick learner and known for giving out accurate information in a timely fashion, if I

do not know the answer to something I will find it. I am highly skilled in all areas of

customer service, whether it is on the phone, via mail, or in person. I have over ten years

generalized experience with customer service and procedures applicable to being the

principal office assistant of an organization. I am normally p erforming various

administrative and clerical duties in support of the mission. I t i s c o m m o n f o r m e

t o p erform office automation duties such as word processing in support of the

administrative and clerical work. Currently I am part of a multi layered organization,

with subordinate groups which differ from each other in terms of subject matter,

functions, relationships with other organizations, and administrative requirements. I am

highly skilled at using a variety of editing and word processing software such as excel,

word, access, outlook, & PowerPoint to create, f o r m a t, modify, edit, and print a variety

of letters, reports, flyers, memos, and other textual and visually appealing

documents.

EXPERIENCE:

Start and End Dates: March 09, 2015 Current

Hours Per Week: 40 hours

Position Title, Pay Plan: Customer Service Rep, Starting Salary: $15.00 an hr

Brittnie M. Steele

Mailing Address: PSC 78 box 1118 APO AP 96326

Phone: 210-***-****

Cell: 080-****-****

Email: ***************@*****.***

Organization name (agency or company): Qualchoice Health Insurance

Complete mailing address of organization: 12615 Chenal Parkway, Ste 300

Little Rock, AR 72211

Supervisor’s name: Machelle Garrett

Supervisor’s Email: ********.*******@**********.***

Supervisor’s phone number: 501-***-**** Ex: 5083

DUTIES:

As a customer service representative I answer benefit calls from providers, members, and

third party billers. I answer questions regarding the type of insurance and troubleshoot

internet problems members or providers may be having. I research claim status and

advise members or providers on currently status of claims as well as future claims.

Start and End Dates: June 04, 2012 January 2015

Hours Per Week: 40 hours

Position Title, Pay Plan, Series, and Grade: Front Office Automation Clerk, Starting Salary:

24,313.00, Ending Salary: 26,413.00, GS 4 Step 3

Organization name (agency or company): YUME Child Development Center

Complete mailing address of organization : 374 FSS/FSFC Y

Unit 5119, Bldg. 3015

APO AP 96328 5119

Supervisor’s name: Stephanie Mahoney

Supervisor’s Email: *********.*******@**.**.***

Supervisor’s phone number: 315-***-****

Commercial Phone: 011-**-****-** 8810

Brittnie M. Steele

Mailing Address: PSC 78 box 1118 APO AP 96326

Phone: 210-***-****

Cell: 080-****-****

Email: ***************@*****.***

DUTIES:

As an Operations Assistant, I serve as the lead point of contact for the day to day front

office operations of a Child Development Center. I perform a variety of administrative and

clerical functions including, but not limited to, typing and office automation. I coordinate

with CDC management to establish CDC schedule and appointment availability. At

various times, I order, receive, and inventory the supplies needed to support the program.

I Complete bi weekly payroll reports & prepare and submit required end of month reports.

It’s normal for me to assist with preparation of the yearly CDC budget. I initiate personnel

actions at the direction of management & open and secure the CDC daily. I screen phone

calls for service requests and refer them to the appropriate person for action, personally

handling routine calls including inquiries about availability of childcare services. I process

and verify cash flow transactions and deposits and balances daily/weekly/monthly

reports. I am in charge of receiving and reviewing incoming vaccination documents for

completeness; distributes and coordinates related actions as required. I prepare and

distribute client correspondence and correspond with civilian and military clinics regarding

confidential client/patient information. Conduct on the job training to lower level clerks and

new employees in accordance with established procedures and practices. Maintain an

extensive knowledge of operations, procedures, policies, and judgment in seeking

guidance and direction from immediate supervisor.

Start and End Dates: February 22, 2012 June 1 2012

Hours Per Week: 25 hours

Position Title, Pay Plan, Series, and Grade: Child and Youth Program Assistant

Organization name (agency or company): AFRC Teen Center

Complete mailing address of organization :

374 FSS/FSFY

Unit 5119, Bldg. 4313

APO AP 96328 5119

Supervisor’s name: John Reynolds

Supervisor’s phone number: 225 6793/3235

Brittnie M. Steele

Mailing Address: PSC 78 box 1118 APO AP 96326

Phone: 210-***-****

Cell: 080-****-****

Email: ***************@*****.***

Commercial Phone: 011-**-****-** 6793

Even though I was only at the teen center for a short period of time, I quickly learned everything I

needed to succeed at my job. I learned the open and closing procedures of the teen center, how

to get to know the teens and talk to them on a personal level helping lead them in the right

direction toward their futures. I completed money handling, food handling and three other

trainings geared toward child development. I also typed up memos and handled the entire

secretary like work in the front office.

Start and End Dates: May 1, 2008 December 3, 2010

Hours Per Week: 40+

Position Title, Pay Plan, Series, and Grade: Customer Advocate II

Organization name (agency or company): BlueCross BlueShield Federal Employee Program

Complete mailing address of organization : 4002 Loop 322 Abilene Tx, 79602

Supervisor’s name: Jaylene Ingle

Supervisor’s phone number: 325-***-****

I loved my job so much, if we had not pcs'd to Japan I would of never left my job. I started blue

cross as a claims processor, I learned how to process medical and well as dental claims in a few

months, after a year of claims I couldn't handle the repetitiveness of claims processing. so I

applied for a customer advocate job which is a customer service job in the company, I received

the promotion and again quickly mastered my job. I answered phone calls from providers,

insurance companies, patients as well as pharmacies to answer questions or help process claims

along. I was quick to resolve any deferrals and assist with other staffs on difficult calls or claims

that were stuck in our system. At my year mark as a customer advocate I was promoted to a

customer advocate II I helped train new hire employees and tested the automated system or voice

response unit whenever providers (doctor's offices or members) would call in.

Brittnie M. Steele

Mailing Address: PSC 78 box 1118 APO AP 96326

Phone: 210-***-****

Cell: 080-****-****

Email: ***************@*****.***

FORMAL EDUCATION:

Certification in Medical Front Office Assistant and Administration from Florida Gulf Coast

University

Received my high school diploma from Roscoe High School in Roscoe Tx on May 25, 2006

graduated with a 3.1 gpa

LICENSES/CERTIFICATIONS:

Certification in Medical Front Office Assistant and Administration

OTHER INFORMATION: I was involved in public speaking in high school as well as computer

skills. I received the computer skills award out of my entire high school my Freshman, Sophomore,

Junior, and Senior year. I'm very skilled at all Microsoft programs such as Word, Excel, Access,

PowerPoint, and Outlook. I type over 100 WPM or 8400 KPH & my ten key is around 11426.09

KPH. I am CPR and First Aid certified since August 2012.

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