Customer Service Manager

Maria V. Tumbarello

*** ********** ****** 636-***-****

Saint Peters, Missouri 63376 **************@*****.***

SUMMARY

Office manager with 10 years’ experience, outgoing, self-motivated individual eager to

contribute dynamic customer service, administrative, team building and organizational skills

towards a supporting the objectives of an organization that rewards reliability, dedication, and

solid work ethic, with opportunity for professional growth.

EXPERIENCE

Environmental Management Alternatives, Inc. 2007-2015

Saint Louis, Missouri

Office Manager

Human resources, new hire background checks, orientation forms, scheduling pre -employment training

and physicals.

Maintaining employee personnel files and records, coordinating annual training for staff, and updating

employee licensing.

Data entry, accounts receivable and accounts payable.

Monthly and bi-monthly payroll.

Reconciling bank accounts, credit card statements and personal expense reports.

Assisted President and Vice President on day to day operations. Assisted Project Managers and Marketing

team with bid packets, licensing, permits, bid or payment bonds, credit applications, and general

customer/vendor relations.

Maintained OSHA 300 and 300A logs annually.

Administrator for clients waste tracking through Enviance Waste Tracking program, responsible for

inputting all company waste profiles, setting up new companies and users.

Contact and administrator for PICS, PECS, BROWZ and ISN Networld.

Bank Midwest 2002-2007

Chesterfield, Missouri

Customer Service Representative

Opening new customer accounts.

Trouble shooting and resolving customer problems.

Provided customer support through performance of a variety of teller activities including money

order/official check processing, mail/night drop processing, and various reporting.

Processed and maintained ATM/Debit card and personal online banking product transactions.

Trained new employees.

Opened and closed the bank, balanced bank vault and assisted tellers with cash handling and end of day

procedures.

Doubletree Airport 2006-2007

Saint Louis, Missouri

Front Desk Manager

Scheduling, and managing front office staff.

Welcomed new guests, and assigned rooms.

Provided information about services within the hotel and the community.

Arranged guest travel and worked closely with concierge staff.

Kept inventory on rooms, provided updates to housekeeping staff to ensure vacant rooms were clean and

ready to be sold.

Stocking and ordering hotel sundries store.

Calculating final bills and receive payment from guests at checkout.

Balanced cash accounts.

Dealt with problem patrons and security or emergency issues.

EDUCATION

Missouri State Springfield Missouri, formerly Southwest Missouri State University

Bachelor’s Degree in Hospitality and Restaurant Administration

COMPUTER SKILLS

Microsoft Office, including: Microsoft Word, Excel, and Outlook. Proficient in Enviroware Manifesting Software,

Enviance Waste Tracking System, QuickBooks, Peachtree and vendor electronic SAP system.

Contact this candidate