IT Technical Support

Akhil Kamble

**** ******* ******** *** #: 905-***-****

Mississauga, Ontario, Canada Cell #: 416-***-****

L5M 7R3

Email: ***********@*****.***

CAREER OBJECTIVE:

Seeking to fulfill a Level 2+ IT-Support role at a firm that values hard work, high compensation and positive outlook on life. The position must also offer varied tasks with minimal routine work.

STRENGTHS/SKILLS:

• Very strong troubleshooting skills with Windows 7/XP/2000/Vista & MAC OS issues.

• Hands on experience in SQL, Citrix, and Active Directory, NT ID & UNIX ID administration.

• In-depth experience with installing/troubleshooting, diagnosing and supporting numerous mobile handheld devices, smartphones, printers, software applications and hardware.

• Extensive customer service skills with over 5+ years of experience in the financial industry.

• Excellent knowledge of IT-support procedures including ticket handling and escalations.

• Terrific communication skills especially on the phone, email and in-person.

• High computer literacy with a very strong multitasking skill set.

• Love to work under pressure and with minimal supervision.

• Hard-working with a positive and fun-loving approach to problem solving.

EDUCATION/PROFILE

• 2006 to 2010 - Ryerson University, Toronto, ON

I graduated with a Bachelors of Commerce (B. Comm) degree in the spring of 2011. I have a Management major.

• 2004 to 2006 - Clarkson Secondary School, Mississauga, ON (Honour Roll/A+ average)

• 2002 to 2004 - John Cabot Catholic Secondary School, Mississauga, ON (Honour Roll/A+ average)

• Participated in the Royal Canadian Air Cadet program for 2 years achieving the rank of Corporal earning valuable lessons in courage and leadership.

• Voted for and performed duties as Treasurer in the reputable Business Association named DECA for 2 years during high school AND university.

• Conducted teaching as a Math tutor in a prestigious association known as Math Senior Scholars in my senior with a focused expertise in Data Management.

• Was hired as VP of Marketing in the Ryerson Global Management Group promoting Ryerson programs and acting as a liaison to develop and improve campus-student relations.

Akhil Kamble

RELEVANT WORK EXPERIENCE:

October 2014 to Present CompuCom (GE Energy) Mississauga, ON

• Provides first contact support through chat and email for GE Field Engineers, Service Managers and other specialized staff within the GE Power Generation Services unit of GE Energy.

• Within our 8-person, 24/7 team, coordinated troubleshooting on numerous issues not excluding Operating System issues, application support, networking support, Hardware and Mobile support all done via Email and Chat only (if need be, I would call out to the end user for time-sensitive issues).

• Documented and implemented a high-standard operating procedure and customer service guidelines that was in line with the often high expectations that our professional end users are accustomed to.

• Responsible for extensive mobile support including assisting with MDM software and firewall implementation. Often worked with iPhone and iPad issues with occasional Android support.

• On a regular day, would often work with a multitude of laptop issues ranging from Internet/Connectivity issues, VPN support, OS updates and in-house application support including installation, configuring and basic training as needed.

• Interacted with confidential material on a regular basis due to the nature of the job and recognize the need to use discretion when documenting cases.

• Working as a specialized group called “The PGS SWAT Team” dedicated to Field Engineers and related staff for lightning quick support and quick escalations if the problem could not be resolved at our level.

May 2012 to April 2013 (Contract) IBM Markham, ON

• Worked as a CSC Global Services Delivery Network Analyst & Support in charge of all systems at The Bank of Nova Scotia as a contractor (1-year).

• Maintained mainframe & systems applications and server for Symcor and related subsidiaries.

• Occasionally assisted with SQL operations, specifically with queries (e.g. FROM, WHERE, ORDER BY, etc.) and related Sub queries to aid and assist Scotiabank employees concerning sensitive data housed within the IBM server infrastructure.

• Troubleshoot/Solve any break/fix issue concerning connectivity, equipment breakage and remote access support.

• Facilitated Windows NT, Unix and Citrix ID administration including Active Directory.

• Hands on real-world experience troubleshooting database management applications such as Lotus Notes including applications running off Exchange and BES servers.

• Exchange server support and Blackberry support for all Scotiabank users including the Office of the President and other executive office (EO) departments.

• In-depth knowledge and experience on configuration of numerous systems, including mainframe applications and Test-Environment backup and patching support including some QA testing.

• Regularly dealt with ABM/ATM issues, including Cash Recycling Units and Olivetti printer malfunctions.

• Extensive Retail Branch support, in charge of all systems within the bank infrastructure – PCs, printers, MPC, network switches, not excluding software issues such as corrupted OS, application debugging and HTML support for web-based financial applications.

• Non-Branch (Executive Office) support including at-home personnel and VIPs around the world.

• VPN/Remote Access Systems – dealt with Nortel and AT&T remote access applications frequently such as troubleshooting network connections, application debugging and install/configuration.

January 2011 to August 2011 BMO Mississauga, ON

• Worked as a Full-Time Everyday Banking Customer Contact Agent (CCA) taking inbound calls at the Meadowvale call centre.

• Processed numerous financial transactions such as bill payments, funds transfers and account openings.

• Probed and identified investment opportunities, savings and credit opportunities, all while meeting my sales targets regularly.

• Provided confident, efficient and courteous customer service including problem-solving and mining information to the benefit of BMO's valued clients.

October 2010 to January 2011 CIBC Toronto, ON

• Worked as a Tier 2 Customer Service Rep working in the downtown core (Toronto).

• Identified needs and advised clients on numerous financial products.

• Regularly acquired quality referrals in order to increase bank branch revenue.

• Provided excellent support to Financial Service Representatives in order to expand client base.

GENERAL WORK EXPERIENCE:

October 2009 to Present Dream Productions Mississauga, ON

• Occasionally working as a Freelance videographer/editor/conceptualist in charge of shooting, editing and delivering customized video products for various clients (e.g.: Weddings, Skits, Short Films, Commercials). Please visit www.dreamproductions.com for more info.

• Duties include acquisition of required equipment on the basis of future demand. Sales forecasting and planning is an absolute must and is done every day.

• Researching and testing the latest media products, which include cameras, network-enabled hard drives, servers, network switches, computers, editing software and more.

• In charge of the continuous development of junior editors and videographers in order to meet quality standards. Training of all Production Assistants that utilizes a detailed-oriented approach as is required in this line of work in the industry.

August 2006 to October 2009 Zellers (HBC) (Erin Mills) Mississauga, ON

• Worked as an Electronics Sales Associate managing the Electronics Department for 3+ years.

• Worked as a Cashier processing sales, returns and exchanges on a daily basis.

• Worked as a Stock Service Representative managing inventory.

• Developed high quality customer service on both the sales floor & on the phone.

• Consulted customers to provide a superior shopping experience.

• Planned, met and exceeded sales targets regularly.

References available upon request.

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