Receptionist
Resume:
JESSICA LISS
CHICAGO, ILLINOIS, 60613
*.******@*****.***
WORK EXPERIENCE
MY GENERATION
HIGHLAND PARK, IL
Sales Associate
June 2005 - March 2010
• Greet customers and ascertain what each customer wants or
needs.
• Compute sales prices, total purchases and receive and process
cash or credit payment.
• Recommend, select, and help locate or obtain merchandise
based on customer needs and desires.
• Bag or package purchases, and wrap gifts.
• Help customers try on or fit merchandise.
• Clean shelves, counters, and tables.
• Exchange merchandise for customers and accept returns.
• Ticket, arrange and display merchandise to promote sales.
• Inventory stock and requisition new stock.
• Watch for and recognize security risks and thefts, and know
how to prevent or handle these situations.
• Prepare merchandise for purchase or rental.
• Place special orders or call other stores to find desired items.
• Maintain knowledge of current sales and promotions, policies
regarding payment and exchanges, and security practices.
LISA JINDOYAN
OAK PARK, IL
Nanny
March 2010 - August 2011
• Instruct children in safe behavior, such as seeking adult
assistance when crossing the street and avoiding contact or play with unsafe
objects.
• Organize and conduct age-appropriate recreational activities,
such as games, arts and crafts, sports, walks, and play dates.
• Supervise and assist with homework.
• Transport children to schools, social outings, and medical
appointments.
• Perform housekeeping and cleaning duties related to children's
care.
• Help prepare and serve nutritionally balanced meals and snacks
for children.
• Remove hazards and develop appropriate boundaries and rules
to create a safe environment for children.
MIKKIE MIRZOIAN
NORTHBROOK, IL
Nanny
September 2011 - October 2012
• Instruct children in safe behavior, such as seeking adult
assistance when crossing the street and avoiding contact or play with unsafe
objects.
• Organize and conduct age-appropriate recreational activities,
such as games, arts and crafts, sports, walks, and play dates.
• Supervise and assist with homework.
• Transport children to schools, social outings, and medical
appointments.
• Perform housekeeping and cleaning duties related to children's
care.
• Help prepare and serve nutritionally balanced meals and snacks
for children.
• Remove hazards and develop appropriate boundaries and rules
to create a safe environment for children.
GLENLAKE TERRACE NURSING & REHABILITATION CENTER
WAUKEGAN, IL
Volunteer Position
June 2013 - March 2014
Collaborate with other professionals to evaluate patients'
medical or physical condition and to assess client needs.
Utilize consultation data and social work experience to plan and
coordinate client or patient care and rehabilitation, following through to
ensure service efficacy.
Organize support groups or counsel family members to assist
them in understanding, dealing with, and supporting the client or patient.
Monitor, evaluate, and record client progress according to
measurable goals described in treatment and care plan.
Check to ensure that appropriate changes were made to resolve
customers' problems.
Identify environmental impediments to client or patient
progress through interviews and review of patient records.
Plan discharge from care facility to home or other care facility.
LINCOLN INSURANCE AGENCY
CHICAGO, IL
Customer Service
November 2012 - February 2015
• Confer with customers by telephone or in person to provide
information about products or services, take or enter orders, cancel accounts,
or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve
customers' problems.
• Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, or adjusting
bills.
• Complete contract forms, prepare change of address records, or
issue service discontinuance orders, using computers.
• Determine charges for services requested, collect deposits or
payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of
claim investigation results or any planned adjustments.
EDUCATION
HIGHLAND PARK HIGH SCHOOL
HIGHLAND PARK, IL
High School Diploma, May 2007
OAKTON COMMUNITY COLLEGE
SKOKIE, IL
Associates Degree/Psychology, May 2012
NORTHEASTERN ILLINOIS UNIVERSITY
CHICAGO, IL
Bachelors Degree/Psychology & Social Work Candidate, May 2016
ADDITIONAL SKILLS
• Proficient with Microsoft Office: Word, Excel, Outlook and
PowerPoint
• Type speed is 75 WPM
• Organization and prioritization skills.
• Ability to Multi-Task
• Avid understanding of front desk operations
• In depth knowledge of administrative and clerical protocols
• Knowledge of customer services practices
• Strong interpersonal and communication Skills
• Effective listening skills
• Time management skills
• Efficient with tasks
• Problem Solving skills
• Accuracy and Attention to detail
• High energy level
• Tolerant and flexible to different situations
• Decision-making
• Conflict resolution
• Self-sufficient & proactive
• Strategic Thinking
Contact this candidate