Sales Customer Service

THERESA MAHER

267-***-**** *********@***.***

PROFESSIONAL OVERVIEW

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Customer Service and Retention Ability to thrive in a fast paced, high pressure

• environment which stresses individual and team

Appointment setting and lead generation

• accountability

Team building and motivational skills

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• Ability to thrive in a fast paced

Team management and training and compliance

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• Consultative and solutions selling skills

Written and Communication Skills

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• Detail oriented and multitasking abilities

Intangible sales

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• Analytical and creative problem solving skills

Trade shows, events and expos (event marketing

• CRM systems

EMPLOYMENT EXPERIENCE

National Massage Therapy Institute, Philadelphia, PA 4/2010 to 7/2011

Admission Representative

• Set Appointments, interview and enroll and retained prospects.

• Mentored and trained new sales representatives.

• Consistently overachieved quarterly and annual budgets (110-120% sales budget and 120-140% referral

generation budget).

• Lead generation and sales objectives.

• Achieved targeted metrics and success, now part of a company wide marketing and sales channel.

Harris School of Business, Trenton, NJ 3/2008 to 4/2010

Assistant Director of Admissions

• Managed and trained team while meeting/exceeding individual sales responsibilities.

• 2008 joined team that was on track of 80% budget and achieved actual annual team budget of 108%.

• 2009 annual team budget met at 110% and team consistently exceeded quarterly budgets for sales, referrals and

retention.

• 20-30% monthly individual sales achieved through self generated referrals.

Katharine Gibbs School, Norristown, PA 1/2006 to 2/2008

Assistant Director of Admissions

• Managed entire high school recruiting program, including team of lead generators and presenters, hybrid sales

and inside sales representatives while also serving as a writing manager with individual sales goals.

• Team consistently exceeded annual budgets for sales and referrals: 112% for 2005, 118% for 2006, 109% for

2007

• Top representative on a team of 15 for customer retention annually and quarterly (average 92% annually as well

as same day appointment show (over 90% ) and email set appointment shows (over 95%). 2006 ranked 4

divisions wide for sales, 2007 ranked top 10 division wide.

EDUCATION & ACADEMIC EXPERIENCE

Saint Joseph’s University, Philadelphia, PA

Bachelor of Science in Psychology

2000-2004

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