Service Management

Nygheema Felton

*** ****** ******, **********, * A 23323

**************@*****.***

Home: 757-***-****

Cell: 914-***-****

Professional Summary

Service-oriented licensed bodily injury examiner with a 5 year background in

the insurance industry. Core competencies include good phone etiquette, good

interpersonal skills, energetic, dependable as well as excellent communication

and time management skills. Handles tasks with accuracy and efficiency.

Skills

Customer and Personal Service Judgment and Decision Making

Active Listening Administration and Management

Clerical Time Management

Service Orientation Negotiation

Critical Thinking Complex Problem Solving

Experience

Geico

Virginia Beach, VA

Bodily Injury Examiner Jul 2010-Present

Examine claims forms and other records to determine insurance coverage.

Interview or correspond with claimants, witnesses, police, physicians, or

other relevant parties to determine claim settlement, denial, or review.

Review police reports, medical treatment records, medical bills, or

physical property damage to determine the extent of liability.

Negotiate claim settlements and recommend litigation when settlement

cannot be negotiated.

Analyze information and determines the Company's liability under the

policy contract.

Wachovia/ Wells Fargo

Virginia Bech, VA

Bank Teller May 2008-Jul 2010

Cash checks and pay out money after verifying that signatures are correct,

that written and numerical amounts agree, and that accounts have

sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of

deposit slips.

Enter customers' transactions into computers to record transactions and

issue computer-generated receipts.

Balance currency, coin, and checks in cash drawers at ends of shifts, and

calculate daily transactions using computers, calculators, or adding

machines.

Count currency, coins, and checks received, by hand or using currency-

counting machine, to prepare them for deposit or shipment to branch banks

or the Federal Reserve Bank.

Process transactions such as term deposits, retirement savings plan

contributions, automated teller transactions, night deposits, and mail

deposits.

Explain, promote, or sell products or services such as travelers' checks,

savings bonds, money orders, and cashier's checks, using computerized

information about customers to tailor recommendations.

Education

Berkeley College W hite Plains, N Y

BBA: B usiness Administration May 2012

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