Customer Service Sales

Location:

Baltimore, MD

Salary:

100,000

Posted:

May 11, 2015

Contact this candidate

Resume:

Dirk S. Duffan

Phone: 267-***-****

**********@*****.***

Career History

NHS FRESH START, Philadelphia, PA

Program Advisor

Veteran's Program

**** -****

. Evaluate the staff and volunteers to ensure that programs are of

appropriate quality and that resources are used effectively. Recruit,

interview, and hire staff; sign up volunteers

. Provide direct service support to clients, handling referrals for

child advocacy issues, conducting a needs evaluation and resolving

complaints.

. Establish and maintain relationships with other agencies and

organizations in community to meet their needs and to ensure that

services are not duplicated.

. Establish and oversee administrative procedures to meet objectives set

by boards of directors or senior management.

BANNING SUITES, Banning, CA 2002 -

2014

General Manager

Two hotels with198 units

. Direct and coordinate activities of businesses or departments

concerned with the production, pricing, sales, or distribution of

products.

. Review financial statements, sales and activity reports, and

performance data to measure productivity and goal achievement.

Determine areas needing cost reduction and program improvement.

. Manage staff, preparing work schedules and assigning specific duties.

. Direct and coordinate organization's financial and budget activities

to fund operations, maximize investments, and increase efficiency.

Oversee activities directly related to making products or providing

services.

. Establish and implement departmental policies, goals, objectives, and

procedures, conferring with board members, organization officials, and

staff members as necessary.

EXXONMOBIL OIL CORPORATION, Fairfax, VA 1991 - 2002

Diversity Marketing Manager (2000-2001)

Area Sales Manager (1991-2000)

Qualifications

Revenue & Profit Growth Deliverables Record

. Upgraded operational framework, improved customer service &

satisfaction to deliver highest levels of repeat business, and

surpassed targets and profit quotas in 39 of 43 quarters for

Banning Suites Hotels

. Served as an Area Sales Manager; delivered significant capital

that clearly identified sales and productivity gaps in near real

time thereby empowering rapid corrective action to maintain

marketplace domination, responsibilities included 500 retail

stores.

Strategic Management

. Led over 25 BPI [business process improvement] initiatives

covering numerous business areas including brand marketing,

prospecting, increased sales, customer loyalty & satisfaction,

morale improvement measures, professional development, and

client satisfaction assurance) programs with Banning and

ExxonMobil,.

. Constantly executed local and regional sales & operations

refinements to quickly adapt to business conditions.

. Continuously managed technology enhancement & customer service

projects with emphasis on CRM.

Organizational Effectiveness Improvement Leadership

. Delivered significant profit-increasing sales & marketing

solutions.

. Led full-spectrum sales & marketing initiatives, which

integrated branding, customer engagement, and price-point

promotions.