Manager Customer Service

DOMINIQUE SELLERS

COMPUTER SKILLS

Quickbase, Appfolio, QuickBooks, Yardi, AMSI, SAP, Microsoft Excel, PowerPoint, Word, Publisher, Works, Outlook, Outlook Express, Calyx Point, Adobe Photoshop and Dreamweaver, Corel Draw, Microsoft Photo Editor, Quark Act 3.0, AS400, Adobe Illustrator, Acrobat Reader, and Acrobat Distiller.

EXPERIENCE

Multi-Site Property Manager

Five Star Staffing and Accounting Recruiters

2014-Current Raleigh, North Carolina

* Management of 3 tax credit (Affordable Housing) communities including processing detailed documentation and verification paperwork to meet compliance for all federal, state, local and company regulations and policies

* Manage, recruit and train property staff, overseeing all operations including delegation of staff

* Develop resident retention strategies

* Cultivate quality business relationships with vendors and contractors

* Maximize occupancy levels and property values

* Collect monthly rent, deposits, investigate escalated resident concerns and complaints, disturbances and violations adhering to management policies, rules and regulations

* Develop and adhere to property and district budget and prepare monthly and weekly financial reports for each property and portfolio, and analyze profit and loss reports

* Coordinate general maintenance and repairs

Multi-Site Property Manager

Khode Management

2010-2014 Chicago, Illinois

* Management of 3 Section 42 tax credit (Affordable Housing) communities including processing detailed documentation and verification paperwork to meet compliance for all federal, state, local and company regulations and policies

* Manage, recruit and train property staff, overseeing all operations including delegation of staff and contract personnel duties

* Develop marketing and resident retention strategies

* Cultivate quality business relationships with vendors and contractors

* Maximize occupancy levels and property values

* Collect monthly rent, deposits and amenity fees addressing all discrepancies, investigate escalated resident concerns and complaints, disturbances and violations adhering to management policies, rules and regulations

* Develop and adhere to property and district budget and prepare monthly, weekly and daily financial reports for each property and portfolio, and analyze profit and loss reports

* Coordinate general maintenance, repairs, remodeling or construction projects for properties

* Meet prospective tenants to show properties, explain terms of occupancy and provide information about local areas

Multi-Site Property Manager

Andy Gofis Properties Chicago, Illinois 2004-2008

* Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local area

* Direct collection of monthly rental fees, and deposits and incurred operating expenses

* Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance

* Investigate complaints, disturbances and violations and resolve problems following management rules and regulations

* Managed tax credit properties

* Plan, schedule, and coordinate general maintenance, major repairs and remodeling or construction projects

* Manage and oversee operations, maintenance, administration, and improvement of residential properties

* Determine and certify the eligibility of prospective tenants

* Prepare detailed budgets and financial reports for properties

Office Manager/Loan Processor

Citiwide Financial Chicago, Illinois 2000-2004

* Prepared legal documents and processed loan files, file auditing and file condition clearing

* Created presentations using PowerPoint

* Scheduled appointments, customer service

* Accounts payable and receivable

* Supervised receptionist and administrative assistants, lead weekly staff meetings

* Travel arrangements, planned corporate meetings and events

Resident Property Manager

Butterfield Trails Apartments North Aurora, Illinois 1996-2000

* Managed rental process for a 96 unit tax credit apartment complex and maintained low vacancy rate

* Created marketing materials including flyers, brochures and signage

* Performed monthly inspections

* Manage and oversee operations, maintenance, administration, and improvement of residential properties

EDUCATION

New Trier High School 1991-1995 Winnetka, Illinois

Northern Illinois University 1995-1997 Dekalb, Illinois Business Management

Columbia College 2014- Current Columbia, Missouri

Business Management

Contact this candidate