Quality Assurance Management
Resume:
EDWARD OHANIAN
Spring Hill, FL 34609
*******.******@*****.***
EXECUTIVE SUMMARY
Highly skilled Enterprise IT leader with a 32 year career of integrating technology and business processes to deliver
results that positively impact the bottom line. Contributes a unique skill set of solving problems, driving initiatives and
managing change by merging process, technology and people. Poses a broad depth of knowledge that provides the ability
to understand, discuss, and present projects, processes, and issues within all levels of the enterprise.
• • •
Vendor Management Data Center Operations Mainframe Systems
• • •
Strategic Planning Disaster Recovery Virtualization
• • •
Enterprise Architecture Server Consolidation Tape Elimination
• • •
SOX Compliance Capacity Planning Database Administration
• • •
Storage Technologies Budget Management Personnel Management
• Cloud Systems
The Wendy's Company, Dublin OH
1992 – 2013
#2 quick service restaurant and franchising company in US with an expanding presence internationally. Focus on
innovative menu options, process excellence and expense control to achieve EBITDA goals. IT leader with
responsibilities for technical infrastructure systems. 1100 corporate owned restaurants and 1500 corporate users.
Director – Information Technology Platforms. (Wendy’s) 2011 - 2013
Analysis of various Infrastructure components, services, and strategies to position The Wendy’s Company
Infrastructure services with a three to five year strategic plan
• Designed and Implemented Bring Your Own Device (BYOD) strategies to achieve a projected budget savings of
$1.3 million annually. Strategies included: Virtual Desktops and Applications, Mobile Device Management, and
Internal and External Cloud Computing for File Storage and server augmentation. Implementation of VMware’s
product Horizon and AirWatch products.
• In-depth research and recommendations made on the following technologies
• • •
Document Archival Server and Disk Technologies Cloud Computing
• • •
Software/Infrastructure as a Server Space and Computing power Tablets in the
Service per square foot Workplace
• BYOD
• On request Involvement in system issues and problems to provided analysis and recommendations for quick
resolutions.
• Elimination of all Mylar tape processing for a savings and offsite storage and rotation
• Implemented and trained associates on the Microsoft SharePoint technology
Director - Database and Storage Administration (The Wendy's Arby’s Group) 2007 - 2011
.
Budgetary responsibility of $ 2.5M. Developed 3 department managers and their 15 direct reports into highly performing
Database, Mainframe, and storage teams.
• Analysis, purchase, and conversion of an Oracle ExaData machine, resulting in $250K annual savings
• Provided leadership to various teams in the stabilization and tuning of many critical systems. This resulted in
99.95% availability and high performing systems.
• Databases included numerous and large instances of Oracle, IBM’s DB2 and Microsoft SQL server
• Design and implementation of storage array technologies for long distance replication of Disaster recovery
databases and the creation of local copies for use as Quality Assurance and Development
• Planning and the tracking of usage for all disk storage, tape storage, and databases.
• Decommissioned the IBM Mainframe environment resulting in $100K+ monthly savings.
Director Quality Assurance and Business Continuity. (Wendy's International Inc.) 2004 - 2007
The creation and leadership of a new Quality Assurance department to include change control functions, quality
certification, disaster recovery, and business resumption.
• Budgetary responsibilities of approximately $3.5M+ annually. Cut costs by $500K+ per year through extensive
capacity studies and the eventual “downsizing” of the mainframe environment.
• Mentored and developed 3 department managers and their direct reports to form Change control, Quality
Assurance, and Business Continuity department
• Planning and testing of disaster recovery of critical application systems and related hardware, coupled with
Sarbanes Oxley compliancy for mainframe and open system databases
• Backups and recovery of 500+ Windows and open systems platforms, and mainframe systems
• Planning and implementation of the first service disk solution for the enterprise to include help desk ticketing and
change control
Director of Enterprise Technology Services. (Wendy's International Inc.) 1992 - 2004
.
Managed the activities, long-term projects, and personnel for the Technical Services Section
• Capital and expense budget of over $6M
• Contract negotiations with key vendors to reduce. Identified savings through the removal of obsolete “shelf-
ware” which resulted in savings in excess of $1.75M annually.
• Implementation, and tuning of the DB2 databases to support PeopleSoft Financial and HR systems.
• Complete technology refresh of the data center’s disk and tape subsystems with “State of the Art” equipment.
Lead the equipment “Request for Proposal” process for the equipment and software from conception to
completion. Responsibilities included implementation of “flash copy” backup technology for the creation of
multiple development and quality assurance environments for the PeopleSoft infrastructure.
• Negotiated with “hot-site” providers to achieve a 30% reduction disaster recovery in costs.
• Implementation and coordination the conversion to System Managed Storage (SMS)
• Capacity planning and tuning of three MVS/SYSPLEX partitions on an IBM mainframe processors
• Stabilization and documentation of all System components, which were “crashing” due to inferior maintenance
procedures, extremely back leveled software, and a lack of documentation and standards.
• Excellent working knowledge of the Assembler language. This talent was utilized to develop numerous in-house
written and functional systems. Have developed and implemented complete systems such as a Change Control
System, a Job scheduling system and many system management reports.
Early Information Technology Experience 1979 -1992
• Worthington Industries, Worthington, Ohio (Steel Fabrication)
• Honda of America Mfg., Honda Parkway, Marysville, Ohio (Automobile Manufacturing)
• The Kobacker Company Columbus, Ohio (Retail Shoes)
• Attended the College of Arts and Science, Major: Business Computer Science, The Ohio State University.
• Various Professional and Gartner management seminars and Numerous IBM and OEM courses in MVS, DB2,
CICS.
• Completed various courses throughout military career. Both combat and personnel related.
MILITARY EXPERIENCE
• Served as Sergeant, U.S. Army Reserves, 11th Special Forces Group and Active Duty XVIII Airborne Corps,
Fort Bragg, NC
• Supervised Administration of S-1 operations for an Airborne Signal Battalion
o Received numerous letters of commendation and recommendation
o 50th Signal Group’s - Soldier of the Year Award. Two years in a row
o Awarded: The Army Commendation Medal, the Good Conduct Medal, the Army Achievement Medal
o Expert medal received for the following weapons: Rifle, Grenade, and Grenade Launcher
Contact this candidate