Customer Service Sales

d **** Boardwalk?Atlantic City NJ ***** ? 609-***-****

?********@*****.***

Wendi Polinow

Professional Profile

Motivated and goal-oriented team leader with over 18 years' successful

experience in customer service, sales and marketing, significant

contributions to corporate goals for business growth and profits. Created,

implemented and worked with productive sales and marketing programs.

Supervised, trained and managed various teams.

Skills and Experience

Customer Service

. Serving customers and working at point of service to take and

fill coffee orders

. Supervising and training other baristas throughout the store

. Monitoring store needs and inventory needs

. Responding and resolving customer service concerns and issues

. Offering suggestions and ideas to questions from customers

Implementation/Project Management

. Responsible for coordination of projects from start-up to go-

live

. Developed project plans and conducted planned project meetings

accordingly.

. Able to troubleshoot and proactively resolve any issues

. Achieve the proposed go-live deadline date about 85% of the time

. Traveled onsite to client locations to assist with training and

go-live as required.

. Developed and updated current implementation processes to

further define more efficient and timely methods

. Created an implementation guide for clients

Software Training

. Developed a traning plan template as well as coordinated

individual project training plans

. Assisted with training videos as needed

. Experienced in different methods of training-including "train

the trainer", both remote via Go-To-Meeting or onsite

. Able to troubleshoot and proactively resolve any issues

. Achieve the proposed go-live deadline date about 85% of the time

. Traveled onsite to client locations to assist with training and

go-live as required.

Management

. Managed a group of up to 25 employees, including supervisors,

assisting with everyday assignments and helping them accomplish

long-term goals for their clients

. Managed, trained and developed supervisors

. Developed comprehensive "new employee" training program as well

as feedback system to monitor performance

Computer

. Microsoft Excel/Word/Project/Power Point

. CRM Programs- Tiger, Zoho

. Familiar with different software systems- able to aid developers

to create a customized system based on scope of project

Other Skills/Administrative

. Computer proficient in Word, Excel, Power Point

. Team player- both managing and being part of a team

. Excellent Customer Service- ability to communicate and work with

others

. Superior Work Ethic- will give 110% to any task I am given

. Training skills- patient and will adapt training style and

method according to trainees skill sets

. Organized with attention to detail

. Able to work independently with minimal supervision

Employment History

June 2014-Present- Various consulting EMR, working with Sales, Demos,

implementation and

Marketing efforts

Apr 2014- June 2014 Starbucks, Showboat Casino-Shift Supervisor-

Atlantic City NJ

Aug 2013-April 2014 Sales/Implementation-CONSULTING- DoxPodiatryEMR,

Phoenix Az

Aug 2012- Aug 2013: Business Analyst/Consultant- Streamline

Healthcare, Kalamazoo MI

Feb 2012-Aug 2012- Implementation Manager- Phymedica, Richmond VA

Feb 2010-Jan 2012: Implementation Specialist/Project Mgr-Medcomsys Inc,

Woodbridge NJ

May 2008- Feb 2010- Implementation, Training and Sales- Medlink

Ronkokoma NY

March 2003-Feb 2008- Implementation Mgr, Marketing, Training- Next

Gen Horsham PA

Feb 2001- Mar 2003 Quality Control and Training Manager- ACS,

Montgomeryville PA

Education

Temple University, Bachelor of Science,Business Administration

References

References available upon request.

Contact this candidate