Customer Service Medical Assistant
Resume:
Ashley N. Thomas
Opelika, Al 36804
**********@*****.***
Objective: To obtain a position that I can utilize the skills I have
learned, but also be able to learn as I progress.
Education:
Auburn High School- Diploma (2006)
Montgomery Job Corps Center- G.E.D. (2007)
Medical Assistant (2008) (certificate)
Business Tech (2008) (certificate)
Associate in Health care Administration/Medical Records (2015)
Responsibilities:
File paper work
Clean rooms after each visit
File records
Answer phones and make appointments
Assist doctors with x-rays and EKG's
Take vital signs
Able to use business skills while taking appointments
Maintain work flow by studying methods; implementing cost reductions; and
developing reporting procedures.
Resolves administrative problems by coordinating preparation of reports,
analyzing data, and identifying solutions.
Provide information by answering questions and requests.
Maintains supplies inventory by checking stock to determine inventory
level; anticipating needed supplies; placing and expediting orders for
supplies; verifying receipt of supplies.
Contributes to team effort by accomplishing related results as needed.
Work Experience
Sales Agent
Afni - Opelika, AL
June 2012 to July 2014
Responsibilities:
Resolved problems according to standardized procedures while maintaining
courteous manner.
Delivered quality customer service and developed relationships with
prospective customers.
Informed current and prospective customers of promotions and new or
upgraded products.
Quoted prices and encouraged customers to buy.
Explained product options, related charges and mandatory disclosures
clearly and concisely.
Used product information, client tools, scripting and rebuttals to overcome
resistance.
Office Assistant
Salem Nursing Home
January 2010 to June 2012
Responsibilities:
Perform clerical duties including filing and inventory
Communicate with customers in order to provide general information
Manage calendars and arrange appointments
Sort and distribute incoming mail
Operate office machinery such as copier and fax machine
Type and proofread outgoing correspondence
Perform additional general office duties such as assisting staff with their
specific work when required.
Cashier
Super Giant - Atlanta, GA
February 2008 to December 2009
Responsibilities:
Assist customers with checking out.
Keep area clean
Keep area stock with items.
Customer service agent with money order, check cashing, and paying bills.
Additional Information:
Admirable experience to develop key relationships and market products
within community organizations
Remarkable knowledge of sales procedures
Outstanding ability to convince customers to buy products
Ability to present information clearly and concisely
Profoundly ability to effectively and clearly communicate
Ability to handle emotionally escalated calls and situations that require
empathetic responses
Strong demonstrated ability to market and sell in multi-product environment
Excellent interpersonal skills including written, verbal and presentation
delivery
Ability to develop and maintain customer relationships
Strong computer skills and working knowledge of MS Office applications
Good interpersonal skills
Superb communication and customer services skills
Ability to work unsupervised
Contact this candidate