Customer Service Representative
Resume:
IRMA M GRAVES
**** * ******* ***, ************, IN. 46218
********@*****.***
CUSTOMER SERVICE PROFESSIONAL / References Furnished Upon Request
More than 15 years’ successful experience in customer service and support
•
Profile
with recognized strengths in account maintenance, problem solving and
trouble shooting, sales staff support.
1. Possess solid computer skills.
2. Excellent working knowledge using both Microsoft Excel, Microsoft
Word,
3. Ability to train, motivate, and customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service
Professional.”
5. Speak Spanish
6. Over 50 call per day
7. Supervisor for 3 years
Manual High School 1989
Education
MHS 2014 2015
Employment
Customer / Provider Services Representative
. Receive incoming phone calls
. Helping members with bills
. Helping member change providers
.Going over members benefits
. Provider calling on deny claims questions
. Provider eligibility questions
MDWISE 2007 2014
Customer Service Representative
1. Receive incoming phone calls
2. Processes Primary Medical Provider Changes
3. Quickly and effectively solve customer challenges.
4. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
5. Complete Special Projects As Needed
6. Schedule Transportation For Members
7. Reconcile Transportation venders Billing
8. Helping Providers With Claims
9. Subrogation Request From Law Office
Chase 1996 2006
1. Loans & Investments
2. Helping Members With Statements
3. Teller
4. Filling Statements and Checks
5. Receive Incoming Calls and Faxes From Members
6.
.
Contact this candidate