Customer Service Project

ANNE BROEDERDORF 815-***-**** • acpm8q@r.postjobfree.com • www.linkedin.com/in/ambroederdorf

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ANNE BROEDERDORF

**** ****** ***** • McHenry, IL 60050 • 815-***-**** • acpm8q@r.postjobfree.com •

www.linkedin.com/in/ambroederdorf

EXPERIENCED IT PROFESSIONAL

IT Applications Development Project Management Technology

Implementations

Accomplished information technology leader with comprehensive experience in developing and implementing

changes to mission critical information systems and delivering on roadmap projects and process improvement

initiatives. Proven ability to manage multiple projects with competing priorities and concurrent deadlines. Effectively

utilizes IT and project management tools to deliver high quality technical solutions within budget. Recognized for

consistently exceeding customer, company and leadership expectations. Able to perform roles of PM, BA Lead and

Test Lead simultaneously. Combines excellent technical qualifications with achievements in quality improvement

and project task management. Skilled in performing systems analysis, design, programming, integration testing and

implementation. Highly organized and strategic planner with the capacity to research, plan and implement complex,

cost effective technical projects with minimal impact on services resulting in key contributions to enhanced

productivity and profitability.

CORE COMPETENCIES

SDLC Software Development Documentation, Planning & Testing Tool & Environment Setup

Management

Cross-Functional Project Delivery Defect Resolution

Use Case Specifications

Business Process Analysis & Design Project Management

User Interface Specifications

Process Reengineering Team Leadership /Training

Test Plans. Scenarios, Scripts

TECHNICAL EXPERTISE INCLUDES

Technology Platforms: Mainframe, Client Server, WebSphere, Weblogic, Apache, ODI, Netezza and Windows

Languages: COBOL, PowerBuilder, Oracle, .Net, C++, XML, HTML and JAVA

Technology Tools: SQL/QMF, Platinum, IMS-Xpert, Data-Xpert, TSO/ISPF, MQ Series, Endevor, MVS/JCL,

Easytrieve Plus, PVCS, Serena Changeman, HP Quality Center, Data Stage and Message

Broker

Database Technologies: SQL Query, DB2/2, Oracle and IMS

Software: MS Project, MS Project Server, Daptiv, MS Office, MS SharePoint, WebFOCUS, Oracle

Report Builder, Access, Visio, Lync, Share Point, Yammer, Outlook and Lotus Notes

EXPERIENCE

NIELSEN, Schaumburg, IL Apr 2013 – Feb 2015

IT Senior Project Manager

Steer virtual, global, cross-functional teams and project manage system enhancement initiatives, devising strategic

planning based on project management processes and methodologies. Lead multiple, global projects including overseeing

budget management and planning and holding responsibility for overall coordination, status reporting and tracking.

Held financial and project management responsibilities for Global Nielsen Store Observation (NSO) data system

that included an $8M NSO yearly budget, NSO Projections project $2.5M cost and $21.6M revenue over 4 years.

ANNE BROEDERDORF 815-***-**** • acpm8q@r.postjobfree.com • www.linkedin.com/in/ambroederdorf

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Deliver subject matter expertise across a variety of areas including project management, project scoping, risk

management, resource allocation and strategic development and implementation.

Devised and implemented efficient tracking processes to ensure achievement of project milestones and to

facilitate effective adjustment if required to meet customer needs.

Implement procedures to ensure high standards of productivity, cost efficiency and quality, consistently

delivering projects within both agreed deadlines and budgets.

TRUSTMARK INSURANCE, Lake Forest, IL Mar 2004 – Oct 2012

IT Manager – Application Systems Development/Support

Delivered exemplary leadership, overseeing teams of up to 10 system analysts/programmers and associated project team

members, focusing on enhancing Voluntary Worksite Benefit Healthcare Division’s insurance policy writing and customer

service business. Directed all IT activities, New Business, Renewal, Policy Change, Billing, Claims, Admin systems and

development.

Planned and coordinated a variety of projects encompassing new products, operational initiatives and system

enhancements along with delivering SDLC to facilitate the achievement of growth objectives.

Document Management System 15k hrs/$1m cost

New Universal Life Product 27k hrs/$1.5m

Plan Code expansion 3.9k hrs/286k, 1 month early

New Policy Number Ranges 1.25k hrs/$85k, 1 week early

Spearheaded and implemented a number of enhancements and improvements that optimized cost efficiency and

productivity, achieving a reduction in production batch issues by 5% for 3 years in a row.

Worked collaboratively with corporate management teams to plan, test and validate changes to IT systems.

Built and nurtured positive and productive relations with internal and external stakeholders to ensure effective

project exemplary levels of project management and the on time delivery of high quality projects within time

frames.

KEMPER INSURANCE COMPANIES, Long Grove, IL Feb 1988 – Jun 2003

IT Manager – Application Systems Development/Support

Proficiently led teams of up to 20 business analysts and systems analysts/programmers in supporting Commercial and

Personal Property insurance policy writing and customer service business. Managed IT activities, including system

maintenance and integration of new products and systems.

Managed full SDLC, scoping requirements, scheduling development and tracking progress to ensure projects

completed on time and within budget.

Business Owners Policy Rating System, 6.5K hrs/$850,000

Agency Management System Interface, 7.5K hrs/$1.5M

Dot Com Interface, 1k hrs/$200,00

Improved workflow by 50% through astute management and implementation of enhanced processes and

procedures that addressed and resolved backlog items.

Built creative and inspired teams by engendering and encouraging innovative resolution and solution of issues.

EDUCATION & PROFESSIONAL DEVELOPMENT

Information Technology, McHenry County College, 1992

Project Management Professional (PMP)

Contact this candidate