Customer Service Project
Resume:
ANNE BROEDERDORF 815-***-**** • ***********@*******.*** • www.linkedin.com/in/ambroederdorf
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ANNE BROEDERDORF
**** ****** ***** • McHenry, IL 60050 • 815-***-**** • ***********@*******.*** •
www.linkedin.com/in/ambroederdorf
EXPERIENCED IT PROFESSIONAL
IT Applications Development Project Management Technology
Implementations
Accomplished information technology leader with comprehensive experience in developing and implementing
changes to mission critical information systems and delivering on roadmap projects and process improvement
initiatives. Proven ability to manage multiple projects with competing priorities and concurrent deadlines. Effectively
utilizes IT and project management tools to deliver high quality technical solutions within budget. Recognized for
consistently exceeding customer, company and leadership expectations. Able to perform roles of PM, BA Lead and
Test Lead simultaneously. Combines excellent technical qualifications with achievements in quality improvement
and project task management. Skilled in performing systems analysis, design, programming, integration testing and
implementation. Highly organized and strategic planner with the capacity to research, plan and implement complex,
cost effective technical projects with minimal impact on services resulting in key contributions to enhanced
productivity and profitability.
CORE COMPETENCIES
SDLC Software Development Documentation, Planning & Testing Tool & Environment Setup
Management
Cross-Functional Project Delivery Defect Resolution
Use Case Specifications
Business Process Analysis & Design Project Management
User Interface Specifications
Process Reengineering Team Leadership /Training
Test Plans. Scenarios, Scripts
TECHNICAL EXPERTISE INCLUDES
Technology Platforms: Mainframe, Client Server, WebSphere, Weblogic, Apache, ODI, Netezza and Windows
Languages: COBOL, PowerBuilder, Oracle, .Net, C++, XML, HTML and JAVA
Technology Tools: SQL/QMF, Platinum, IMS-Xpert, Data-Xpert, TSO/ISPF, MQ Series, Endevor, MVS/JCL,
Easytrieve Plus, PVCS, Serena Changeman, HP Quality Center, Data Stage and Message
Broker
Database Technologies: SQL Query, DB2/2, Oracle and IMS
Software: MS Project, MS Project Server, Daptiv, MS Office, MS SharePoint, WebFOCUS, Oracle
Report Builder, Access, Visio, Lync, Share Point, Yammer, Outlook and Lotus Notes
EXPERIENCE
NIELSEN, Schaumburg, IL Apr 2013 – Feb 2015
IT Senior Project Manager
Steer virtual, global, cross-functional teams and project manage system enhancement initiatives, devising strategic
planning based on project management processes and methodologies. Lead multiple, global projects including overseeing
budget management and planning and holding responsibility for overall coordination, status reporting and tracking.
Held financial and project management responsibilities for Global Nielsen Store Observation (NSO) data system
that included an $8M NSO yearly budget, NSO Projections project $2.5M cost and $21.6M revenue over 4 years.
ANNE BROEDERDORF 815-***-**** • ***********@*******.*** • www.linkedin.com/in/ambroederdorf
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Deliver subject matter expertise across a variety of areas including project management, project scoping, risk
management, resource allocation and strategic development and implementation.
Devised and implemented efficient tracking processes to ensure achievement of project milestones and to
facilitate effective adjustment if required to meet customer needs.
Implement procedures to ensure high standards of productivity, cost efficiency and quality, consistently
delivering projects within both agreed deadlines and budgets.
TRUSTMARK INSURANCE, Lake Forest, IL Mar 2004 – Oct 2012
IT Manager – Application Systems Development/Support
Delivered exemplary leadership, overseeing teams of up to 10 system analysts/programmers and associated project team
members, focusing on enhancing Voluntary Worksite Benefit Healthcare Division’s insurance policy writing and customer
service business. Directed all IT activities, New Business, Renewal, Policy Change, Billing, Claims, Admin systems and
development.
Planned and coordinated a variety of projects encompassing new products, operational initiatives and system
enhancements along with delivering SDLC to facilitate the achievement of growth objectives.
Document Management System 15k hrs/$1m cost
New Universal Life Product 27k hrs/$1.5m
Plan Code expansion 3.9k hrs/286k, 1 month early
New Policy Number Ranges 1.25k hrs/$85k, 1 week early
Spearheaded and implemented a number of enhancements and improvements that optimized cost efficiency and
productivity, achieving a reduction in production batch issues by 5% for 3 years in a row.
Worked collaboratively with corporate management teams to plan, test and validate changes to IT systems.
Built and nurtured positive and productive relations with internal and external stakeholders to ensure effective
project exemplary levels of project management and the on time delivery of high quality projects within time
frames.
KEMPER INSURANCE COMPANIES, Long Grove, IL Feb 1988 – Jun 2003
IT Manager – Application Systems Development/Support
Proficiently led teams of up to 20 business analysts and systems analysts/programmers in supporting Commercial and
Personal Property insurance policy writing and customer service business. Managed IT activities, including system
maintenance and integration of new products and systems.
Managed full SDLC, scoping requirements, scheduling development and tracking progress to ensure projects
completed on time and within budget.
Business Owners Policy Rating System, 6.5K hrs/$850,000
Agency Management System Interface, 7.5K hrs/$1.5M
Dot Com Interface, 1k hrs/$200,00
Improved workflow by 50% through astute management and implementation of enhanced processes and
procedures that addressed and resolved backlog items.
Built creative and inspired teams by engendering and encouraging innovative resolution and solution of issues.
EDUCATION & PROFESSIONAL DEVELOPMENT
Information Technology, McHenry County College, 1992
Project Management Professional (PMP)
Contact this candidate