Customer Service Engineering
Resume:
Corey A. Todd
Richmond, VA *****
*****.********@*****.***
OBJECTIVE : To obtain a long term career and commitment with an organization who is focus
d riven on technology, engineering and customer service while allowing me to learn, grow and
e xercise a high level of engineering knowledge developed during my educational and
p rofessional experiences.
EDUCATION
J SARGEANT REYNOLDS COMMUNITY COLLEGE - R ichmond, VA (May 2015 – Present)
A AS in Architecture and Certificate in Drafting and Design (AutoCAD)
OLD DOMINION UNIVERSITY – N orfolk, VA ( 2012)
Completion of Studies: Fundamental Engineering (FE) Prep Course
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VIRGINIA STATE UNIVERSITY – P etersburg, VA ( 2008-2012)
B achelors of Science, Mechanical Engineering Technology ( ABET Accredited)
• GPA: 3.182/4.0
• Graduate -Cum Laude May
2 012
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JOHN TYLER COMMUNITY COLLEGE – R ichmond, VA ( 2006-2008)
( Obtained Engineering prerequisites to transfer to VSU)
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MANCHESTER HIGH SCHOOL – M idlothian, VA ( 2002-2006)
H igh School Diploma (Architecture)
PROFILE
Excellent customer service skills
P roficient in Microsoft Office Suite, AutoCAD, E-Automate software
Utilize engineering ethics, problem solving techniques
Ability to plan,budget, design, oversee project(s)
Very developed written and verbal communicational skills
Strong detailed technical reports and presentations
Team builder, coach, trainable and self motivated
S trong physical strength and endurance
Winning attitude / Always optimistic
Strong Physical strength and endurance
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P ROFESSIONAL EXPERIENCE
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M ichael and son services R ichmond, VA (March 2014-Present)
Job Position: Customer Care Representative (CCR)
Worked successfully with a team
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o f 100+ Nationwide (via: Phone, email, person)
Answered phones and provided
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p rofessional customer service
Use MO.S.T (Mobile Software
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Technology to obtain and input information, schedule appointments for customer, and
c ommunicate through departments
Regularly attended company
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m eetings for updates and changes
Research/study/apply
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t erminology/solutions/common problems pertaining to Plumbing, Electrical and HVAC
Maintained a 42% booking stat /
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m ile stat Revenue accrued for company $35, 000 in one week (Top 3)
Trained new hires; in addition to,
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h elped organize scripts/guidelines and standard of procedures and gave professional input
t o make company better
Awards for improvement, work
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e thic and high booking percentages
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CarMax R ichmond, VA (Jan. 17 th -26 th, 2014 (Temp)
Job Position: Computer Installation
Worked successfully with a team
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o f 10-15 with a computer based project
Labeled and documented
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c omputer systems for each work station before relocation
Read floor plan layouts of new
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w ork stations to place each computer system
Remove/connect computer
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c omponents (monitor, towers, mouse, keyboard, VGA/CAT 5 cords, etc)
Disconnect/connect HP and Dell
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p roducts with Windows XP and Windows 7
Confirmed network connectivity
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a nd documented successful operation
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Cobb technologies Henrico, VA (Aug. 2013 – Dec.2013)
Job Position: Driver/Professional Installation
Interacted with 15+ clients on a
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w eekly bases
Provided professional customer
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s ervice to clients
Successfully worked with a team
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o f 30+ on a daily bases (owner, sales team.
Delivered over 50+ successful
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c opiers with proper installations
Gained knowledge of
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f unctionality of various copiers and their components (Canon, Konica Minolta, Kyocera,
Muratec, Oce and Kip)
Uninstalled Xerox copiers from
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c lients business
3
Gained proficient knowledge in
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n etwork technology (IP Address, Subnet, Gateway) and testing (copy, print, scan)
Achieved numerous documented
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r eports of excellent service, as well as customer service, from Cobb sales reps and clients
Handled merchandise with
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e xtreme care upon transporting, through company vehicle, to client's location
Traveled 90% of time from VA
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B each to Harrisonburg/Roanoake
Drove a forklift truck (gas powered) to stock inventory
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Sam’s Club M idlothian, VA ( Nov. 2012 – Aug. 2013)
Job Position: Electronic Associate
Interacted with 100+ customers
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a nd their families daily
Worked with a team of 7 electronic associates and jointly working with 40+
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a ssociates of various departments in the store to ensure customer is satisfied
Provided detailed knowledge about new & existing products
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Achieved numerous reports of
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e xcellent service from customers/associates
Sold, on average 20+ electronic
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p roducts weekly
Conducted monthly presentations
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t o management/employees regarding various events, promotions, deals and important
i nformation
Completed bi-monthly field training courses
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Strategically planned, organized and securely assembled products displays for customer
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v iewing.
Drove a forklift truck (Electric powered) to stock inventory
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Virginia state university Petersburg, VA ( Aug. 2008-May 2012)
Position: Full Time Student
Senior Project: SAE Formula Car Chassis (TEAM LEAD)
Mission: Plan, organize and implement acquired engineering knowledge and design a SAE
F ormula Car chassis and run test, using Solid-Works and AutoCAD, to test specific variables, as
r equired by the rules and requirements provided by the Society of Automotive Engineers (SAE)
o rganization.
Researched SAE standard
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r equirements/specifications to implement in chassis design
Team Lead, of a group of 8, met with members weekly to discuss designs, research and
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e xchange ideas. Delegated assignments and scheduled meetings
Presented a probable budget to
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o ur professor (Material needed for a prototype)
Assisted in design chassis using
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A utoCad/SolidWorks
Used engineering based
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c alculations to double check precise measurements for chassis
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Reviewed safety requirements
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Led the Technical Presentation to
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t he Board of Engineers and Professors
Supervised
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Assisted in developing test
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p arameters, test, analyze and document the results.
Consulted /Collaborated with
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p roject engineers and, select materials required for designs, time schedules and major
d esign considerations/alterations toward completion of new models .
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