Customer Service Representative
Resume:
Enrique Escalera
Bay Shore, NY 11706
************@*****.***
Objective
Seeking an opportunity to use and enhance my client relation/call center and management
skills.
Qualifications
Strong attention to detail for all types of products and equipment.
Over 10 years experience in call center and customer service environment.
Excellent management, verbal and documentation skills.
Experience
Self Employed Interoperations & Documentation 2012-Current
Assisting individuals with interoperating English/Spanish
Assisting & accompany individuals completing of documentation for
various agencies. (DMV/DSS/Medical Insurance/MD and other)
Volunteer at local community outreach center. Interoperating, in-taking,
shelving and distributing food.
SANDATA Technologies 2003-2012
Management – Managed an ACD call center composed of 7 to 10 representatives, reviewed
operational procedure assuring that work load is performed in a timely and efficient manner,
review personnel skills and performance.
Implementation – Responsible for setting up data base configurations for new accounts on
various software products
Training – Trained new users on software products at customer sites, conducted in-house
seminars keeping existing customers up to date on enhancement to current products, as well as
introducing products to new customers.
Preferred Network Incorporated 2001-2003
Management – Oversaw staff of ten customer service representatives using ACD system, cross
trained and assigned employees ensuring all areas of department are adequately covered
Reporting – Run and distribute various reports using online databases as well as in-house
software tracking personnel activities, and sales
Customer Service Representative – Screening and troubleshooting phone calls via an ACD
phone system that required a 100 calls a day quota; upselling various technology products
Barist Elevator Company Inc. 2000-2001
Customer Service Representative – Screening and troubleshooting customer’s phone calls,
using various software applications, created databases, forms and reports automating work load
Dispatching – Assuring timely and efficient dispatching of field technician
Bilingual/Skills English/Spanish; MS Word, Excel
References Available upon request
Contact this candidate