business analyst.

Andre R. Jackson

PO Box ***** Phone: 512-***-****

Austin, TX 78761 Email: ***********@*****.***

Experienced Administrative Professional

A seasoned business professional credited with providing expert-level

internal and external customer service, experienced in marketing, and

business development, and administrative assistance. Strong background in

both health care and the legal system. Highly accomplished in meticulous

research and clerical proficiency.

Areas of Expertise

[pic]

Compliance inspections First Point of Contact Legal Language

Research and Investigation Data Management Customer Service

Report Preparation Verbal and Written Confidentiality

Communication

Professional Experience

[pic]

Health and Human Services, Austin TX 2013 - Present

Texas Works Advisor II

. Determine client financial eligibility for benefits, processes changes to

client status, overpayments, and adjusts or restores benefits, including

documentation of case records using automated equipment to form a record

for each client.

. Communicate on an intermediate level with internal and external customers

to provide, exchange, or verify information, answer inquiries, address

issues, and successfully resolve problems or complaints.

Texas Funeral Service Commissions, Austin TX 2008 - 2012

Department Manager (2006 - 2008)

. Conducted inspections for compliance with Texas codes, standards, and

laws, including researching and investigating the causes of violations at

funeral homes throughout the State of Texas, giving technical assistance

and making recommendations on violations that were issued and conducting

follow-up inspections.

. Inspected permits, licenses, applications, and records to ensure

compliance with funeral home licensing requirements, collected inspection

fees and conducted licensing examinations.

. Appeared at administrative hearings or testify before courts of

jurisdiction.

Travis County Constable Precinct #5 Office, Austin, TX 2003 - 2008

Court Clerk

. Conducted research on persons wanted for service of court documents using

multiple public & commercial databases, the internet, asset records,

civil court records, phone and geographic directories.

. Checked the validity of processed citations, Writs, Capiases, warrants,

and other court documents, entered, updated and retrieved information on

all legal documents and orders pertaining to cases that needed to be

served.

. Served as the liaison between the Constable's office and the plaintiffs,

court personnel, attorneys, Attorney General's Office, Texas Department

of Family & Protective Services and other interested parties regarding

the status of service.

Brown McCarroll LLP, Austin, TX 2001 - 2002

National Account Sales Representative

. Provided complex, technical clerical support for staff; typed and filed

legal documents.

. Answered, screened, and routed telephone calls, greeted clients,

scheduled appointments, pulled files for court, made travel arrangements,

maintained law library.

. Prepared client intake summaries, letter, and memorandums. Maintained

effective document, file and record retrieval system.

Education & Training

[pic]

Master of Business, Emphasis in Finance, Ashford University, Clinton, IA

2014- Present

Bachelor of Business Administration, Ashford University, Clinton, IA

Contact this candidate