Sales Marketing

Oumnia CASTET AGZOUR

Nationality : French

Under husband visa

Emirates ID

Emirates driving license

Al Maha Tower B,

Al Barsha - Dubai

T l : +971-*****-****

Email : ************@*******.**

SALES/MARKETING POSITION

SKILLS

COMMERCIAL

Prospection phone/ face to face

Management of client's portofolio

Developement of dashboard

MARKETING /COMMUNIATION

E-marketing : creation,of e-mailing campaigns, ORM

Strategy marketing : mix marketing, benchmarking

creation of tools sales force,

SOFTWARE

MS office, Outlook, Sage, Oracle

LANGUAGES

French (native), English (fluent), Arabic (notions)

JOB EXPERIENCES

October 2013 - June 2014

Marketing/ Quality assistant, in charge of improving the customer care

Asos, number one of shopping online, Belfast (Irlande)

. Provide expertise to customers

. Creation of support e-mails for call center agents

. Improve quality services through training

. Interaction on social media : promotion, new products, online reputation

management (facebook, Twitter, google+, Instagram, Pinterest...

April to September 2013

Sales, responsible for the sale of services

Kent, Groupe Agora, SSII in IT, Paris (France)

. Create and Develop a portfolio of major accounts, customers SMEs, and

SMIs

. Managing the entire process of selling ITservices

. Commercial and contractual negotiation

. After sales follow up / Account management

January to March 2013

AG COM, communication agency, Paris (France)

. Prospection

. Negotiating branding contents

. Ensure the development of sales and customer loyalty

. Collaboration with external service providers for the closure of the

magazine

Sales, in charge of selling magazine advertising space

July to August 2012

Manager, coaching 100 hosts during the Olympic Games at the Club France

Kreate, Event agency, London (UK)

Ensure the smooth running of the operation on the site

. Management: manage the position taken / behavior onsite / debriefing

. Organization: to ensure the flow of information with host

. Priviliged clients contact

. Organization of interviews with athletes and TV channels (the team BFM

..)

January to June 2012

Betclic, Gambling on the Internet, London

. Benchmarking of competitor

. Creation of e-mailing to potential gamblers enrolled in Europe

Marketing assistant, in charge to analyse the competitors

2008 - 2010

Tite-Live, software provider, Paris

Providing sales tracking and customer management

. Commercial and technical studies of client requests

. Administrative and Business Records Management

. Design specifications, order tracking and response planning

. Permanent interface between the internal and external services

. Completion of monthly indicators (margins, sales)

. Quarterly presentation on power point of the overall turnover

. Operational Marketing (e-mailing promotional offers, update CRM)

Business developpement Assistant, in charge to care of the commercial

department

2007 - 2008

Sales manager, Implement a marketing and sales company policy

Casa Del Fox, Restaurant, Paris

. Study commercial customer requests

. Prospecting new customers with an existing file, follow customer

. Negotiation commercial benefits for BtoB or BtoC customers

. Market research (study of competition, targeting, pricing and

communication)

. Collaboration with a webmaster on the content of the presentation of the

website

. Direct Marketing: Promoting campaingn, e-mailing of the services offered

EDUCATION

2015

DIGITAL MARKETING TRAINING ONLINE, SHOWACADEMY

Email marketing, SEO, PPC, Affilation, design web, web analytics, social

media

2008 - 2010

MASTERS IN MARKETING AND SALES PERFORMANCE at IDRAC

(High School of Business and Management) PARIS

2006 - 2008

BTS (GCSE) NEGOCIATION CUSTOMER AND RELATIONSHIP,

High School CPEA at Paris

HOBBIES

SPORTS ACTIVITIES :

. Gymnastics club for 10 years (regional championship)

. Gymnastics Coach of a group of girls aged 9 to 13 years for 3 years

(county championship)

. Italy, Spain, Morocco, Tunisia, Crete, Turkey, Dominican Republic,

England,

Belgium, Germany, United Arab Emirates, Oman

TRAVEL :

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