Customer Service Representative
Resume:
Curriculum Vitae
Name Shahnawaz Mansoori
Address: *,******* *****,******** *********,tw3 3px
Mobile: 079********
Nationality: Indian
Email ; ************@*****.***
Professional Profile:
As I am self motivated, well disciplined, highly qualified, diverse work
force, excellent communication skills, grasp things faster,
Good listener, Good problem solving, Think positive at work,working hard,honestly and sincerely in my daily job duties assigned to me at all the
time.
Work Experience:
Previous worked : MORRISONS LTD .(U.K) (Oct 2011 to Sep-2013)
Designation : Checkout staff/ (Customer service department)
Job Description : 1)Meeting and greeting the customers in a friendly way at
all the time.
2)Helping the customers in a good manner at
all the time.
3)Solving the customers queries, issues and
problems in a good manner at all the time.
4)Serving the customers in a good manner by
the right standard of the company.
5)Good communication skills, good body
language and good listening skills at all the time.
6)Making a good relationship with the
customers at all the time.
7)Ability to understand the customer needs at
all the time.
8)Giving the right products and services to
the customers at all the time.
9)Giving 100% customer satisfaction with the
service at all the time.
10)Good team player in the multi cultural
environment at all the time.
11)High standard of customer service at all
the time.
12)Make sure that each and every customers are
happy with the service and having a good shopping
experience at all the time.
13)Strong cash handling experience at all the
time.
14)Charge the right amount for the products
and services which the customers are
buying and give the right change back to
the customers in a good manner at all the time.
15)Keep the good work at all the time for the
company.
Company Name : REAL TRADE LTD. (U.K)
Designation Customer service representative.
Duration 15/03/2011 to 30/07/2011.
Job 1 )Meeting and greeting the customers at all the times
Description .2)Handling the customer queries, issues and problems in a
friendly way.
3 )Good communication skills.
4) Good body language.
5 )Good team work.
6) Ability to understand the customer needs.
7) Giving the right and correct information about the
products and services.
8) Following the proper standard of the company at all the
time.
9) Keep the good work at all the time.
10)Respect my seniors and managers at all the time.
11)Working hard and honestly in my daily job duties assigned
to me.
12)Think positive at work.
Company Name CINEWORLD LTD. (U.K)
Designation Multi functional staff.
Duration 16/08/2009 to 14/03/2011.
Job 1)Worked in the busy customer service environment.
Description 2)Meeting and greeting the customers in a friendly way.
3)Working as a part of team within the staff.
4)Ability to understand the customer needs.
5)Giving a high standard of customer service at all the
time.
6)Solving the queries and complaints of the customers in a
friendly way.
7)Learning new things quickly.
8)Following the proper rules and regulations of the company.
9)Working hard and honestly in my daily job duties assigned
to me.
10)Keep the good work at all the time for the company.
11)Be active at work at all the time.
12)Good time keeper.
Company Name BLACKJACK PROMOTIONS LTD. (U.K)
Designation Customer service representative.
Duration 25/03/2008 to 30/07/2009.
Job 1)Worked for baa as a customer service representative in the
Description busy airport environment.
2)Identifying the customer needs and presenting appropriate
company product and service offerings.
3)Demonstrated ability to gain trust and provide exceptional
follow up and leading to increased repeat and referral
business.
4)Tracking record of assisting in the design and
implementation of reporting procedures that reduce labor
costs and improve customer satisfaction ratings
5)Resolving escalated customer services issues.
6)Ability to work under pressure.
7)Excellent customer service at all the time.
8)Think positive at work at all the time.
9)Good listener.
10)Following the proper rules and regulations of the company
at all the time.
11)Self motivated.
12)Well organized and disciplined.
Company Name BAKERS OVEN LTD. (U.K)
Designation Assistant manager.
Duration 01/11/2007 to 24/03/2008
Job 1)Worked for the busiest restaurant in u.k.
Description 2)Managing the process of work flow.
3)Training the new staff.
4)Stocking the products and services.
5)Ordering the products and services.
6)Inventory the products and services.
7)Cash handling.
8)Approves and administers appropriate disciplinary action
to get the work done in accordance with the company
guidelines.
9)Achieves and maintains a high level of customer service by
ensuring that services standards are high and customer
issues are quickly and efficiently resolved if any.
10)Achieves and maintains a high level of associate
engagement through effective leadership.
11)Doing the job right and correctly at all the time.
12)Keep the company standard at all the time.
Company Name K.E.C INTERNATIONAL LTD. (INDIA)
Designation Customer service representative.
Duration 1/05/2004 to 30/08/2007.
Job 1)Worked in the busy customer service environment face to
Description face.
2)Good customer service at all the time.
3)Giving the information to the customers about the offers
and package.
4)Handling the customer reservation formalities.
5)Guiding the customer about the best offers suitable to
their budget.
6)Increasing business limitation by making satisfactory and
long term relationship by using the tactics of customer
service profile.
7)Good selling skills.
8)Good product knowledge.
9)Good team work.
10)Working hard and honestly in my daily job duties assigned
to me.
Company Name MCDONALDS LTD (INDIA)
Designation Host.
Duration 01/01/1998 to 31/12/2002
Job 1)Worked for the busiest fast restaurant .
Description 2)Meeting and greeting the customers at all the time.
3)Good team work.
4)Solving the queries,problems in a good manner.
5)Giving a high standard of customer service at all the
time.
6)Giving excellent customer service at all the time.
7)Good way of talking.
8)Working in the multi cultural environment.
9)Making the working environment a better work place.
10)Giving the customer a warm and friendly service at all
the time.
11)Handling the customer queries, problems in a professional
manner.
12)Think positive at work.
Company Name M.J.K LIBRARY. (INDIA)
Designation Librarian
Duration 1/01/1996 to 31/12/1997.
Job 1)Working in the busy student environment.
Description 2)Meeting and greeting the students at all the time.
3)Giving the information about the products and services in
a good manner.
4)Cash handling.
5)Working on till.
6)Working in the busy office environment.
7)Helping the student in a good manner.
8)Good communication skills.
9)Good body language.
10)Good time keeper.
11)Good team player.
12)Good selling skills.
Educational Qualifications:1)Successfully completed Bachelor of Arts with
Economics in the year 2004.
2)Successfully completed Post
Graduation Diploma in Business Administration from
Westminister College in
the year 2008.
Skills Well versed with the Computers & Software like Microsoft word,
excel and power point and also worked with many Client Centric Software,
Comfortable to work with different kind of operating systems and
Application Software.
Hobbies / Interests
Travel places,Enjoying social life with my family and friends. Watching
films, reading book, cooking.
References :
1) NAME : MR UMAIR SHAHID. (CINEWROLD LTD) TEL : 020********
2) NAME : MR SAQIB KABEER. (REAL TRADE LTD ) TEL : 020********.
Available on request
Current Job : Customer Service Representative for BHRC ltd at london
heathrow airport.
Job duties : 1)Meeting and greeting the customers in a good manner at all
the time.
2)Helping the customers in a friendly way at all the
time.
3)Solving the customers queries,issues and problems in
a good manner.
4)Excellent customer service skills,good body
language,good communication
Skills.
5)Giving 100% customer satisfaction with the service
at all the time.
6)Giving the right information about the products and
services at all the time by the right
Company standard.
Contact this candidate