Customer Service Manager

Karanjit Singh Sidhu [pic]

Takshshila Apartments,

Indraprastha Extension,

Delhi

E-Mail: **********@*****.***

Contact No: 931*******

OBJECTIVE

To attain utmost success in life.

PROFESSIONAL TRAITS

A multi skilled, team player possessing a wealth of multi disciplinary

experience including operational, transportation, Logistics,

administration, stores, customer services and supervisory abilities. Well

accustomed to working under pressure and tight schedules. Strong leadership

and team building skills. Excellent commercial approach to problem solving.

Now looking for a position with a similar role that offers career

progression.

Summary

Having around 13+ years of functional experience in the field of

Warehousing, Transportation and Logistics Management and great exposure in

the areas of Logistics Management System & Distribution.

Worked with Senior most persons in DJB, dealing and Laisioning with Govt

Agency.

Taking Care of ICD's Operations which includes Transportation, Import and

Export containers.

Handles Mc Donald's, Cadburys, Nestle, Britannia, Ferrero Rocher, Mars,

Mother Dairy, Danone, Dominos Pizza, Yum Restaurants (KFC), Haldiram

Restaurants and Subway Logistics Operations.

Taken care of other valued customers like Dominos, papa johns, Yakult,

Fresh Rush etc.

Taken care of complete operations of EASYDAY (Bharti Wallmart) from Banur

(Chandigarh)

Handles 50,000 Square feet area ware house

Distributing 130+ Stores (Mc Donald's & Subway) across North & East India.

Work Experience

Worked as an Manager Operations - DJB Water Supply Project in M/s City Life

Line Pvt Ltd., From 15th Oct-2012 till 31st March 2015..

City Life Line provides comprehensive services to DJB through stainless

steel water tankers (having 250 tankers) as well as metro waste services,

company is also having 400 + cluster buses along with transport business.

Responsibilities

As a Manager, I am responsible for all the Operational activities

at Distribution Centre right alone with Fleet Management, All the

operations related to vehicles and maintenance, billing & collection, by

heading the team of 50 employees. (Asst. Manager, Executives, Officers,

Supervisors and the Administrative staff).

Competency:

Dedicated fleet of 250+ water tankers

Performs assigned number of trips on daily basis as per DJB

Maximum number of tankers provided by our company only.

Logistics

Handling the complete Logistics and Distribution Operations from all the

DJB water filling stations.

Fleet Management ( Taking care of about 250 vehicles-tankers (1613 and

1109)

Optimum utilization of the vehicles.

Repairing and Maintenance of Vehicles.

Driver control and route planning.

MIS, Report and way forwards.

Scope of Work - Implemented by us at (M/s City Life Line) for DJB

Undertaking periodical maintenance and servicing, ensuring the insurance

coverage, complying with emission norms.

Taking adequate care of various Information Technology devices that will be

mounted on the vehicles by the System Integrator appointed by DJB

separately without Tampering and ensuring their safety and security

Filling in the tankers with water at DJB filling stations and delivering

the same as per schedule without any water pilferage or leakage or

diversion of routes. The vehicles will be monitored continuously by DJB

through its Central Control Station and automatic vehicle tracking and

location systems.

Installation of display boards at various destination points informing the

water supply schedule. The size of the display boards must be 3'x4' with

character sizes large enough for easy reading. Necessary permissions for

mounting these display boards must be obtained from concerned authorities.

Making arrangements for overnight parking of water tankers with the

approval of DJB at DJB premise within an average dead distance of 5 KM.

Performance of the tankers and the Drivers will be monitored through

Intelligent Transport system components to ensure adherence to service

level compliance requirements.

Attendance of all Drivers is based on biometric Smart Card based attendance

monitoring system.

Submitting periodical bills for periodical payments by DJB subject to

satisfactory services being provided.

Undertaking additional trips as required by DJB from time to time.

2) Worked as a Regional Manager Operation with M/s Coldex Ltd. a company

into Cold Chain Logistics. Currently we have a fleet of 500+ reefer

vehicles engaged in Primary & Secondary distribution of products which

require controlled temperature. We are operating in three categories,

Frozen, Chilled & Ambient.

From April 11th-2011 to Sept 30th -2012.

Our customer list include Cadburys, Nestle, Britannia, Ferrero Rocher,

Mars,Gandour Chocolates, Lindt Chocolates, Amul Ice Cream, Kwality Walls,

Mother Dairy, Danone, Dominos Pizza, Yum Restaurants (KFC), Haldiram

Restaurants, Shriram Distribution Company, Novartis & Bharat Biotec etc..

Inbound:

Coordinate with Inventory Department

Check the Inbound Documentation

Check Vehicle QIP as per Mc Donald's SOP

Off loading

Logistics:

Handling the complete Logistics and Distribution Operations of McDonalds

Restaurants.

Fleet Management ( Taking care of about 150 vehicles-3516,2515,1613,1109,

407,207 and trailer)

Handling complete Receival, Inspection, Storage and Documentation of the

shipments.

Ensuring upon QIP (Quality Insurance Program) on receival of every

shipment.

Optimum utilization of the warehouse and vehicles.

Management of inbound and outbound logistics.

Scheduling vehicle routes to all McDonalds Restaurants and ensuring that

the restaurants are never out of stock.

Constantly review the routing and mode of transport to various destinations

to minimize the freight.

Supervising FIFO control and use by date control.

Ensure that proper stacking, housekeeping & pest control procedures are

followed in Warehouses.

Reports Handling:

Vehicle average tracking report.

Drivers store delivery report i.e. driver trip report.

Freight Report for outbound & inbound.

Vehicle schedule for monthly inbound deliveries.

Vehicle Maintenance/ Expenses report.

Warehouse arrangement as per FEFO

Warehouse arrangement as per designated other items

Updating Warehouse documentation

Make sure that system should run on FEFO

Ensure QIP should be done to all the Products

Picking should be done as per Pick order and in stipulated time

Stock reconciliation

Distribution:

Products loaded as per Invoice

Check Vehicle QIP as per Mc Donald's protocol

Clear Delivery

On time delivery

Customer Service:

Coordinate with Customer Service Department

Handling Customer Complaints

Make sure that there is no Stock outs

Reports:

Pallet Report

Inbound Discrepancy

Transportation Report

On time Delivery Report

K.P.I Report

O.T. Report

3) Worked as an Regional Manager - Logistics with M/s.Radhakrishna Foodland

Pvt. Ltd. Noida, from Nov 12th 2009 to 31th March-2011

M/s Radhakrishna Foodland Ltd., division of Radhakrishna group of

Mumbai interests in Distribution, inbound and outbound logistics,

warehousing for Mc Donald's India Pvt. Ltd. McDonalds Fast Food

Chain, onshore and offshore catering and supplies, institutional supplies

and catering, retail supermarkets.

Food Safety Management:

Awareness the team about the Food Safety Policies

All the process should be done as per ISO 22K and DQMP

Ensure hygiene practices should carried out entire DC

Supervision of Pest Control Management

Training & development:

Conducted Training Needs, Identification exercise.

Consolidation of Organizational Training Needs and formulation of Training

Calendar

Organizing the Training programs as per schedule.

Post Training Feedback and corrective actions.

Manpower Management:

Handling grievances, issues etc. and collecting feedback through face-to-

face meetings.

Warehouse Roster & Shift Planning

Optimizing Usage of resources like manpower & vehicle.

Coordinating with HR for recreational events like Picnics, Birthday

celebrations, Anniversary celebrations, Fashion Shows, Quizzes, TT

Tournaments, Cricket matches, Family Get Together etc.

Formulation of JD & KRAs

Conducting Appraisals to one to one session along with HR

Achievements

Successfully handling ISO 22K procedures at D.C

Working as per DQMP Standards

99% Clear Delivery to Mc Donald's Stores

Cut down the cost of Contract Manpower by 20%

4) Worked with Prakash Air Freight P Ltd. (PAFEX), fully owned By FedEx

Express as Branch Manager Heading Three Branches (Okhla, Munirka &

Connaught Place) and one Counter (Sant Nagar).

Location :( From 10th Jul 2005 to 7th Nov 2009)

Job Profile

Complete responsibility of the Service Centers assigned to me.

Providing Logistics supports to our clients and maintaining data.

Fleets Management (i.e. TATA407,Canter,Carry Vans,Champion,& TATA Ace.)

Maintaining Branch A/c's, day to day expenses, vouchers, payments to

vendor.

Keen observation on the activities like tracking shipments, Monitoring

Vehicles, Meter reading, Fuel expenses, Challans, road permits etc.

Management of all day-to-day operation associated with the services center.

Keen observation on the activities of the courier boys.

Successfully handling the team of about 60 persons.

Managing complete Inbound & Outbound load.

Maintaining day to day Accounts, MIS, Database, log book, cash book and

Records.

Frequent visits to the New Customer and Existing Account Holders.

Keen observation on the delivery and pickup details.

Putting continues efforts for achieving company desired target.

5) Worked with DHL Express India Pvt Ltd as Ops. Executive at Okhla and

Green Park Office (From 10th Feb 2001 to 25th June 2005)

Job Profile

Handling the Inbound & Outbound shipments.

Scanning & manifesting the shipments.

Managing cash & cheque details.

Booking of Wholesalers shipments

Sending Daily Cash Collection Report (DCR).

EDUCATIONAL QUALIFICATION

Bachelor of commerce from Delhi University in the year 2000.

PROFESSIONAL QUALIFICATION

Higher Diploma in software Engineering from Aptech Computer Education

(Excellent Grade, Duration: Two Year -

Diploma in Web Designing from National Institute of Computer

Education.

(Excellent Grade, Duration: One Year)

COMPUTER KNOWLEDGE

Operating Systems like Win 95', 98', 2000, NT, XP, Ms-office and

various web designing tools. DTP Packages, various programming languages

like oracle and FoxPro. Strong Internet skills.

PERSONAL INFORMATION

Father's Name : Mr. B.S.Sidhu

Date of Birth : 18th September 1978

Marital Status : Married

Language Proficiency : Punjabi, Hindi & English

Personality Traits : Honest & Determined

Location : Delhi/ NCR

(Karanjit Singh Sidhu)

Contact this candidate