Telemarketing at Home

IAN S. BANWELL

714-***-**** **********@*******.***

MARKETING and CUSTOMER SERVICE

Product Marketing & Customer Service Mid- Level

Over 17 years' experience driving strategic growth and product visibility

for leading nonprofit, corporate, financial and insurance organizations.

Highly competitive, passionate, persuasive and articulate, able to achieve

results others thought unrealistic. Experienced in marketing, customer

service, dispatcher, professional driving, office, warehouse, and private

club operations.

Demonstrated success record in:

Branding, managing and positioning product lines.

Distilling value, overcoming objections and securing hard to

close deals.

Experienced with both retail and direct sales strategies and

tactics for customer service.

Former Halliburton division Dyna-Drill, Inc. employee and

promoted two times at respectively, FHP Major HMO, and Senior Support

Rep position at wholesale lender.

Motivating staff to peak performance level at one supervision

warehouse position.

Proven record of initiative and success in driving and

dispatching, C-level relationship development, writing, and great

customer service within small club environments and restaurant work.

CORE COMPETENCIES

Strategic market positioning Supervision

CA Real Estate Agency

Market Research Customer

Service Excellence Certification

Prospecting/ Client Cultivation CA Real estate

Ethics Office / Warehouse

HIGHLIGHTED CAREER ACHIEVEMENTS

Goodwill Generation - Within two years, generated nearly seven

referrals from customers

Account Development - Demonstrated number one team levels for

FHP health maintenance organization in sales and generated best team

accuracy figures.

Service Satisfaction - As a Dispatcher for reprographics firm,

increased on time deliveries by an unprecedented 20% within one year.

Effective Marketing - Increased mortgage, insurance and

individual health, women's and lawyer's referral services to top

fiscal levels.

PROFESSIONAL EXPERIENCE

Mortgage and Marketing Firms Orange County and Riverside County,

California 1992 -

Account Executive

All Lenders Real estate and Mortgage Temecula, California

1991

Quickly accelerated through the ranks based on proven campaign management,

sales-team leadership, strategic planning and; new, market development

skills.

BALBOA BAY CLUB Service par

Excellence

1990

Corporate Phone Marketing

Senior Loan Support

Representative

1985-1989

Promoted to account team leader.

Data Bank assembly, Applications, Sales of Wholesale Loans 1 -

40

Senior Pan Support

Representative

1978-1984

Measure clarity, sales ability, calls per hour, numbers of

sales to Tempe and other Arizona areas-

Account Dispatcher and Radio Car

Driver

1977

Avco Corporation Credit Card Verification Call Center

1975-1976

NAUGLES, INC. Full Time Cook and Confectionary

EDUCATION

Masters in Management [Study Towards] MA Trenton, NJ 2011 -

Bachelor of Liberal Arts Thomas Edison State College Trenton, NJ 2010

Associate of Arts in Telecommunications, Fountain Valley, CA 1984

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