Customer Service Administrative Assistant

Rebekah G. McMahon

* ******* *****, ***. ***, Derry, NH 03038 ● 603-***-**** ● **********@*******.***

HIGHLY ORGANIZED ADMINISTRATIVE ASSISTANT

SUMMARY OF QUALIFICATIONS

5+ years of administrative support to multiple department Spanish speaking & writing skills

heads Proactive in recognizing potential problems and

Successfully handle simultaneous projects, stressful formulating solutions

situations & demanding deadlines Trustworthy & reliable with confidential information

Comfortable working individually or as part of a team Type 50 wpm

Attentive to detail and good organizational skills

A quick learner, adaptable to change with positive attitude

PROFESSIONAL SKILLS

Office Support

Proficient in data entry, spreadsheets, reports, word Create, publish manuals, correspondence, and marketing

processing materials

Adept at filing on server or hard copy Maintain office equipment, place service requests for

Order supplies for office equipment

Skillful at editing and proofing

Supervise volunteers

Customer Service

Reception duties answer and screen calls Order warranty replacement parts within deadline

Fill requests for supplies and services within timeframe

Project Management

Participated in 4-person task force to rework the Service Team Manual. Year-long project of editing, proofing; finalized with

graphics, printed for distribution.

Assisted task force to evaluate insurance needs for staff, interview prospects and appoint a new provider.

Plan and carry out annual meeting preparations for Regional Services, interfacing with all departments, ordering supplies,

printing handouts, data entry, registration databases, reports, food ordering, arrange childcare.

WORK EXPERIENCE

Intertech Corporation, Atkinson, NH Export Administrator 3/07 – 03/09

Assist Vice President of mining division with export to former Soviet countries. Prepare export documents for shipments, packing

lists, invoices, markings; obtain insurance for shipments. Research contracts and place purchase orders with supervision. Contact

overseas sales personnel regarding movement of cargo, status of purchases orders.

Girl Scouts of Swift Water Council, Bedford, NH Administrative Assistant 9/99-11/06

Support to 5 out based offices in NH and VT as well as Regional Services and Adult Training Departments. Customer service to

volunteers and staff members. Create posters for recruiting purposes using MS Publisher. Create databases and reports to

monitor the status of registrations for events. Took monthly meeting minutes and published electronically to department

members.

COMPUTER SKILLS

Microsoft Office 2007 Word 2007, Excel 2007, Access, Publisher, PowerPoint

EDUCATION

Blended Solutions Technical Institute, Manchester, NH; July – Sept, 2009

Certifiable studies in Microsoft Office Suite 2007: Word 2007 and Excel 2007

Proficient in Microsoft Office Access 2007, Publisher; Knowledge of PowerPoint and QuickBooks

Southern CT State University, New Haven, CT 3.15/ 4.00 GPA; BS in Spanish Secondary Education

KEY WORDS: Administrative Assistant, MS Office, MS Word, MS Access, MS Excel, Proofreader, Research, 50 wpm, word

processing

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