Customer Service Representative

Objective

Customer Service Representative

Experience

Hennes & Mauritz (h&m USA) March 2008 Present

Visual, window and display artist. Responsible for visual presentation of sales floor by coaching and working with

merchandisers. Maintaining high standards of visual proposition through the use of new lines and materials to

continuously update the look of the store. Coordinating store display in line with brand guidelines and strategy.

Responsible for window installations and mannequin styling as well as marketing set up, presentation and update

according to current campaign. Prove direct sales & customer service.

Telstra Communication (Sydney, Australia) December 2006 January 2008

Providing exceptional customer service to clients including handling general first point of contact enquiries via

phone, email and distribution of faxes. Usage of internal systems to manage account information, place orders and

ensure all support requests are logged, accurate, updated and completed. Listen, understand and take full

ownership to resolve customer queries. Understanding and using Telstra systems. Providing after hours support to

all VIP Clients, as well as emergency support for all other clients, on a roster system.

SABA Australia (Sydney Australia) September 2004 April 2006

Merchandising and Marketing Assistant. Responsible for assisting with purchase of merchandise for stores. Filing

orders and other documentation for placing orders. Maintaining the quality and standards of products are met.

Completing task assigned by Merchandiser and Marketing manager as per deadlines. Maintains marketing library by

checking and replenishing inventory. Publishes pricing schedules for retail stores.

Education

Cameron Jane Artistry and Design (Sydney Australia) 2003 2005

Fashion/Film/TV Makeup Artistry, styling and design

Skills

Customer and client focused with high attention to detail levels.

Ability to problem solve under pressure.

Knowledge of MS word, MS excel, Power point, Adobe Photoshop, Illustrator

(Microsoft and Apple OS)

Fully mobile with good time management and strong organizational planning skills.

Self motivated, proactive and ability to work comfortably and accurately in a fast faced environment.

Team player with excellent communication skills and ability to work autonomously.

Proficient in written and conversational English.

Positive, self starter and fast learner

2

Christine Joseph

Los Angeles, CA

Phone: 1-619-***-**** E Mail: ***.*******@*****.***

Contact this candidate