Customer Service Sales

* *** ***** ***** *****, Apartment Q

C hristopher Stewart L ynn Haven, Florida 32444

P hone: ( 850 ) 3 03 - 7026

E mail: c *******@*****.***

Business Analyst

R esourceful, insightful, highly motivated business analyst and team leader seeks an opportunity to make further use

of more than eighteen years of customer service experience and additional leadership resources and heightened

aptitudes for optimizing resources, decision-making, and problem solving. Seeking an opportunity to join the workforce

of a progressive employer, make further use of existing talents, and gain additional work experience by mastering new

challenges in a role that oversees ever changing business needs and their subsequent impact on business operations.

Qualifications Summary

B USINESS C ASE A SSISTANCE B USINESS P LANNING & M ONITORING R EQUIREMENTS O RGANIZATION

M ULTIPLE P ROJECT S UPPORT R EQUIREMENTS M ANAGEMENT & C OMMUNICATION R EQUIREMENTS A NALYSIS

C HANGE M ANAGEMENT C ROSS F UNCTIONAL T EAM L EADERSHIP B EST P RACTICE R ESEARCH

Academic Credentials

Specialized Training Major: Information Technology Gulf Coast State College Panama City, FL 2013

Bachelor's Degree Major: Business Administration Troy University Panama City, FL 2013

Associate's Degree Major: Building Construction Gulf Coast Community College Panama City, FL 2005

Minor: Computer Science

Core Competencies

18+ years of customer service experience Outstanding oral & written skills

Compelling and persuasive communicator Thrives in highly pressurized work environments

Customer focused with excellent analytical skills Works well both autonomously and in team settings

Capably handles multiple assignments simultaneously Utilizes solutions-focused problem solving

Qualification Highlights

Professional resources include adaptability, agility, and the ability to efficiently and effectively manage constant change

using creativity and innovation and reaching objectives using leadership talents that started in High School, and

expanded into the JROTC.

Technical resources include A+ training, entry level knowledge of Smart Draw, and knowledge of Smart Phone and

Computer troubleshooting processes. Communication aptitudes include heightened aptitudes for making full use of

industry best practices and corporate protocol to craft assorted documents such as: memos, Requests for Information,

Safety Literature, Change Orders, Quality Assurance manuscripts, and technical writings .

Additional resources include knowledge of what it takes to cost-effectively implement technology solutions with a

customer oriented demeanor. Makes full use of capabilities for efficiently multitasking with analytical and logical skills,

and a complete understanding of efficiently managing change using industry best practices to achieve successful

outcomes through analysis, documentation, partnerships, and clear communications with stakeholders, facilitators and

partners.

Professional Experience

Retail Sales Consultant AT & T – Panama City, FL Jan 2012 – Present

Retail Sales Consultant Kelli Wireless – Panama City, FL April 2008 – March 2011

Project Engineer I Gunther-Nash Construction – Panama City, Beach, FL June 2005 – April 2007

Project Engineer I Royal American Construction – Panama City, Beach, FL June 2003 – June 2005

Customer Service Manager Wal-Mart – Panama City, Beach, FL Nov 1997 – June 2003

The following is a representative listing of the job duties that were carried out for any and/or all positions held:

Cash management Multiple department support Punch list management

Completing Rate Plan analysis Owner's Manual design Quality control

Customer service Oversight of subcontractors Scheduling

Device training / troubleshooting Pricing comparisons Solutions focused product sales

Inventory management Product ordering

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