Customer Service Medical

Satonya Savage

**** *** ***** *****

Raleigh, N C 27604

919-***-**** (cell)

**********@*****.***

OBJECTIVE

Seeking a full or part time position, where my experience and years of customer service

experience can be utilized.

PROFESSIONAL HISTORY

Harris Teeter

Cashier- Cary NC July 2014- Present

Received payments by cash, checks, credit cards, and vouchers or automatic debits

Issue receipts,refunds, credits or change due to credit

Greet customers while maintain a clean and orderly checkout area

Establish or identify prices of goods and tabulate bill using cash register and or optical

price scanners

Savage-Biggs Care

Care Giver- Raleigh NC January 2013- August 2014

Responsible for helping patients take a bath and grooming

Completely aware of patients medical conditions/history reminding and giving patients

medications on time

Preparing meals, laundry and doing dishes, also have to take patients to doctor or any

other appointments

Responsible for company and overall care to patients

Volt Temporary Agency/ ACS/Xerox

Customer Care Representative- Cary NC July2012-September 2012

Responsible for managing the flow of communication between Humana and customers

Handled customer inquiries, complaints, billing question and payment request in call

center environment

Calm angry callers, locate resource for problem resolution.

Assisted policyholders and providers with inquiries pertaining to claim payment, status

and eligibility, meeting HIPAA requirements

S Savage-Biggs

Flanagan Family Medicine

Medical Administrator- Raleigh NC November 2010- December 2010

Researched Insurance Claims

Verified Benefits and Eligibility of incoming patients

Handled clerical needs related to processing forms, meeting HIPAA requirements and

patients charts

The Pampered Chef

Kitchen Consultant- Cary NC March 2004- December 2007

Sold high end kitchen products using in-home marketing techniques and cooking

essentials

Maintained website consisting of new products, ongoing sales and online business

opportunities

Utilized business management skills to maintain accounts using QuickBooks and contact

information

General Parts Incorporated

Administrative Assistant- Raleigh NC February 2000- January 2006

Performed data entry and clerical functions

Maintained sales group automated schedules

Distributed payroll and company mail

Entered and routed incoming calls

Used H.E.A.T. and incident ticket login system and Novell to enter and route incoming

customer cases for distribution to certified specialist

North Carolina Department of Revenue

Processor Clerk- Raleigh NC January 1996- October 1999

Verified tax documents

Routed incorrect forms to proper department/taxpayer

Responsible for proper data entry of tax forms

Entered tax information ten key input

Certifications

CPR/AED-American Red Cross

Skills

S Savage-Biggs

S Savage-Biggs

Medisoft

Medical Terminology

Medical Office procedures

Work well in team environment

Medical Billing/Coding-ICD-9CM and CPT-9 coding manual understanding

Proficient in Microsoft 2003, 2007 Word, PowerPoint, Excel

Knowledge and understanding of HIPAA Standards-Law and Ethics Training

Customer Service and Management experience

EDUCATION

ECPI University, Raleigh, NC

Associate of Applied Science in Medical Administration

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