Customer Service High School

Christopher J. Hellm

**** ****** *** ***** ***** MO, 63120 / **************@*****.*** / 314-***-****,

Career Objective

A management position in which customer service and management experience in addition to strong analytical

and communication skills can be utilized to maximize profitability and company leadership.

Experience:

Leasing Agent / Crew Member

The Byron Company, St. Louis MO

May 2013 – Present

• As a member of The Byron Co. I work as a full time as a Leasing Agent. I showed apartments to tenants and

prepared their paper work.

• During the slow season, I help in Maintaining and renovating residential and commercial properties.

DMDR Sales Agent

Convergys Corporation, Arnold, MO

February 2013 – Present

• To provide goods or services – complete sales in response to a customer’s acquisition or to a request.

Shift Leader/Barista

Starbucks Coffee Company, Brentwood, MO October 2012 – February 2013

• Up-sell additional menu items, beverages and desserts to increase restaurant profits

• Assisting other employees in any job classification in the performance of their duties

• Performing other job responsibilities including preparation, set-up, and service for catering events

• Inspecting and cleaning food-preparation areas to ensure safe and sanitary food-handling practices

Barista/Cashier

Hilton St. Louis at the Ballpark, St. Louis, MO January 2012 – October 2012

• Greeted customers and hotel guest upon entrance, and provided excellent customer service

• Strictly followed all cash, security, inventory and labor policies and procedures

•

• Prepared a variety of drinks according to customers' orders or supervisors' instructions, following approved

procedures

•

• Consistently provided friendly guest service and heartfelt hospitality. Took necessary steps to meet customer needs

and effectively resolve food or service issues.

• Promptly and empathetically handled guest concerns and complaints

• Performed general maintenance duties which included: Sweeping and mopping floors; cleaning counter tops, emptying

waste receptacles and disposing of trash; maintaining restrooms in sanitary condition and replenishing supplies

Computer Skills – Office

MS Office Suite (Excel, Word, Access, Power Point and Outlook), Microsoft Windows OS (XP/Vista/Windows 7); Smart phone

and mobile devices; Office equipment (fax machine and laser printers)

Highlights

Neat, clean and professional appearance; engaging personality; excellent general accounting, math and language skills; proven

leader; excellent multi-tasker; reliable team worker

Education

Candidate for a B.S. degree (anticipated graduation date, May 2015)

Harris-Stowe State University St. Louis, MO

28 credit hours earned in general studies courses

Wiley College Marshall, TX

High School Diploma, May 2010

Clayton High School Clayton, MO

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