Customer Service Administrative Assistant
Resume:
Darian Hunt
St. Louis, MO **138
*************@*****.***
SUMMARY:
Seasoned professional with several years of experience in customer service. Possesses excellent
oral, written, and interpersonal communication skills. Effectively solves complex customer
service issues and ensure customer satisfaction. Self motivated multi-tasker that works well in
fast-pace and diverse environments. Demonstrates strong leadership and organization skills
while building exceptional productive relationship and being a team player.
SKILLS&QUALIFICATIONS:
• High Customer Service Standards
• Proficient in Microsoft Word, Excel, Power point, Outlook
• Medical Billing and Coding / Order Processing
• Medical Terminology and Insurance Verification / Re-submittal
• Data Entry, Typing 60 wpm, General office knowledge and skills
EDUCATION:
University of Phoenix Pursuing Bachelors of Science in Psychology St. Louis, MO
Completion Date May 2018
EXPERIENCE:
Starbucks Facilities Contact Center
Problem Resolution Specialist
St. Louis, MO
January 2015-present
• Troubleshooting over the phone
• Dispatching service technicians
• Creating work order
• Answered multi-line phones in call center setting
DaVita Inc.
Administrative Assistant
St. Louis, MO
March 2014- August 2014
• Demonstrated mastery customer service / billing resolution
• Verified / updated patient demographics and account information
• Supervise inventory audits on supplies.
• Supervise in going and out going mail parcels.
Darian Hunt
1731 Rosado Dr. #97
1
St. Louis, MO 63138
*************@*****.***
Mercy Hospital
Patient Account Specialist
St. Louis, MO
June 2013- January 2014
• Demonstrated mastery customer service / billing resolution
• Verified / updated patient demographics and account information
• Reviewed claims and resubmitted to insurance companies
• Providing exceptional productivity and team management
Appletree Answers
Customer Service Rep
St. Louis, MO
November 2012- June 2013
• Answered multi-line phones in call center setting
• Provided Scheduling for four different entities
• Performed Order intake / Payment processing
• Recorded hospital donations
DIRECTV Inc
Customer Service Rep
Huntsville, AL
March 2012-August 2012
• Provided customer service and education on the different programs /special offers.
• Assisted the customer by giving accurate and appropriate information
• Solved complex billing questions and witness customer satisfaction
• Ordered new equipment and updated any changes to the customer’s account
REFERENCES: Available upon request.
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