Customer Service Assistant

BABYLYN SALDIVIA

Address : Building **** abudhabi UAE

Mobile : 050*******

Email : *******.********@*****.***

AREAS OF INTEREST

Accounting field, Administration, and hospitality.

OBJECTIVES:

Interested in joining an organization where I am able to share my dynamic

experience while learning by communicating and extending valuable and

exemplary service to clients. Being able to work with an outstanding team

that can carry new skills, able to enhance the currently possessed

abilities, work smart and deliver reliable results such as statistical

reports, trainings, interpersonal engagement and administration jobs.

EDUCATION BACKGROUND

UNIVERSITY OF RIZAL SYSTEM

Bachelor of Science in Business and Administration

Major in Marketing Management

Rodriguez, Rizal Philippines

2009 - 2013

PROFESSIONAL QUALIFICATIONS

. Computer literate

. Hard Working

. Honest and dedicated to work.

. Knows how to handle any given duties and responsibilities.

. Willing to work for a long period of time and perform on fast-

paced environment

. Can be trained easily and can easily get along with others.

EMPLOYMENT BACKGROUND:

SUPER SHOPPING MARKET INC.

Cainta Rizal PHILIPPINES

Position: Finance staff

August 2013 - January 2014

. Compute and record total sales of the day,Summarizes daily collection

report

. Prepare financial report for the month,Prepare daily purchase request

for operating needs

. Maintain office file records and other finance related documents.

. In-charge of bank deposit, preparing statutory accounts.

. Calculating and checking to make sure payments and amount and records

are correct.

. Sorting out incoming and out going daily post and answering any

queries.

. Controlling credit and chasing debt

. Reconciling finance accounts and direct debts.

PUREGOLD PRICE CLUB INC.

San Mateo Rizal Philippines

Position: Customer Service Assistant

February 2014 - June 2014

. Handles customers queries and provide customer support, status

accounts, customers complaints.

. Create and maintains reports and record. Such as recommendation for

solution of administrative problem. Financial reports, application,

reports, and administrative orders maintains, Arrange and files

documents for easy retrieval, storage or reproduce records, documents

and reports.

. Provide customer support.

. Reads and responds to correspondence.

. Explain policies, regulations and rate structure.

EMILIO S LIM APPLIANCES (Head office)

ACT TOWER BUILDING MAKATI CITY

Philippines

Position: Receptionist Cum Secretary

July 2014 - December 2014

. Acts as a front liner fostering respect and courtesy for guest and

employees alike.

. Provide quality customer service at all times.

. Answering incoming telephone calls promptly, and within established

performance standards and criteria. Manage all telephone communication

with clarity, accuracy, and courtesy in order to route calls to

appropriate person or department.

. Respond to questions about the organization and provide callers with

the address, directions.

. Welcome all on-site visitors in a positive, friendly and respectful

manner and in still impression of the firm in all interaction.

. Perform other duties when the need arises.

. In charge of all incoming / outgoing fax messages and provide copies

to the concern person.

TRAINING:

GOVERNMENT SERVICE INSURANCE SYSTEM (GSIS)

Office Assistant (OJT)

October 2012- February 2013

DUTIES AND RESPONSIBILITIES

. Encoding and filling important documents.

. In charge of all incoming / outgoing fax messages and provide copies

to the concern person.

. Attending customers telephone calls deal with their queries and

complaints in a personalized and professional manner and thereby

established a reputation for providing a highly reliable and excellent

customer service with special focus on meeting their needs.

PERSONAL INFORMATION:

Age : 22 years old

Date of Birth : March 20, 1992

Place of Birth : Rodriguez, Rizal

Gender : Female

Civil Status : Single

Height : 5'2

Weight : 45 Kg

Religion : Born again Christian

Citizenship : Filipino

Language/Dialect : English, Tagalog

Visa status : Visit Visa

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CHARACTER REFERENCES

Available Upon Request

I hereby certify that the above information is true and correct to the best

of my knowledge.

Ms. Babylyn Saldivia

Applicant

Contact this candidate