Customer Service Medical
Resume:
FRED KEVIN
SANCHEZ
BENEFITS PROFESSIONAL
Fred 'Kevin Sanchez
Arvada, CO 80005
*************@*****.***
www.linkedin.com/in/kevinsanchez
OBJECTIVE
To align my self with a company in the Denver metro area that allows for personal and professional growth and
success.
EXPERIENCE
Benefits Processor February 2008 to October 2009
Aon Hewitt (formerly AON Consulting, Inc.), Glenview, IL
Ensured that onshore and offshore deliverables were completed within specified service level agreements (SLAs).
More specifically, reviewed and approved census files, pay roll files, carrier files, and error reports; prepared and
transmitted customized reports (i.e., monthly headcount, full-time student, and pending EOI); prepared monthly
premium billing; processed COBRA, managed client mailboxes; and assisted with or initiated project work.
Also, served on the Annual Enrollment (AE) team for one of my clients. I was responsible for creating the test
plan and population and executing the test plan; submitting test tracks to programming; working with carriers
regarding AE files, and assisting with the fulfillment of AE enrollment packets.
Benefits Specialist February 2006-August 2007
Staples (formerly Corporate Express US Inc.), Broomfield, CO)
Researched and resolved escalated health and welfare issues; acted as liaison between associates, insurance
carriers (vendors), and outsourcer; researched and processed retro/refund deductions and notified HR managers;
processed Qualified Medical Child Support Orders (QMCSOs); assisted in the preparation of spreadsheets and
communication pieces; and assisted with or initiated project work.
Benefits Specialist June 2005- February 2006
Denver Public Schools, Denver, CO
Administered various benefits plans including medical, prescription, dental, vision, and flexible spending
accounts; conducted benefit meetings during New Hire Orientation; created professional rapport with the HR
staff and all employ ees by answering detailed benefit questions, resolving outstanding issues, and providing
timely, accurate, and courteous feedback; identified and resolved administrative issues with carrier
representatives; and assisted with special projects.
Career Interruption
Denver, CO May 2004-June 2005
Because I had not been at Mosaic InfoForce long enough to qualify for FMLA, I resigned my position and returned
to Colorado to assist with the emergency and continuing care for a seriously ill family member.
Benefits Coordinator September 2003-May 2004
Mosaic InfoForce, Chicago, IL
Analy zed and administered the various benefit plans, including but not limited to, medical, dental, prescription
drug, life insurance, disability plans, flexible spending accounts, and the 401(k) savings plan; arranged and
conducted benefit meetings during New Hire Orientation; and answered detailed benefit questions, resolved
outstanding issues, and provided timely, accurate, and courteous feedback. Additionally, resolved
administrative issues with carrier representatives; administered the Family Medical Leave Act (FMLA) and all
leave of absence programs, which included providing notification, tracking time off, advising employ ees, and
ensuring compliance; and coordinated 5500 filings and plan audits.
Employ ee Benefits Administrator August 2002-September 2003
Transwestern Commercial Services, Chicago, IL
Processed health, life, and disability enrollments for new hires, for qualify ing changes, and terminations;
processed all 401(k) transactions including participant loans, hardship withdrawals, rollovers, or distributions;
reconciled billing for benefit plans including health insurance, EAP, life, disability, and flexible spending
accounts and processed timely pay ments to vendors; participated in regular audits of pay roll records to ensure
accuracy of benefits and deductions; assisted in benefits enrollment meetings; and provided customer service to
team members via Benefits Hotline, e-mail, and in person.
COMPUTER SKILLS
Operating Software-Microsoft Windows XP, Vista
Integrated Software Programs-Microsoft Office 2005 (Word, Excel, Outlook, and PowerPoint)
Human Resources Information Sy stems-PeopleSoft 8, Lawson 8.1, and Ulti-Pro HRMS/Pay roll
Lotus Notes 6.5
ADP PC/Pay roll for Windows Version 4.50
PROFESSIONAL DEVELOPMENT
Excel " Using VLookup " 05/15/09
Building Relationships to Get Results " 02/25/09
Effective Email Communication " 02/13/09
Giving and Receiving Feedback " 01/20/09
IFEBP - Certificate in Benefits and Compensation Management " 04/08/08
IFEBP " Certificate in Section 125 " 04/04/08
Domestic Partners and Employ ee Benefits Webinar " 04/05/07
PeopleSoft HRMS Training " 06/12/06-06/14/06
EBIA Seminars " Intermediate Level
o 401(k) Plans " 05/16/06
o Cafeteria Plans " 05/17/06
o ERISA Compliance for Health & Welfare Plans " 05/18/06
o HSAs, HRAs, & Consumer-Driven Health Care " 05/18/06
o HIPPA Portability, Privacy, & Security " 05/19/06
o COBRA Compliance for Group Health Plans " 05/19/06
CEBS Seminars "Beginner Level
o Overview of Employ ee Benefits " 02/27/03
o Basics of Retirement Plans " 03/05/03
o Basics of Health and Welfare Plans " 03/23/03
o QDROs & QMCSOs " 08/21/03
EDUCATION
BA Political Science, Gonzaga University, Spokane, Washington, 1992, G.P.A: 3.36
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