Customer Quality
Resume:
CURRICULAM VITAE
SHELLEYJA THAKUR
SHEIKH SARAI-PHASE 1
NEW DELHI-110017
MOBILE: - +91-981*******
EMAIL: *********.******@*****.***
CAREER OBJECTIVE
Seeking a responsible and challenging position with a turbulent and
dynamic organization which offers opportunities for personal and
professional development and where I can best utilize my knowledge
and skills.
CORE COMPETENCIES
Possess good logical thinking, analytical and problem solving
skills.
Good command over spoken and written communication skills
Ability to work under pressure and handle multiple tasks.
Team Player.
Proficient working with MS office (Excel, Word,PowerPoint).
Possess good knowledge of KYC and AML.
PROFESSIONAL EXPERIENCE
CURRENT ORGANIZATION: - Bank of America Continuum Solutions Pvt. Ltd
DESIGNATION: - Senior Team Member
Period: - July 2008 - December 2013
Bank of America continuum solutions Pvt. Ltd. Gurgaon Company
Profile: Bank of America continuum solutions is a non-banking
subsidiary of bank of America leading back office banking operations
across India in four sites Gurgaon, Mumbai, Chennai, and Hyderabad.
JOB PROFILE AND RESPONSBILITIES:
PROCESS: Small Business ECOMM Services
PERIOD: JULY 2008 TO March 2010
Reviewing customer information which includes Owner, Business, Credit
verification followed by opening corporate and personal accounts and
providing services which comes through the internet channel.
Searching and reviewing business documents on internet.
Verification of the New and Existing customers through different
tools.
Internal Auditor for the process.
PROCESS: Deposit Products Operations and Monitoring.
PERIOD: April 2010 to December 2013
Reviewing customer information which includes Owner and Credit
verification followed by opening personal accounts and providing
services requested by the customer.
Perform KYC (Know Your Customer) and CIP (Customer Identification Program).
Perform the task of monitoring and reviewing transaction data and
electronic account to prevent possible fraud.
Doing the fraud analysis for customers and checking the credit
history of customers through (Experian, Equifax and Transunion).
Opening Certificate of Deposit Accounts (CDs) and providing interest
rates.
Analyze trends and maintained proper record of suspicious
activities.
Subject matter expertise for the process providing help on the floor
whenever required.
ACHIEVEMENTS
Appreciated from the LOB for providing 100% Quality and Productivity
.
Have been awarded Bronze, Silver and Gold Awards for providing 100%
quality.
Maintained 100% Quality and Productivity for more than two years
consecutively.
Received LOB Appreciation for providing COP (Change of Procedure)
ideas and Best practices.
EDUCATIONAL QUALIFICATION
Passed 10th from Summer Fields School (Kailash Colony) New Delhi in
2003.
Passed 12th from Summer Fields School (Kailash colony) New Delhi in 2005.
Completed BBA from International Management Centre, affiliated to Guru
Nanak Dev University, Amritsar in 2008.
INTERESTS
Learning new things, Listening Music, Travelling.
PERSONAL DETAILS:
Husband's Name: Shalabh Thakur
Marital Status: Married
Date of Birth: 10th December 1987
Languages Known: Hindi and English.
Nationality: Indian
Joining- As soon as possible.
**I hereby declare that the information furnished above is true and
best to my knowledge and belief.
Contact this candidate