Program Manager

****.********@*****.***

Project Program Manager

Qualifications Profile

Highly skilled and well-experienced professional, offering hands-on background and solid expertise in project management and project

development.

Recognized for strong sense of responsibility, outstanding work ethic, and proven track record of success in consistently achieving

goals, while elevating staff performance. Adept at identifying areas of improvement, developing appropriate action plans, and

implementing process modifications. Highly capable of establishing and maintaining constructive relationships with all levels of

professionals. Armed with strong capability of meeting requirements for demanding operational tasks and projects, from start-up to

successful completion. Commended for strong ability to effectively prioritize and oversee a broad range of responsibilities.

Areas of Expertise

Project and Program Integration

Rapid Conflict Resolution

Strategic Planning and Implementation

Cross Functional Leadership and Collaboration

Software Development Life Cycle

General Management and Supervision

Process and Workflow Development

Application Development

Professional Experience

Citi - New York, NY (Feb 2000–Present)

Vice President, Project Management Office (PMO) Lead Jun 2009–Present

Leverage outstanding management capabilities by working remotely from California to oversee and direct operation of CITIGROUP, INC

team working in Long Island City, NY for 9 years

Directly collaborate with senior technology managers to improve communication across the teams, as well as assist and orchestrate

project milestone management; handle and escalate issue, risk, and dependency; and plan project delivery

Maintain constant coordination with chief technology officer (CTO), senior management, and business constituents to deliver reports

regarding technology budget, resource planning, and program/project status

Coordinate with project managers to integrate operation processes, identify project status, handle issue escalation, and resolve

project dependencies and spend against project budget

Assume a ccountability in directing the planning, programming, and operations to ensure alignment of project with contract

requirements, budgets, and schedules

Play a leadership role managing the tracking and reporting of 125+ resources to guarantee attainment of financial target and

realization of annual resource location strategy

Demonstrate communication adeptness by coordinating with cross-functional program teams and business partners to identify and

configure business specifications into technology solutions

Exemplify interpersonal skills by coordinating with project managers and technical subject matter experts (SMEs) to enhance the

development maturity model (DMM) initiatives by locating and tracking the improvement of areas of discipline

Work closely with the Finance team and technology managers to enforce standard compliance and accuracy of annual Book of Work set up

Carry out annual budget control and allocation for more than 10 project teams

Notable Accomplishment:

Worked collaboratively with senior technology managers to successfully administer $27MM book of work for global investment in 2014;

effectively supervised financial management, compliance and risk, and Center of Excellence Testing teams activities, which entailed

handling project budget, resource cost, price contract configuration, technology infrastructure cost planning, and software contracts

Vice President, Technology Project Manager Jan 2006–May 2009

Cultivated working relationship with business users to effectively facilitate generation of business requirements documents, high-

level design documents, User Acceptance Testing (UAT) test plans, and scripts for financial applications

Spearheaded the development of pragmatic timetable plan that covered operations of system project life cycle

Took charge of attending to small requests to provide accurate and timely system modifications to business users

Strategically interfaced with business users to accelerate resolution of system issues and achievement of work development, as well

as with business project manager to coordinate all user testing operations and project delegation activities

Provided efficient assistance to the technology management throughout the preparation of specialized reports and presentations

Carried out effectiveness in overseeing project planning and tracking activities across various departments

Worked closely with the Development Team in producing functional financial applications

Earlier Career with Accomplishments

Citi - New York, NY (Feb 2000–Present)

Vice President, Developer/ Analyst May 2001–Dec 2005

Notable Accomplishments:

Fostered a team environment in designing and launching various internal web-based financial applications and management information

systems (MIS) reports for internal bank business users

Authored and maintained front-end user interface of back-office workflow application

Employed technical proficiency in utilizing Oracle PL/SQL to generate ad-hoc reports, as well as Oracle Reports for several bank

business departments, which included marketing, sales, and finance

BIG DEVELOPMENT - Costa Mesa, CA

Web Developer Feb 2000–Mar 2001

Notable Accomplishment:

Capitalized on skills in operating Microsoft technologies, such as ASP, VBScript, Visual InterDev 6.0, HTML, JavaScript, and SQL 6.5

and 7.0 to produce dynamics of e-commerce sites for small to mid-size companies

Education

Technical Writer Certification

California State University - Fullerton, CA

Bachelor of Arts in English

State University of New York - Albany, NY

Technical Acumen

Microsoft Office Suite SharePoint HTML Access Visio Microsoft SQL Server

Extensible Markup Language (XML) Oracle Database PL/SQL Oracle Reports 6i

JavaScript Active Server Pages (ASP) Business Objects Adobe Creative Suite

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