Renisha S Wilson, PHR

Phone: 334-***-****

E-mail: acpkzp@r.postjobfree.com

Professional Value:

When you hire me, you will get someone that has a business partner mind set. I want to obtain and develop the best talent, and help

cultivate the relationship between management and the talent in order to sustain and grow the business. You will also gain someone that

has a standard of excellence that excels in relationship building. This is a core attribute to have in order to meet and exceed the goals of

the department and of the company.

Summary of Qualifications

Has obtained a B.S. in Business Management, and an M.S. in Human Resource Management; has years of employee relations and

training experience in fast paced environments, also has experience in building corporate relationships, knowledge of HR policies, and is

easily trained to satisfy any position.

Work History

Collateral Recordation Specialist II

Hancock Holding Company Montgomery, AL March 2014- Present

*Manage risk by working UCC and Mortgage/Deed reports for filing continuations, re-inscriptions and modifications

*Prevent the loss of company assets by paying delinquent property taxes and advancing payments to the principal loan balance

*Correspond with customers, officers, and insurance agents to verify insurance coverage is of the correct amount and is valid.

*Prepare and file all post-closing UCC searches.

*Prepare all partial releases and subordinations of Mortgages/Deeds

*Track flood insurance policies to comply with the federal flood requirements, force placing insurance when necessary

*Review vehicle title applications for completeness and research any title problems.

*Train new employees

*Barcode and file retention documents

*All other duties/special projects as assigned.

In a short time I have proven myself to be an integral member of the team. My supervisor often relies on me to make sure that team

assignments have been completed in a timely and quality manner. I am the team’s unofficial trainer due to my previous experience, fast

learning ability, and enthusiasm to perform well on any task that I am assigned.

Master Trainer/ Quality Assurance Supervisor

Convergent Outsourcing, Inc. Montgomery, AL October 2010- March 2014

*Facilitated learning through a variety of delivery methods to develop participants’ skill sets

*Completed Onboarding and orientated newly hired employees to the facility and to company policies and procedures

*Directly supervised and coached 25-40 employees including other trainers, and manage up to two other teams

*Lead, coached, and motivated with intentions of producing qualified employees that met/exceeded company goals

*Set up/ closed out classes in the computer system

*Analyzed test scores for patterns to see where there were opportunities for additional training

*Participated in weekly training and vendor calls

*Performed investigations on complaints and inquiries and took the necessary actions to rectify the problem

*Prepared and delivered performance reviews and disciplinary action plans

*Requested system access for new agents, as well as created separation reports for terminated agents

*Planned, organized, and prepared actions for change management initiatives

*Maintained records such as pre-employment docs, attendance, attrition, and various confidential documents

*Aided in the development and writing of company policies and procedures

*Developed and/or delivered various presentations to employees, management, and clients

*Assisted in creating job descriptions

*Assisted in interviewing and selecting potential candidates

*Gathered information and sat in on unemployment trails

*Traveled when necessary

Became the secondary go to person for HR related questions or issues when the Generalist was away or busy because of my knowledge,

professionalism, ability to kept a calm demeanor during times of chaos, and ability to think critically to solve problems.

Business Operations Specialist II

Whitney Bank, NA Prattville, AL May 2009- October 2010

*Performed data entry duties by keying information into spreadsheets and mainframe databases

*Followed-up with branch officers for corrections or to request additional information

*Carried out departmental training

*Chosen to act as supervisor in the supervisor’s absence (supervised 2 people)

*Executed commercial and consumer account maintenance

*Created and maintained various departmental reports

The location was created just as an emergency site because the company was based in New Orleans, LA. I was able to help train and

motivate the department to become more productive and effective than our counterparts in LA. This proved our relevancy and led to

more business activities being assigned to the site.

Commercial Loan Processing Specialist II

Regions Financial Corp Montgomery, AL January 2005- October 2008

*Aided customers with their questions and concerns by providing the most accurate answers available

*Researched loan information in a timely manner

*Released mortgaged, titled, and uniform commercial-coded collateral

*Performed data entry duties by inputting information into spreadsheets and maintaining databases

*Chosen to participate in special projects that the supervisor assigned such as departmental training

*Mailed correspondence to internal and external customers

The department was having a very tough time with cost associated with not submitting information properly to the have UCC collateral

released. I was able to train the department to process UCCs properly in order to bring rejection cost down by 15%. I also developed a

mailing system that made production tracking simpler.

Teller II/ Back-up Supervisor

Regions Financial Corp Montgomery, AL September 2002- January 2005

*Provided quality customer service by processing transactions in a timely and efficient manner

*Acted as the branch’s Special Teller to handle the processing of official checks and federal tax payments

*Selected to assumed all duties and authority in the absence of the supervisor (supervised 10 people)

*Trained new tellers and supported existing tellers

*Cross-trained as a Financial Service Representative (FSR)

*Sold additional products to existing customers and attracted new customers

We often had sales goals to “try” to meet. I made every goal into a standard that I “had” to meet or exceed. Because of this, I was

frequently awarded “Teller of the Month” for outstanding sales and product promotion.

Education

Troy University

Montgomery, AL

Graduation Date: 05/18/2009

Degree: M.S. Human Resource Management

Alabama State University

Montgomery, AL

Graduation Date: 05/07/2007

Degree: B.S. Business Admin. & Management

Skills

Computer Skills: Microsoft Word, Works, Excel, PowerPoint, Access, Lotus Notes, and Outlook

Customer Service Skills: Curriculum development, Problem solving, Research, and Relationship Building

Other Skills: Knowledge of HR policies and procedures (ex. EEO, FMLA, FLSA, OHSA and Employee Relations) and HRIS (ADP,

Ceridian, Kronos, and PeopleSoft, SilkRoad Red Carpet)

Accomplishments and Certifications

*Designed training manuals on all of my assigned tasks in current position

*Master Trainer Certification

*Professional in Human Resources Certification

*President of a community service organization (I have also served in the position from 2005-2009)

*Former member of the Selma/Dallas County Leadership class

Contact this candidate