Learning and Development Consultant

PROFESSIONAL SUMMARY

Diligent, motivated and affable certified change professional with ten

years experience in Organizational Change Management, Training and

Development and Human Resources. Provides business and management

consulting in various industries such as Energy/Utilities, Oil and Gas,

Banking, Television/Media, Technology, Manufacturing and Retail. Recognized

for her excellent ability to build and maintain internal and external

client relationships, she brings an innovative mindset, quick learn and

outstanding communication skills to her clients while maintaining a strong

commitment to both internal and external customer service.

SKILLS / TOOLS

. ERP Applications (SAP, Quorum, Allegro, Siebel, Peoplesoft HRIS, Hyperion

. Essbase)

. Microsoft Applications (Word, Excel, PowerPoint, Project, Visio,

SharePoint, Dynamics CRM)

. Change Management

. Training Development/Applications (RWD uPerform, Oracle UPK, Captivate,

Camtasia, SnagIt)

. Instructional Design (ADDIE)

. Human Resources (Administrative, Management, ADP)

. Retail Banking (Fiserv, Nautilus)

PROFESSIONAL EXPERIENCE

Broadway National Bank (San Antonio, TX) Oct 2014 - Present

Learning and Development Facilitator

Manage, lead and facilitate the listed activities for the following

implementations dependent on customer need; Fiserv Banking Systems,

Microsoft Dynamics (EnAct), :

. Change Enablement activities consist of communications strategies,

. Business Analysis services include business process analysis,

current/future system/business (i.e. "As-Is/To-Be") processes and

systems deployment support (i.e. hyper care)

. Project Management duties include team performance/project phase

status reporting

. Instructional design/training services include, but are not limited

to, needs identification/analysis, full/partial curriculum build or

renovation, full cycle content development (presentations, QRGs, BPPs,

job aids, eLearning), training system scenario build/test,

ILT/vILT/OTJ/Train the Trainer facilitation to deploy across multiple

venues and platforms, conduct/analyze level one evaluation of training

and provide remedial/post go-live learning support

Accomplishments:

. Facilitation methods praised for engaging and motivating the learners

while getting the objectives across to the learner in a relateable

manner

. Requested by other departments to join other initiatives where her

expertise is utilized in the areas of learning and change enablement

. Deliverables praised by management for being concise and effective in

communicating change or objectives

The Leeward Team - Remote (Houston/San Antonio, TX) 2014

Principal Consultant

Clients: Waste Management

Manage, lead and facilitate the listed activities for the following

implementations dependent on customer need; Siebel Order To Cash 1B, Fiserv

Banking Systems, Microsoft Dynamics (EnAct), :

. Change Enablement activities consist of stakeholder analysis,

communications strategies, stakeholder/user engagement planning, and

training management

. Business Analysis services include business process analysis,

current/future system/business (i.e. "As-Is/To-Be") processes and

systems deployment support (i.e. hyper care)

PROFESSIONAL EXPERIENCE (Continued)

. Project Management duties include internal/external relationship

management, creation and maintenance of project deliverables (i.e.

project plan) and team performance/project phase status reporting

. Instructional design/training services include, but are not limited

to, needs identification/analysis, full/partial curriculum build or

renovation, full cycle content development (presentations, QRGs, BPPs,

job aids, eLearning), training system scenario build/test,

ILT/vILT/OTJ/Train the Trainer facilitation to deploy across multiple

venues and platforms, conduct/analyze level one evaluation of training

and provide remedial/post go-live learning support

Accomplishments:

. Recognized by several clients for her ability to improve curriculums,

create a holistic learning experience through use of new trends and

provides a constant coaching atmosphere

. Requested to join other initiatives where her expertise is utilized in

the areas of learning and change enablement

. Deliverables praised by management for being concise and effective in

communicating change or objectives

Opportune LLP - Houston, TX 2010 - 2013

Senior Consultant

Clients: BlackStone Minerals, PBF Energy, University Lands

Managed and/or led the listed activities for the following implementations

dependent on customer need; Quorum QLS/QRA, SAP FI CO/MM/PM/PS and Allegro

Royalty Reporting:

. Change Enablement activities consisted of stakeholder analysis,

communications strategies, stakeholder/user engagement planning, and

total training initiative management

. Business Analysis services consisted of business process analysis,

requirement gathering sessions, system testing build/support,

configuration, minor data build/migration (eCATT), current/future

system/business (i.e. "As-Is/To-Be") processes and post deployment

support (i.e. hyper care)

. Project Management duties included internal/external relationship

management, creation and maintenance of project deliverables (i.e.

project plan, vision, mission statements) and team performance/project

phase status reporting

. Instructional design/training services included needs

identification/analysis, full/partial curriculum build or renovation,

full cycle content development (presentations, QRGs, BPPs, job aids,

eLearning), training system scenario build/test, ILT/vILT/OTJ/Train

the Trainer facilitation to deploy across multiple venues and

platforms, conduct/analyze level one evaluation of training and

provide remedial/post go-live learning support

Accomplishments:

. Promoted to Senior Consultant within six months of starting employment

due to success in initial projects

. Recognized for Learning and Change Management subject matter

expertise, she was called to participate in various company forums

. Major player in an SAP project that brought several rounds of

additional work to Opportune in the areas of ERP and Audit/Tax

K-Force Staffing - Houston, TX 2009 - 2010

Instructional Design Consultant

Client: Academy Sports and Outdoors

Created and executed the following activities:

. Change Enablement activities consisted of training communications

strategies

. Project Management duties included internal/external relationship

management, creation and maintenance of project deliverables (i.e.

project plan) and individual performance/project phase status

reporting

PROFESSIONAL EXPERIENCE (Continued)

. Instructional design/training services include, needs

identification/analysis, full/partial curriculum build or renovation,

full cycle content development (presentations, QRGs, BPPs, job aids,

eLearning), training system scenario build/test, Train the Trainer

facilitation deployed across multiple platforms and provided

remedial/post go-live learning support

Accomplishments:

. Recognized for exceptional deliverable and effectively coaching the

client to use their development tool

RWD Technologies - Houston, TX 2006 - 2009

Training Analyst

Clients: Johnsonville Sausage, Merck, Tampa Electric Co, City of San

Diego, Corbis Technology, BP, KBR, TAMKO, Oklahoma Gas & Electric

Developed, designed, executed and led the listed activities for the

following implementations dependent on customer need; SAP

OM/PA/TEM/LSO/PM/MM/FI CO/SD/PS:

. Change Enablement activities consisted of stakeholder analysis,

communications strategies, and stakeholder/user engagement planning

. Business Analysis services consisted of business process analysis,

requirement gathering sessions, system testing build/support,

configuration, minor data build/migration (eCATT), current/future

system/business (i.e. "As-Is/To-Be") processes and post deployment

support (i.e. hyper care)

. Project Management duties included internal/external relationship

management, maintenance of project deliverables (i.e. project plan,

vision, mission statements) and team performance/project phase status

reporting

. Instructional design/training services included needs

identification/analysis, full/partial curriculum build or renovation,

full cycle content development (presentations, QRGs, BPPs, job aids,

eLearning), training system scenario build/test, ILT/vILT/OTJ/Train

the Trainer facilitation to deploy across multiple venues and

platforms, conduct/analyze level one evaluation of training and

provide remedial/post go-live learning support

Accomplishments:

. Successfully implemented several projects (mixed SAP modules) which

led to additional work for my organization and generated revenue for

two departments

. One of five consultants within organization fully trained to implement

the SAP Learning Solution

. Retained several positions as uPerform and UPK administrator and/or

trainer

TAC Worldwide - Houston, TX 2005 - 2006

Contractor

Client: HP

Administered contractor services such as:

. Prompt processing of HP's global finance department records

. Implemented a successful global proprietary expense reporting system

(TRAMS) along with a group of ten analysts from other countries

. Managed and/or coordinated presentations and travel arrangements for

three executives

. Maintained the Finance group SharePoint website with departmental

updates

EDUCATION / CERTIFICATIONS

University of Houston (Central) - Houston, TX

Bachelor of Science: Technology Leadership and Supervision

Minor: Training and Development

EDUCATION / CERTIFICATIONS (Continued)

Prosci ADKAR Methodology Certification

No Expiration Date

PI Worldwide Predictive Index Analyst

No Expiration Date

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