Customer Service Medical Assistant

Bonnie Patterson

**** ********** ****. ******** *****, VA 23453

Mobile: 757-***-**** Email: *********@*****.***

A little about me:

I am a hard worker and dedicated individual to my job. I have the drive to excel at my job and love

learning new things. I work efficiently on my own or with others. I am an outgoing individual, and very

organized.

EMPLOYMENT:

Clerical Assistant - Jordan Young Institute - Virginia Beach, VA, July 7, 2014 - Oct. 6, 2014

5716 Cleveland St., Virginia Beach, VA 23462

I worked as a clerical assistant to a Orthopedic Surgeon. I filed and pulled medical charts, filed

papers in the medical charts as well as prepped them for scanning. I made and canceled

appointments for new and current patients. I took phone calls for the office and made sure that

calls went to the appropriate person. Messages were taken when needed. I gave support to the

medical assistant when needed. I called in prescription and made appointments with other

medical offices for patients when needed. When needed I would request medical records from

where they were needed as well as providing copies of medical records to those that needed them.

I learned some on posting and preparing all paperwork for potential surgery patients.

Cashier/Stocker - DECA Commissary - Patuxent River, MD, Sept. 2012 - July 4, 2014

22155 Cuddity Rd. Bldg. 2173, Patuxent River, MD 20670

Worked as a cashier most of the time, although I helped stock when needed. I work with excellent

customer service skills. I am responsible for counting my money at the beginning and end of each

shift to show there are no shortages in my drawer. I also did price changes every other month.

Cashier – Navy Exchange Mini Mart – Patuxent River, MD, August 2011 – July 2012

22099 Cuddihy Rd. Bldg. 2369, Patuxent River, MD 20670

I work as a cashier at the mini mart on base. I provide customer service and stock shelves where

needed.

Sub. Teacher - DFAS – Shirley Lanham Elementary School-Atsugi, Japan. Jan 2007 – Nov 2010

PSC 477 Box 36, FPO-AP 96306

I taught children in a classroom setting. When not teaching I did office assistant work which

included: Answering phones, directing calls, filing, registration, directing parents, and faxing.

Homemaker/College student – Self-OK/CA/Japan. 1/2007 – 11/2001

I was raising my son and attending college full time. During this time I obtained an Associate’s

Degree and a Bachelors Degree.

Cashier/Customer Service - Wal-Mart-Oklahoma City, Ok – Jan 2001- Feb 2002

4420 S. Western Ave. Oklahoma City, OK 73109

I worked as a cashier and then moved to layaway where I accepted and cashed out layaway

transactions. I worked with customers all day meeting their needs and direct phone calls.

Aviation Mechanic - United States Navy – Jacksonville, FL. Jul 1997 – Nov 1998

VP-45 6801 Roosevelt Blvd. NAS Jacksonville, FL. 32212

I was an Aviation mechanic. I also preformed clerical duties such as maintain attendance records

for the entire command, processed paper work for supervisors, and kept filing up to date.

At this time I had a security clearance of top secret.

Education:

University of Phoenix - Phoenix, Arizona.

Bachelors Degree, Nov 2005 – Jul 2010

GPA: 3.2

Bachelors of Science Degree: Criminal Justice, 120 Semester Hours

Moore City College – Moore, Oklahoma

Associates – May 2001 – Jun 2002

Associates Degree: Paralegal/Legal Secretary

Microsoft Excel – Certified Microsoft Word – Certified

Skills:

Typing: 42 cwpm Very Organized Excellent Customer Service Skills

Type Documents Filing Faxing

Scanning Phone Skills

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